Customer Care Representative Ambulatory Care-Allentown PA
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Full-time
high school, bachelor degree
Medical Insurance, Prescription Plan, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Long Term Disability
Posted 24d ago
~40 hrs/week
Responsibilities
The role involves managing customer communications and ensuring resolutions are provided within 24 hours via the CRM. It also requires conducting weekly proactive customer visitations to survey quality and identify inventory control opportunities.
Requirements
A high school diploma and one year of customer service experience are required, while a bachelor's degree is preferred. Candidates must possess a valid driver's license and proficiency in Microsoft Office, WMS, and Zendesk.
Full job description
Are you looking for a job that will have a positive impact on the lives of many people? Do you enjoy working with industry leaders that support the needs of healthcare facilities and long-term care organizations? Do you want to support our mission of saving lives? Then, HCSC and Miller-Keystone may be the right fit for you!
HCSC linen services is an innovative provider of textile programs and services to the healthcare community. Our services directly impact the health and safety of the patients by providing healthcare facilities with top-quality linen services. We sort, process, and deliver linen for every healthcare need.
We are seeking a Customer Care Representative for our Ambulatory Care Division in Allentown. This position will ensure that all communications with customers, proactive, reactive, new, or existing will be efficient and to the standards set by HCSC Ambulatory Care. The salary for this position starts at $52,500 and is commensurate with experience. In addition, HCSC offers the following to all full-time employees:
Medical with prescription plan, Dental, and Vision Benefits
Flexible Spending Accounts
Long Term Disability
Life Insurance
Vacation, Personal and Sick Days
Retirement Savings Plan
And Much More!
What you will be doing:
Coordinates with Customer Service Communications Manager and Call Center to ensure the AC CRM is updated, and customers are responded to with resolution within 24 hours pending customer response.
Scheduling proactive visitations with reactive follow up to customer concerns weekly. Visitations to be documented.
Customer visits should include surveys of quality, quantity, and delivery efficiencies. Identifying opportunities to control inventory and set a plan of action with the customer and the Service Team.
What you will bring to the role:
HS diploma or GED is required. Bachelor's degree is preferred.
1 years' experience working in a customer service representative capacity is required.
1 years' experience in sales, marketing, service industry, healthcare, or customer service is preferred.
A valid driver's license is required.
Excellent communication skills including business reporting & verbal communication
Exceptional customer service and interpersonal skills
Experience with Microsoft Office applications (Outlook, Word, Excel, etc.), Warehouse management systems (WMS) and Zendesk are required.
Ability to work independently, solve problems and make decisions, seeking appropriate guidance as necessary
A passion to work in a fast-paced environment and handle changing priorities to meet the needs of HCSC.
Additional information:
This position will be based out of the Allentown Ambulatory Care facility and reports to the Customer Care Communications Manager. They will be responsible for working the following schedule:
Monday – Friday 8:30 am – 5:00 pm
EEO Statement
HCSC, Inc. & Miller-Keystone is proud to be an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants are welcomed and will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. It shall endeavor to provide reasonable accommodation requested by all employees with documented disabilities who are otherwise able to perform the essential functions of their jobs.
Background checks and drug screenings are required for this position. An offer of employment is contingent upon successful completion of these screenings.
Your Partner In Providing Innovative Healthcare Solutions
Industry
Hospitals and Health Care
Company size
51-200 employees
Headquarters
Allentown, PA
LinkedIn followers
527
For more than 40 years, Hospital Central Services, Inc. & Affiliates (HCSC) has been dedicated to providing its partners with innovative linen healthcare solutions. Healthcare facilities of all sizes utilize our diverse programs and services, which are designed to ensure quality and save participants valuable time and resources. HCSC works with these healthcare organizations as a partner to implement valuable, quality-driven linen programs and services in response to ever-changing challenges in the industry.
Based on 901 listings with disclosed salaries, most logistics jobs in Pennsylvania pay between $60k–$130k per year. Individual offers vary with seniority, company size, and specialization.
How many Logistics jobs are open in Pennsylvania right now?
There are currently 12,919 open logistics positions in Pennsylvania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Pennsylvania?
Companies currently hiring include Domino's, Lowe's Companies, Inc., Dollar Tree Stores, Tractor Supply Company, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Pennsylvania?
Yes — 476 of the 12919 open logistics positions offer remote or hybrid work (133 remote, 343 hybrid).
How do I apply for Logistics jobs in Pennsylvania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.