Palm Springs, California, United States · On-site
CompanyAlaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want…
Skills: Customer service, Communication skills, Interpersonal skills, Ticketing, Boarding procedures
Alakanuk, Alaska, United States · On-site
$95k–$143k/yr
CompanyAlaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want…
Skills: Station operations, Customer service, Leadership, Budget management, Vendor contract management
Wrangell, Alaska, United States · On-site
$95k–$143k/yr
CompanyAlaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want…
Skills: Station operations, Customer service, Leadership, Budget management, Vendor contract management
Seatac, Washington, United States · On-site
$178k–$276k/yr
CompanyAlaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of…
Skills: Mobile Solutions Architecture, Software Engineering Governance, Cloud Service Offerings, Containers, Microservices
Anchorage, Alaska, United States · On-site
CompanyAlaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want…
Skills: Interpersonal skills, Physical stamina, Lifting, Industrial equipment operation, Safety compliance
Sitka, Alaska, United States · On-site
CompanyAlaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want…
Skills: Loading and offloading, Conveyor belt operation, Forklift operation, Aircraft marshalling, Interpersonal skills
Fairbanks, Alaska, United States · On-site
CompanyAlaska Airlines The Team Our M&E team has earned the FAA’s prestigious Diamond Award for almost 20 consecutive years -- the only major carrier to receive the award for as many years, and the most of any airline. F…
Skills: Aircraft maintenance, Troubleshooting, Problem solving, Airframe and powerplant maintenance, Cockpit coordination
Honolulu, Hawaii, United States · On-site
$125k–$193k/yr
CompanyAlaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of…
Skills: Strategic planning, Operational management, People leadership, Performance management, Customer service
Alaska, United States · On-site
CompanyAlaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want…
Skills: Loading and offloading, Cargo handling, Conveyor belt operation, Forklift operation, Aircraft marshaling
Alaska, United States · On-site
CompanyAlaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want…
Skills: Loading and offloading, Conveyor belt operation, Forklift operation, Aircraft marshaling, Interpersonal skills
Alaska, United States · On-site
CompanyAlaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want…
Skills: Customer service, Communication skills, Interpersonal skills, Typing, Computer operation
Dillingham, Alaska, United States · On-site
$95k–$143k/yr
CompanyAlaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want…
Skills: Station operations, Customer service, Leadership, Budget management, Vendor contract management
Alaska, United States · On-site
CompanyAlaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want…
Skills: Customer service, Communication skills, Interpersonal skills, Typing, Computerized reservation system
Seatac, Washington, United States · On-site
$123k–$184k/yr
CompanyAlaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of…
Skills: Process improvement, Automation, Change management, Project management, Lean Six Sigma
Renton, Washington, United States · On-site
$118k–$177k/yr
CompanyAlaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of…
Skills: Courseware development, Flight instruction, Instructional systems design, Technical writing, Microsoft Office
Seatac, Washington, United States · On-site
$78k–$117k/yr
CompanyAlaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of…
Skills: Maintenance planning, Aircraft routing, Operations management, Business analytics, Analytical skills
Renton, Washington, United States · On-site
$100k–$150k/yr
CompanyAlaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of…
Skills: Safety management systems, Continuous improvement, Project management, Data analysis, Change management
Seatac, Washington, United States · On-site
$141k–$212k/yr
CompanyAlaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of…
Skills: Vulnerability management, Technology compliance, Security engineering, Risk management, Project management
Seatac, Washington, United States · On-site
$118k–$177k/yr
CompanyAlaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of…
Skills: Financial modeling, Network planning, Fleet planning, Applied microeconomics, Statistics
Seatac, Washington, United States · On-site
$95k–$143k/yr
CompanyAlaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of…
Skills: Guest services, Customer service, Leadership, Budget management, Analytical skills
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The Customer Service Agent assists guests with travel needs including ticketing, check-in, and boarding in a fast-paced airport environment. They are also responsible for processing luggage, coordinating seat assignments, and ensuring cabin security.
Candidates must have at least 6 months of customer service experience and a high school diploma or equivalent. The role requires the ability to lift 50 lbs, a typing speed of at least 25 WPM, and the flexibility to work varied shifts including weekends and holidays.
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.
Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they’re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).
To tell you more about the role, challenges, and rewards of being an Alaska Customer Service Agent here are some of our incredible Alaska employees. Click the play button on the video below to get started.
If you are unable to view the video, click this link: Day in the Life - CSA 2026
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
Creating an airline people love.
We’re creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what’s expected and reach for the remarkable, together. Welcome to our LinkedIn page. We like conversations on our page, but comments that contain profanity, hate speech, spam or are otherwise offensive will be removed. Out of respect for our employees' privacy, we reserve the right to hide or remove any post or comment that is disparaging or has negative intent towards our employees. Our Social Care Team is here for you 24/7. If you require assistance or need an official response, please contact us at http://bit.ly/ContactAK.
Offices: 19300 International Blvd, Seattle, Washington 98188, US · 19300 International Blvd, SeaTac, WA 98188, US
Creating an airline people love.
We’re creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what’s expected and reach for the remarkable, together. Welcome to our LinkedIn page. We like conversations on our page, but comments that contain profanity, hate speech, spam or are otherwise offensive will be removed. Out of respect for our employees' privacy, we reserve the right to hide or remove any post or comment that is disparaging or has negative intent towards our employees. Our Social Care Team is here for you 24/7. If you require assistance or need an official response, please contact us at http://bit.ly/ContactAK.
Offices: 19300 International Blvd, Seattle, Washington 98188, US · 19300 International Blvd, SeaTac, WA 98188, US
