Ciudad de México, Mexico · On-site
Founded in 1910, our mission is to improve the flow of urban life and make our world’s cities better places to live. We are a global leader that provides elevators, escalators and automatic building doors, as well as sol…
Skills: Customer Service, HR Operations, English Proficiency, Case Management, Process Compliance
Ciudad de México, Mexico · On-site
ONG busca un/a Especialista en Administración de Personal con sólida experiencia en manejo de plantillas operativas (repartidores, almacenistas, personal de logística, etc.). ¿Qué perfil buscamos? Profesional con enfoque…
Skills: Personnel Administration, Labor Law, IMSS Management, INFONAVIT, Payroll Processing
Ciudad de México, Mexico · On-site
Descripción de la empresa Egis es un actor internacional activo en arquitectura, consultoría, ingeniería de edificios y servicios de movilidad. Creamos y explotamos infraestructuras y edificios inteligentes que responden…
Skills: Talent Acquisition Strategy, Team Leadership, End-to-End Recruitment, Employer Branding, AI Prompt Engineering
Ciudad de México, Mexico · On-site
$45k–$60k/mo
Descripción de la empresa Egis es un actor internacional activo en arquitectura, consultoría, ingeniería de edificios y servicios de movilidad. Creamos y explotamos infraestructuras y edificios inteligentes que responden…
Skills: Talent Acquisition, Recruitment, Team Leadership, Employer Branding, KPI Establishment
Ciudad de México, Mexico · On-site
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, di…
Skills: Payroll Management, Accounting, Social Security, Tax Management, CFDI Reconciliation
Ciudad de México, Mexico · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce Salesforce is…
Skills: Team Leadership, Human Resources, Workday HCM, Process Automation, Continuous Improvement
Ciudad de México, Mexico · On-site
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, di…
Skills: Payroll Management, Reporting, Accounting, Social Security, Tax Management
Ciudad de México, Mexico · On-site
We are seeking a Bilingual Operations Specialist in Mexico. This is an on-site work position, and individual will be required to report into our Mexico City office. At First Advantage (Nasdaq: FA), people are at the hear…
Skills: Bilingual Spanish & English, Employment Verification, Data Integrity, Attention To Detail, MS Office Suite
Ciudad de México, Mexico · On-site
We are seeking a Bilingual Operations Specialist in Mexico. This is an on-site work position, and individual will be required to report into our Mexico City office. At First Advantage (Nasdaq: FA), people are at the hear…
Skills: Bilingual Spanish & English, Verification Services, Data Integrity, Attention To Detail, MS Office Suite
Ciudad de México, Mexico · On-site
Job Description Roberta, para que suene a un HRBP Manager real para GCC México, conviene que el JD deje claro el balance entre socio estratégico y ejecución diaria con líderes, no solo soporte de HR. Job Title: HR Busine…
Skills: Strategic HR Partnership, Organizational Design, Workforce Planning, Talent Management, Employee Relations
Ciudad de México, Mexico · Hybrid
$1903k–$2455k/yr
Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We…
Skills: Employment Law, International Employment Counseling, Risk Assessment, Employee Relations, Performance Management
Ciudad de México, Mexico · Hybrid
$14k–$15k/mo
Coca-Cola FEMSA (KOF), es el embotellador más grande del Sistema Coca-Cola a nivel mundial por volumen de ventas, refrescando el mundo en todo momento y lugar. Cada día, millones de personas en Latinoamérica disfrutan nu…
Skills: Payroll Calculation, Data Validation, Database Management, Excel, Reporting
Ciudad de México, Mexico · On-site
Overview The Time and Attendance Advanced Specialist is responsible for the daily support of operations for our Americas workforce tracking. This role will be the primary point of contact for employees and managers, ensu…
Skills: Timekeeping, Payroll, Workforce Management, Analytical Skills, Organizational Skills
Ciudad de México, Mexico · Hybrid
How would you design programs that help global analytics and data science teams stay engaged, connected, and effective as they scale? Do you enjoy turning team feedback, signals, and ideas into practical initiatives that…
Skills: Program Management, People Operations, Organizational Development, Stakeholder Management, Cross-functional Collaboration
Ciudad de México, Mexico · Remote OK
A little bit about us: We are Belvo, an open finance API platform with the bold vision of democratizing access to financial services in Latin America. We enable any financial innovator to access and interpret financial d…
Skills: Talent Acquisition, People Operations, Full-cycle Recruiting, Sourcing Strategies, Payroll Processing
Ciudad de México, Mexico · Hybrid
About Watershed Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for volunt…
Skills: People Operations, HR Operations, HRIS, Data Integrity, Payroll
Ciudad de México, Mexico · Hybrid
How would you design programs that help global analytics and data science teams stay engaged, connected, and effective as they scale? Do you enjoy turning team feedback, signals, and ideas into practical initiatives that…
Skills: Program Management, People Operations, Organizational Development, Stakeholder Management, Cross-functional Collaboration
Ciudad de México, Mexico · Remote OK
Imagine yourself… · Doing meaningful work that makes an everyday impact on the world around you. · Growing your expertise and expanding your skillset with every project. · Thriving in a supportive team environment that i…
Skills: HR Analytics, Predictive Workforce Analysis, Data Visualization, SQL, Project Management
Ciudad de México, Mexico · Remote OK
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our coll…
Skills: Full-cycle Recruitment, Sourcing Strategies, Boolean Search, Stakeholder Management, Competency-based Interviewing
Ciudad de México, Mexico · On-site
Goal of the position: Apply sales workshops to support the selection of a new entry to the call center area to streamline the process of hiring and entry into operation through training with the end that they acquire the…
Skills: Recruitment, Selection, Organizational Development, Sales Training, Interviewing
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The representative guides employees through HR operational transactions and resolves inquiries via phone or ticketing systems. They ensure process compliance, maintain employee files, and support process improvement activities.
