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$21/hr–$31/hr
Full-time
high school, bachelor degree
Fully Subsidized Membership, Discounts On Life Time Products And Services, 401(k) Retirement Savings Plan, Training And Professional Development, Paid Sick Leave, Medical Insurance
Posted 35d ago
~40 hrs/week
Responsibilities
Deliver high-quality customer service by managing member check-ins, handling inquiries, and promoting club programming. Drive club growth by customizing the buying experience for prospects and connecting new members to Personal Training services.
Requirements
Requires a high school diploma and at least one year of experience in both customer service and sales. Candidates must be comfortable in a fast-paced environment and obtain specific membership and retention certifications within 60 days of hire.
Full job description
Position Summary
The Membership Concierge III-PT delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time to prospective members, assist with the buying experience and directly contribute to the achievement of club acquisition and retention goals. This position serves as a leader on The Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. Enjoy a fun and healthy work environment while building value-based relationships which increases brand loyalty and supports members in achieving their healthy way of life goals.
Job Duties/Responsibilities
Facilitate the check-in process for members and guests entering the club to ensure a welcoming and efficient start to their visit.
Monitor, handle, and delegate incoming phone calls from members and guests to provide prompt and effective responses.
Maintain updated knowledge to appropriately educate all members and guests about club programming, events, pricing, and policies, enhancing their overall experience.
Proactively build relationships with members and guests, creating over-the-top service experiences that foster loyalty and increase retention.
Assist members with account maintenance, processing needs, changes, and transactions including program, service, and product payments, ensuring smooth and accurate processing.
Function as a player on the Certified Retention Team by assisting members requesting to cancel their membership, communicating options, and facilitating the best solution to help retain them.
Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions and ensure satisfaction.
Customize the buying experience for prospective members by encouraging involvement with amenities and programs aligned to their interests and needs, enhancing the likelihood of membership sign-ups.
Connect new members to Personal Training services by highlighting the benefits and facilitating their enrollment, supporting their fitness goals and driving Personal Training sales.
Earn commissions based on Personal Training sales generated through your connections, providing an opportunity for additional earnings and supporting the growth of Personal Training services.
Communicate with members and prospective members via email or phone in a manner aligned with our brand to maintain consistency in messaging and reinforce the brand’s values.
Minimum Required Qualifications
Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery, presenting solutions to prospects and customers, verbal and written communication. They must also be comfortable in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.
Education:
HS graduate or equivalent
Years of Experience:
Minimum of 1-year customer service experience
Minimum of 1-year sales experience
Licenses / Certifications / Registrations:
Completion of Membership Sales Certification within 60 days of hire
Completion of Retention Specialist Certification within 60 days of hire
Preferred Qualifications:
Fitness industry knowledge
Bachelor’s degree in hospitality or related field
Pay
This is an hourly position with wages starting at $21.50 and pays up to $31.00, based on experience and qualifications.
Benefits
All team members receive the following benefits while working for Life Time:
A fully subsidized membership
Discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
Training and professional development
Paid sick leave where required by law
Full-time Team Members are eligible for additional benefits, including:
Medical, dental, vision, and prescription drug coverage
Short term and long term disability insurance
Life insurance
Pre-tax flexible spending and dependent care plans
Parental leave and adoption assistance
Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
Deferred compensation plan, if the team member meets the required income threshold
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Life Time provides an entertaining, educational, friendly and inviting, functional and innovative experience of uncompromising quality that meets the health and fitness needs of the entire family.
Life Time is a wellness pioneer reshaping the way consumers approach their health by integrating where we move, work and live—digitally and physically—through our Life Time athletic resorts, Life Time Work and Life Time Living brands. Our objective is to deliver the best experiences and programs in the best places by the best people and performers. We are committed to an inclusive culture that welcomes and respects everyone, supporting all people on their path to healthier, happier lives.
Offices: 2902 Corporate Place, Chanhassen, MN 55317, US
Based on 352 listings with disclosed salaries, most hospitality jobs in Washington pay between $65k–$120k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in Washington right now?
There are currently 5,377 open hospitality positions in Washington listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Washington?
Companies currently hiring include Domino's, Starbucks, Compass Group, Columbia Hospitality, Brookdale, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Washington?
Yes — 95 of the 5377 open hospitality positions offer remote or hybrid work (52 remote, 43 hybrid).
How do I apply for Hospitality jobs in Washington?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.