Staff - Union Job CategoryCUPE 2950 Job ProfileCUPE 2950 Hourly - Front of House Attendant Job TitlePatron Services Attendant DepartmentFOH & TIX Support | Chan Centre for the Performing Arts Compensation Range$20.18 - $…
Skills: Customer service, Ushering, Bartending, Event support, Communication
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Mid level$4.3B raised
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Shift Engineer, Full-Time (Parental Leave Contract | August 2026 - February 2027)
Vancouver, British Columbia, Canada · On-site
Mid level$4.3B raised
Company Description Company Description Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publicati…
Shift Engineer, Full-Time (Parental Leave Contract | August 2026 - February 2027)
Vancouver, British Columbia, Canada · On-site
Mid level$4.3B raised
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Event Audio Visual Technicians- Part time, Full-Time Vancouver
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Entry level
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Marriott International Hotels, Inc.
Server
Vancouver, British Columbia, Canada · On-site
$20/hr–$22/hr
Entry level
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Part-time
high school
Posted 2d ago
Apply by Sep 1
~10 hrs/week
Responsibilities
The Patron Services Attendant provides premium guest service by welcoming patrons, ushering, and managing venue amenities during events. They also assist with lobby operations, bartending, and ensuring health and safety standards are maintained throughout the facility.
Requirements
Candidates must have a high school diploma and at least two years of experience in the performing arts or a related field. The role requires the ability to work flexible, on-call shifts including weekends and the physical capacity to stand for long periods and lift up to 15kg.
Full job description
Staff - Union
Job Category
CUPE 2950
Job Profile
CUPE 2950 Hourly - Front of House Attendant
Job Title
Patron Services Attendant
Department
FOH & TIX Support | Chan Centre for the Performing Arts
Compensation Range
$20.18 - $20.18 CAD Hourly
Posting End Date
August 31, 2026
Note:Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
Ongoing
There are 20 vacancies for this position.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary Patron Services at the Chan Centre for the Performing Arts provides exceptional guest service. The Patron Services Attendant has a variety of duties serving three, venues including the 1,400 seat Chan Shun Concert Hall, the 275 seat Telus Studio Theatre and the 160 seat Royal Bank Cinema. This role is the public face of the venue, welcoming patrons and delivering a premium level of customer service, while ensuring that health and safety, policies and standards are upheld. The Patron Services Attendant maintains a wide range of knowledge of Chan Centre ticket and front of house related amenities and supports patrons by coordinating a range of services including welcoming patrons, ticket-taking, wayfinding, ushering, coat checking and extended customer purchases such as bartending, pre-ordering and play a vital role supporting the Patron Services team.
This is a part-time, on-call, hourly position.
Scheduled hours are flexible and vary by month based on event activity.
Applicants must be available for a minimum of 2 shifts a week (approx. 8-10 hours) with one shift falling on a weekend (Friday, Saturday, Sunday). Shift start times can be in the morning, afternoon or evening. Able to work morning and afternoon shifts the last two weeks of May and November.
Organizational Status Reports to the Manager, Patron Services.
Work Performed
Provides a premium level of customer service to patrons before, during, and after events.
Welcome patrons to the venue and ensures their safety before, during, and immediately after the event.
Addressing patron accessibility, questions and needs.
Responds to guests needs, resolve routine queries and problems, escalating more complex to the Coordinator or Usher Captain as required.
Maintain venue appearance and presentation, both before the house opens for patrons and at the conclusion of the event.
Ushering patrons to their seats.
Maintains knowledge of emergency procedures and evacuation plans.
Assists with the lobby set-up and dismantling of events that occur in the lobby and lounge.
Serving patrons at the bar pre-show and intermission; this is very fast paced.
Checking and restocking consumables and cups.
Works collaboratively with other Patron Services team members as well as colleagues in other departments, to resolve patron inquiries and concerns.
Provides exemplary guest service in accordance with Chan Centre policies and standards.
Uniform – will be required to wear a uniform provided during events.
Performs other related tasks as required in a dynamic and developing work environment.
Consequence of Error/Judgement Errors could have serious impact on relations with users and patrons and negatively affect the reputation of the Chan Centre and the University resulting in lost revenue. Errors in judgement could result in dissatisfied patrons and/or safety issues. Errors in completing payment transactions could result in shrinkage and loss of revenue to the Chan Centre.
Supervision Received Reports to the Patron Services Coordinator and Patron Services Captain/Bar Captain
Supervision Given
None
Minimum Qualifications High school graduation. A minimum two years’ experience in the performing arts or a related field. - Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
Experience working in the performing arts front of house or delivering a high level of customer service.
Excellent customer service background working in a Theatre or Concert Hall.
Must be adaptable and able to work in a fast-paced environment.
Demonstrates ability to communicate effectively verbally with a broad range of people with a variety of abilities and backgrounds.
Ability to exercise tact, diplomacy and discretion in dealing with patrons.
Must be able to navigate stairs, stand for 2 hours, as well lift and carry up to 15kg.
Professional demeanor is essential to the position.
Serving It Right responsible beverage service certificate would be an asset.
Level 1 First-Aid certification would be an asset.
Related keywords
Patron ServicesPerforming ArtsFront of HouseCustomer ServiceEvent ManagementUsheringBartendingHospitalitySafety ProceduresVenue OperationsPublic RelationsInventory RestockingAccessibilityCommunication SkillsProfessionalismServing It Right
Welcome to the Faculty of Education at the University of British Columbia (UBC), a pinnacle of educational excellence and research leadership for over 65 years. As the largest education faculty in British Columbia and home to a global community of over 65,000 alumni, we are at the forefront of shaping the future of education, driven by principles of collaboration, equity, diversity, inclusion, and decolonization.
We offer a wide range of undergraduate, graduate, and professional development programs that showcase our diverse expertise in wellness, learning, and community engagement. Our transformative teaching and innovative research are dedicated to advancing education and harnessing its potential as a powerful force for social good.
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How many Hospitality jobs are open in Vancouver, Canada right now?
There are currently 606 open hospitality positions in Vancouver, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Vancouver, Canada?
Companies currently hiring include Starbucks, Accor, Vancouver Coastal Health, Northland Properties, Canucks Sports & Entertainment (CSE), among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Vancouver, Canada?
Yes — 25 of the 606 open hospitality positions offer remote or hybrid work (5 remote, 20 hybrid).
How do I apply for Hospitality jobs in Vancouver, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.