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Tennessee, United States · On-site
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Full-time
associate degree
Complimentary Pet Day Camp, Complimentary Pet Boarding, On-demand pay with DailyPay, Discounted Veterinary Care, Discounted Grooming Services, Dog/Cat Adoption Assistance
Posted 42d ago
~40 hrs/week
Responsibilities
The Resort Manager leads daily operations, focusing on staff oversight, customer experience, and the safety and care of pet guests. Key duties include managing labor budgets, payroll, hiring, and maintaining high customer service metrics.
Requirements
Candidates need 3-5 years of management experience overseeing 20-30 employees and must be physically able to lift 60 lbs. An associate's degree or equivalent experience is required, with a preference for backgrounds in animal care, retail, or hospitality.
Full job description
WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding, and the benefits we offer are top notch. If you have a pet of your own, they can enjoy complimentary Pet Day Camp and Boarding, as well as discounts on grooming and veterinary care at all of our locations and clinics.
We are looking for a Resort Manager to lead our team at our Chattanooga location in Tennessee!
The Resort Manager leads the daily operations of the resort, including staff oversight, customer experience, sales performance, and focusing on our pet guests’ care and safety.
ESSENTIAL FUNCTIONS OF OUR RESORT MANAGER INCLUDE:
Leading the resort team through daily operations by maintaining standards of conduct, cleanliness, and safety
Managing resort staffing by creating schedules, communicating staffing needs, adjusting schedules based on customer volume, adhering to labor budgets, and submitting timely payroll
Evaluating staffing levels, opening necessary requisitions, interviewing and providing candidate feedback, and overseeing resort hiring and terminations
Training and coaching resort team members based on company standards, policies, and procedures, delivering feedback in a constructive manner and promoting a collaborative environment
Recognizing talented team members and developing them for growth within the company through our internal leadership development programs
Keeping a high-level of communication through resort, regional, and corporate teams regarding resort operations and partnering with maintenance crew on any building or facility issues
Ensuring resort’s compliance with all operational, safety, and related reporting protocols
Maintaining excellent customer service metrics such as NPS (Net Promoter Score) and reviews on Google and social media
Utilizing financial tools and analyzing financial reports to identify and address trends and issues in sales and performance
Managing labor and other resort costs, including but not limited to maintaining an appropriate supply inventory, while adhering to pre-established budgets
Calling customers before and after reservations and handling resort-level customer escalations
Organizing and maintaining policies and procedures for both back-of-house and front-of-house operations
Assisting new and current team members in completing their required courses and training guides, while also providing ongoing coaching and development
Preparing and delivering annual performance reviews to team members on a timely basis
Staying on top of email, phone, and other forms of operations, veterinary, and corporate communication, disseminating information to resort team as needed
Maintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive “off” days from week to week
Working onsite at the resort at least 3-4 weekend days per month and on holidays
QUALIFICATIONS TO BE A RESORT MANAGER:
3-5 years of experience in a management role overseeing at least 20 to 30 employees
Strong leadership, communication, and collaboration skills including the ability to guide, direct, and motivate employees
Must have experience with interviewing, hiring, evaluating candidates, and assessing employee performance
Excellent organizational, time management, prioritization, and multitasking skills
Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
Valid driver’s license and working motor vehicle
EDUCATION AND EXPERIENCE
Associate’s degree or equivalent from two-year college or technical school; or minimum two years related experience with strong training skills
Previous experience in animal care or other related field preferred
Prior management experience in retail, restaurant, hospitality operations or similar
Basic skills with common computer software, including Microsoft Office Suite
Perks & Benefits:
Complimentary Pet Day Camp – Bring your dog with you to work!
30 Days of Complimentary Pet Boarding (non-holidays)
On-demand pay with DailyPay
Discounted Veterinary Care and Grooming Services (per location)
Dog/Cat Adoption Assistance
Fitness Reimbursement
Paid Time Off
401(k) with company match
Health, Dental and Vision Insurance
We also offer several career development paths for resort team members, including our management training program, “Unleashed Leadership Academy,” our Grooming Academy that provides scholarships and training for associates to become Groomers, and our newest offering, our Dog Training Academy, which trains and certifies employees to become dog trainers. All managers and associates benefit from ongoing development and have the opportunity to continually enhance and diversify your skills. Working with pets is not always easy, but we love what we do and care about giving our employees the tools to grow and succeed!
ABOUT PET PARADISE Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in ten states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin
Pet Paradise is a comprehensive pet care provider offering boarding, day camp, grooming and NewDay Veterinary Care.
Industry
Pet Services
Company size
1,001-5,000 employees
Founded
2002
Headquarters
Jacksonville, Florida
LinkedIn followers
8,197
Headquartered in Jacksonville, Florida, Pet Paradise is a comprehensive pet health care provider offering resort-style day camp, overnight boarding, professional grooming and experienced service from NewDay Veterinary Care all under one roof. With over 60 locations spanning ten states, Pet Paradise continues to expand in the United States. Pet Paradise was ranked No. 1 for day camp and day care services by Newsweek’s 2021 Best Petcare Brands, and named a 2022, 2024, and 2025 Best-in-Class employer by Gallagher. For more information about Pet Paradise visit petparadise.com or our social media sites on: Facebook, Instagram, Linkedin, Twitter, and YouTube.
Offices: 1551 Atlantic Blvd, Suite 200, Jacksonville, Florida 32207, US · 14500 John F. Kennedy Blvd, Houston, TX 77032, US · 7511 Monroe Rd., Houston, TX 77061, US · 2525 Camp Creek Parkway, Atlanta, GA 30337, US · 1675 W Happy Valley Rd, Phoenix, Arizona 85085, US
pet boardingdog boardingveterinary servicesveterinary clinicspet servicesdog daycampcat boardingveterinary hospitaldog daycaregrooming
Based on 303 listings with disclosed salaries, most hospitality jobs in Tennessee pay between $48k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in Tennessee right now?
There are currently 7,449 open hospitality positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Tennessee?
Companies currently hiring include Domino's, Compass Group, Starbucks, Marriott International Hotels, Inc., Aramark Healthcare+, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Tennessee?
Yes — 107 of the 7449 open hospitality positions offer remote or hybrid work (52 remote, 55 hybrid).
How do I apply for Hospitality jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.