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Skills: Customer Service, Sales, Reservation Management, Communication Skills, Interpersonal Skills
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Full-time
high school
Medical Insurance, Prescription Coverage, Dental Insurance, Vision Insurance, On-Site Fitness Center, Health and Dependent Care Reimbursement Accounts
Posted 43d ago
~40 hrs/week
Responsibilities
Manage inbound and outbound calls and web chats to handle RV resort reservations, payments, and upgrades. Educate guests on resort amenities and maximize revenue through stay extensions and referral programs.
Requirements
Requires a High School Diploma or GED and at least one year of experience in sales and customer service. Must possess basic computer proficiency and a valid driver's license.
Full job description
Overview
Resort Reservation Specialists create a pleasant and engaging experience for Sun’s RV Resort customers through inbound and outbound call efforts, completing site reservation transactions and selling vacation rental home reservations, vacation enhancers, and upgrades.
Job Duties
Field incoming phone calls from resort hotline and the field (Essential)
Respond to incoming web chats ensuring a positive customer experience (Essential)
Guide incoming callers through the reservation process (Essential)
Ensures a positive customer experience by effectively managing the site rental process through inbound and outbound calls and Sales Force lead software which includes reservations, payments, and retaining knowledge of all company RV resorts and amenities (Essential)
Educate guests on resort locations, amenities and bookings (Essential)
Meets and/or exceeds the targeted calls, site nights, presented/handled call ratios, and revenue creation on a daily, weekly, and monthly basis
Works with existing customers to obtain potential new customers through referral programs
Maximizes sales by extending the stays of customers, reserving future bookings, and selling vacation enhancers
Meets and/or exceeds all reservation goals as assigned
Adheres to all company policies regarding inbound and outbound calls
Other duties as assigned
Requirements
High School Diploma or GED (Required)
1 year in sales and customer service experience (Required)
Excellent customer service and organizational skills
Strong interpersonal and communication skills
Basic computer proficiency skills including the ability to use Microsoft Office Suite, email, and internet
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
Comprehensive Dental and Vision Plans
On-Site Fitness Center
Voluntary Health and Dependent Care Reimbursement Accounts
Life, Accidental Death & Dismemberment Insurance and Dependent Life
Short and Long-Term Disability Coverage
401(k) Plan with Sun matching contribution
Employee Assistance Program
Identity Theft Insurance
Legal Assistance Plan
Pet Insurance
Tuition Reimbursement program providing financial support to team members who further their formal education
Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
Apply for a Corporate Headquarters (HQ) position, located in the Metro Detroit, Michigan market today.
Join our Talent Community and explore Corporate Headquarters jobs at Sun Communities.
Sun Communities & Sun Outdoors are the nation's premier provider of manufactured home communities and RV resorts. To find out more about what we have to offer, visit a community near you or visit suninc.com.
Our Culture:
We have built our culture around a simple customer service philosophy: The Golden Rule. We treat others the way we want to be treated. Our team is considered one of our most valuable assets, and we ensure we offer a fun and rewarding workplace!
We are committed to the encouragement of personal growth and are pleased to offer opportunities for advancement to qualified individuals. Our formal training programs, on-the-job training activities, and customized development plans help support team members to accomplish their goals.
Accolades:
We’re proud to be consistently recognized as a top workplace by respected third-party organizations across the markets we serve. Honors from publications such as the Detroit Free Press, Great Place to Work®, Crain’s Detroit, the Orlando Sentinel, and the Sarasota Herald-Tribune reflect what matters most to us — a culture built on collaboration, growth, and a strong sense of community. In several cases, we’ve earned this recognition for more than a decade, reinforcing our long-standing commitment to creating an exceptional experience for our team members.
Offices: 27777 Franklin Road, Suite 300, Southfield, MI 48034, US
Based on 210 listings with disclosed salaries, most hospitality jobs in Michigan pay between $50k–$82k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in Michigan right now?
There are currently 6,240 open hospitality positions in Michigan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Michigan?
Companies currently hiring include Domino's, Compass Group, The Wendy's Company, Starbucks, Aramark Healthcare+, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Michigan?
Yes — 75 of the 6240 open hospitality positions offer remote or hybrid work (46 remote, 29 hybrid).
How do I apply for Hospitality jobs in Michigan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.