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Full-time
Work-life balance, Comprehensive training
Posted 8h ago
~40 hrs/week
Responsibilities
The Service Planner is responsible for managing technician schedules, optimizing service routes, and ensuring efficient service delivery. They also handle customer appointments, maintain accurate service records, and facilitate communication between sales and service teams.
Requirements
The ideal candidate possesses strong planning and organizational skills with a proactive approach to problem-solving. They must be decisive, detail-oriented, and capable of working effectively in a dynamic environment.
Full job description
At Rentokil Initial, we are dedicated to safeguarding people and enhancing lives through our expertise in pest control, hygiene, and plant services.
As we continue to grow and set new standards in service, we are looking for a dedicated Service Planner to join our dynamic Initial Hygiene team in either our Wellington or Palmerston North office. This role is vital for ensuring that our service operations run smoothly and efficiently, allowing our technicians to deliver exceptional service to our customers.
The Service Planner will be responsible for scheduling, planning and confirming service visits, managing documentation, and streamlining communication between sales and service teams. The ideal candidate will have a proactive approach to problem-solving, an eye for detail and love solving a good puzzle.
Key responsibilities:
Plan and manage the daily, weekly, and monthly schedules for technicians.
Optimize service routes in Auckland to reduce travel time and maximize on-site productivity.
Confirm service appointments with customers and communicate any schedule changes promptly.
Coordinate urgent service requests with the sales team and technicians.
Fill schedule gaps caused by cancellations, rebookings, technician availability, or weather disruptions.
Reschedule customer appointments as needed due to operational or weather-related changes.
Ensure that all maintenance treatments are scheduled and completed on time.
Maintain accurate service records and update data in company systems.
Address service-related issues or complaints and ensure timely resolution.
Communicate effectively with technicians, customers, and internal teams.
Provide routing and appointment-confirmation support to other regions as needed.
What we’re looking for:
Decisive and able to make informed decisions quickly.
Attention to detail and accuracy in all tasks.
Strong planning and organizational skills.
Analytical mindset to evaluate service performance.
Customer-oriented approach to service delivery.
Negotiation skills are advantageous.
Ability to work effectively in a dynamic environment.
Effective communication skills for both internal and external interactions.
Familiarity with the service territory being managed.
What we have on offer:
Work-life balance while being part of a respected and stable brand.
Comprehensive training in our products, services and safety practices.
Successful candidates must undergo a pre-employment assessment, including medical, drug&alcohol screenings, criminal background and reference checks, which must meet Rentokil Initial's strict criteria.
About us:
Rentokil Initial operates in New Zealand under the brands Rentokil, Initial and Ambius. As an international business services company, we employ over 68,000 employees in over 80 countries, bursting with passion and pride to make a positive difference for our customers and communities.
We hold strong to our values of Service, Relationships and Teamwork. What truly sets us apart is our people. We are a friendly and supportive team, driven by a passion to help protect people, enhance lives and preserve our planet, every day.
Global leaders in Pest Control, Hygiene, Plants & Scenting services
Industry
Environmental Services
Company size
10,001+ employees
Founded
1925
Headquarters
Crawley, Sussex
LinkedIn followers
635,376
Total funding
$39M
Rentokil Initial plc employs c.68,500 people across 89 countries - offering the experience and expertise of a multi-national organisation, whilst delivering services with the agility and characteristics of a local business.
As world leaders in Pest Control and Hygiene & Well-being services, we deliver services that protect people and enhance lives, to commercial and private customers worldwide.
Rentokil Initial plc is listed on the London Stock Exchange (FTSE 100).
Pest controlHygiene servicesSpecialist hygiene servicesWashroom hygiene servicesDigital pest controlInterior landscapingScenting servicesExterior landscapingCommercial pest controlSmart hygiene
How many Logistics jobs are open in Wellington, New Zealand right now?
There are currently 29 open logistics positions in Wellington, New Zealand listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Wellington, New Zealand?
Companies currently hiring include Bapcor Limited, Avis Budget Group, Done Right Hood & Fire Safety, WM New Zealand, Acrow Ltd, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Wellington, New Zealand?
Yes — 1 of the 29 open logistics positions offer remote or hybrid work (0 remote, 1 hybrid).
How do I apply for Logistics jobs in Wellington, New Zealand?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.