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$82k–$121k/yr
Full-time
Cafeteria program, Unique recognition system, Holiday bonus, Modern office, Relax rooms, Integration and event framework
Posted 2d ago
~40 hrs/week
Responsibilities
You will provide essential IT support to global employees and consultants by managing service requests and incidents. Additionally, you will participate in various IT projects to enhance service delivery and collaborate with international stakeholders.
Requirements
The role requires a minimum of 2 years of experience in end-user support within an international service desk environment. Candidates must be proficient in Windows 10, Active Directory, SharePoint, Office 365, and ITSM systems, with C1 proficiency in both English and Spanish.
Full job description
IT Service Desk Specialist with Spanish
Are you enthusiastic about IT and looking to make a difference in a global environment?
At Lundbeck, we are seeking an IT Service Desk Specialist with Spanish to join our dynamic team in Krakow.
If you have good communication skills and a service-oriented mindset, join Lundbeck in Krakow, a certified Great Place to Work in, and get your brain in the game?
Your new role – why is this a great opportunity?
In this position, you will be an integral part of the Global IT Service Desk team and provide essential IT support to Lundbeck employees and external consultants worldwide. You will handle reported IT service requests and incidents, ensuring the swift restoration of normal service with minimal disruption to our business operations. You will also participate in different IT projects.
Your future team
Lundbeck GBS Krakow is a part of corporate functions and a strategic part of Lundbeck, global pharmaceutical company specialized in brain diseases.
As an IT Specialist, you will join our multicultural Team of IT Supporters located in Krakow and provide the IT support to Lundbeck globally. This is a unique chance to become part of a dedicated Team, develop your IT skills and collaborate with international colleagues and stakeholders worldwide.
You will have the opportunity to participate in various IT projects, enhancing your skills and collaborating with international colleagues. Our energizing workplace fosters innovation and creativity, ensuring you grow both personally and professionally.
What you bring to the team
Professional Experience: Minimum of 2 years, particularly in end-user support within an international Service Desk.
Technical Skills: Proficient in Windows 10, Active Directory, SharePoint, Office 365, and ITSM Systems.
Language Proficiency: C1 level in both English and Spanish.
Soft Skills: Advanced analytical and problem-solving abilities, a positive attitude, and the capacity to thrive in a multinational team.
You are known for your technical understanding and your eagerness to learn.
You work efficiently under pressure and maintain a positive demeanor even in challenging situations.
Our promise to you
Lundbeck offers an inspiring workplace and innovative culture, where our curiosity, accountability and adaptability enable us to transform lives. We want to go faster and further on addressing the big unmet needs of people living with brain disorders. We offer rewarding careers with a mix of exciting tasks and development opportunities that are balanced with initiatives focused on your well-being.
At Lundbeck, we are committed to fair and transparent pay. Please note that the final base salary within the stated range will be based on relevant qualifications, skills, competencies, and level of proficiency as well as internal pay equity.
Highlights of selected benefits:
Cafeteria program
Unique recognition system
Holiday bonus for when you’re out of the office
Comfortable and modern office with top-notch equipment and well-equipped relax rooms
Robust integration and event framework
Private healthcare and life insurance
Employee capital plans (retirement saving system)
Learn more about life at Lundbeck GBS Krakow
See who we are and how we work: check our pages on Facebook and Instagram.
Can you see yourself in this role? We want to hear from you. Does this sound like your dream job, but you’re not sure if you meet all the requirements? We still want to hear from you!
Upload your CV via the Apply button.
No separate cover letter is needed.
We ask you not to include a photo or personal information that does not relate to your professional experience.
We need every brain in the game – and that includes all brains and the different perspectives we all bring to the table. At Lundbeck, we embrace the uniqueness of each employee, and we are committed to building a workforce that is as diverse as the people we serve. Read more about our commitment at www.lundbeck.com/global/about-us/our-commitment/diversity-and-inclusion.
#EveryBrainInTheGame
Related keywords
IT Service DeskWindows 10Active DirectorySharePointOffice 365ITSMEnd-user supportPharmaceuticalGlobal ITIncident managementService restorationMulticultural teamTechnical supportAnalytical abilitiesProblem-solving
Lundbeck is a biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases.
Brain disorders affect a large part of the world’s population, and the effects are felt throughout society. With the rapidly improving understanding of the biology of the brain, we hold ourselves accountable for advancing brain health by curiously exploring new opportunities for treatments.
As a focused innovator, we strive for our research and development programs to tackle some of the most complex neurological challenges. We develop transformative medicines targeting people for whom there are few or no treatments available, expanding into neuro-specialty and neuro-rare from our strong legacy within psychiatry and neurology.
We are committed to fighting stigma and we act to improve health equity. We strive to create long term value for our shareholders by making a positive contribution to patients, their families and society as a whole.
Lundbeck has more than 5,000 employees in more than 20 countries and our products are available in more than 80 countries.
For additional information, we encourage you to visit our corporate site www.lundbeck.com
Offices: H. Lundbeck, Ottiliavej 9, Valby, Copenhagen 2500, DK
Neuroscience researchSchizophreniaPsychosisParkinson's diseaseAlzheimer's diseaseDepressionMental HealthPsychiatryNeurologyBrain Health