A bachelor's degree in Psychology, Business Administration, or a related field is required. Candidates must have 2 years of experience in HR or customer service and mandatory advanced English skills (C1).
Founded in 1910, our mission is to improve the flow of urban life and make our world’s cities better places to live. We are a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Through our innovative solutions, we strive to make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.
Are you ready to make your next career move to join our team as our HR Service Center Representative based in Mexico City?
Are you customer focused?
Are you interested in learning about Human Resources?
Would you like to practice English with other cultures?
If you answered a resounding YES to these questions, then we have an amazing opportunity for you!
As our HR Service Center Representative you will be responsible for guiding our employees to execute their transactions related to operational processes within HR area as well as answering their doubts and questions. You will ensure process compliance and controls are applied to each transaction. The HR Service Center Representative analyzes transaction requests provided by the units and contacts the right stakeholders in the unit for additional information, documentation or approval required to complete transactions.
Our HR Service Center Representative executes transactions that are part of KONE HR Operations processes. Ensures process compliance and controls are applied to each transaction. Analyses transaction requests provided by the units and contacts the right stakeholders in the unit for additional information, documentation or approval required to complete the transaction.
Processes a transaction request, resolves a process related inquiry or provides user support for HR tools by giving phone support or solving tickets. Minimizes work for other tiers when routing requests throughout the process by:
Sending a sub-request for other teams within HR Services and following-up on their completion to continue the process
Validating all possible documentation before asking clarification from the requestor
Identifying the right contact in the HR teams for additional help, review or approval steps per the existing guidelines
Clearly communicating which process steps are required from the HR team side
Provide excellent customer service support while educating customers regarding use of self service, and other tools.
Secures that every request is being logged into a case management tool to track volumes, SLAs etc. Maintains knowledge base as requested by Process Specialist, HE Team
Works per guidelines and instructions to meet set SLAs and quality targets
Maintain reminders and notifications to the HR Team, Employees or Managers as specified in the working instructions
Notifies Process Specialist, HR Services in case of process compliance or control issues or incomplete documentation.
Respects controls, process compliance and segregation of duties at every step of the transaction processing. Executes quality checks at various stages of the process and keeps the quality statistics reporting up to date
Reports time and other process performance data daily as required / Daily reconciliation and corrective actions if needed
Support process improvements and harmonization activities
Other projects/tasks as allocated by Process Manager/Team Leader. Supports local administration and maintains employee files and information. Participation in team meetings, process analysis and improvement actions
Bachelor's degree in Psychology, Business Administration or other relevant field.
2 years of experience in HR activities or In Customer Service
Advanced English skills (C1) are mandatory (they support U.S employees and managers)
Customer service mindset
We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation:
We value your authentic self
Diversity, equity and inclusion is embedded in our strategy and values
Collaborative, creative and supportive work environment
Passionate about safety, quality and innovation
We care about the communities where we live and work
Just some of our many benefits include:
Competitive salary
Flexible work schedule
Opportunities to learn and grow
Comprehensive health and wellness plans for the entire family
More benefits than required by law
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
We shape the future of cities.
We shape the future of cities.
Offices: Keilasatama 3, Espoo, - 02150, FI · 4225 Naperville Rd, Lisle, Illinois 60532, US · Myllykatu 3, Hyvinkaa, Southern Finland 05830, FI · Al Abraj Street, Dubai, Dubai, AE · Worth Bridge Road, Keighley, England BD21 4YA, GB
There are currently 99 open human resources positions in Ciudad de México, Mexico listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Citi, Birlasoft, Egis, Marsh McLennan, Seguros Monterrey New York Life, among others. Browse the listings above to see every active employer.
Yes — 49 of the 99 open human resources positions offer remote or hybrid work (17 remote, 32 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
