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Full-time
bachelor degree
Posted 7d ago
~40 hrs/week
Responsibilities
You will act as a software detective to identify and resolve issues within critical business systems. Responsibilities include collaborating with team members, documenting processes, and ensuring application performance to support business operations.
Requirements
Candidates must have at least 2 years of experience in ServiceNow HRSD and possess 15 years of full-time education. Strong analytical skills and familiarity with ITIL processes are required for this role.
Full job description
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow Software Asset Management (SAM) Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and reliability of the systems in place.
Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of processes and procedures to enhance team knowledge. - Engage in continuous learning to stay updated with the latest technologies and best practices.
Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Human Resource Service Delivery (HRSD). - Strong analytical and problem-solving skills to diagnose and resolve issues effectively. - Experience with system integration and data management within HR service delivery platforms. - Familiarity with ITIL processes and best practices in service management. - Ability to communicate technical information clearly to non-technical stakeholders.
Additional Information: - The candidate should have minimum 2 years of experience in ServiceNow Human Resource Service Delivery (HRSD). - This position is based at our Coimbatore office. - A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Related keywords
ServiceNowSoftware Asset ManagementSAMHuman Resource Service DeliveryHRSDApplication SupportSystem IntegrationData ManagementITILService ManagementTroubleshootingAnalytical SkillsProblem-solvingDocumentationAccentureBusiness Systems
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com.
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