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Client Service Delivery Specialist - 12 month contract
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Posted 11d ago
Apply by Jul 31
~40 hrs/week
Responsibilities
The specialist will manage a portfolio of clients by overseeing Risk and Healthcare renewal activities and coordinating claims processes. They will act as a primary point of contact for clients, insurers, and internal teams to ensure accurate and timely service delivery.
Requirements
Candidates must have at least 3 years of professional experience with extensive knowledge of the Group Risk and Healthcare industry. Proficiency in English at a C1 level and strong skills in Microsoft applications are required for this role.
Full job description
UK Client Service Delivery Specialist - 12 month contract
Are you experienced in Group Risk and Healthcare renewals and confident managing client, provider and insurer queries?
Do you enjoy taking ownership of complex processes, building trusted relationships and keeping stakeholders informed?
If yes, this opportunity could be a great next step in your career! This is a hybrid role, with flexibility to work both virtually and from an Aon office, in line with local Smart Working policy.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
In this role, you will take ownership of Risk and Healthcare renewal activities for an assigned portfolio of clients, working closely with clients, providers, insurers and internal Aon teams to ensure accurate, timely and professional service delivery.
Being responsible and taking ownership on Risk and Healthcare renewal activities for assigned Portfolio of clients
Responding to variety of queries from the clients, providers, internal Aon Teams (e.g. insurer servicing queries, documentation queries, invoicing queries, P11D queries, eligibility queries, policy and data queries)
Taking part in local strategy discussion, selecting the correct renewal path and provide necessary documentation
Obtaining relevant data and preparing Risk Forecaster analysis
Liaising with client and insurer for on risk requirements
Final checking and completing of policy utilization reports
Processing any renewals subject to exception (e.g. bespoke contract)
Liaising with the clients and providers on Medical Underwriting requirements
Requesting renewal terms/loss ratios from providers and initiating relevant processes in the system
Keeping system records up to date (e.g. client or portfolio transfer)
Being an insurer champion (if required) – building positive relationships with the providers
Taking ownership over M&A work / TUPE / acquisitions – data gathering and initiating further processes
Taking ownership over claims management – death, GIP, GCI claims: coordinate the process between clients and providers, keeping all relevant parties up to date, tracking and managing claims review
Cooperating with Aon Finance Teams -
Understanding and complying with the financial & industry regulations and legislations
Providing a proactive professional telephone handling service for both internal and external contacts, including clients, providers, and Aon colleagues
How this opportunity is different
This role offers broad exposure across the complete Risk and Healthcare renewal lifecycle, combining client service, provider management, claims coordination and process ownership. You will collaborate with clients, insurers, providers and colleagues across Aon, giving you the opportunity to build trusted relationships while contributing directly to high-quality outcomes for clients.
It is a great fit for someone who enjoys variety, takes accountability for complex tasks and wants to continue developing deep expertise in Group Risk and Healthcare within a collaborative, inclusive Aon environment.
Skills and experience that will lead to success
English - C1 (written & spoken)
Extensive knowledge of Group Risk and Healthcare industry
Experience of dealing with claims
At least 3 years of previous professional experience
High level of accuracy and attention to detail
Ability to work independently and proactively using own initiative
Skilled at building positive relationships with an ability to manage numerous stakeholders.
Confident communicator with both colleagues and clients at all levels of organisation.
Excellent listening, organisation, and presentation skills
Willingness to learn and share knowledge.
Ability to adapt to change
Proficient in Microsoft applications including excel
Highly skilled in liaising with insurers and talking to clients and claimants
Proficient in Microsoft applications including excel
High level of accuracy and attention to detail
Ability to work independently and proactively using own initiative
Skilled at building positive relationships with an ability to manage numerous stakeholders.
Willingness to learn and share knowledge and adapt to change
2581297
Related keywords
Group RiskHealthcareRenewalsClient ServiceClaims ManagementRisk ForecasterInsuranceUnderwritingP11DTUPEM&AData AnalysisMicrosoft ExcelStakeholder ManagementFinancial RegulationsCompliance
We exist to shape decisions for the better — to protect and enrich the lives of people around the world. Through actionable analytic insight, globally integrated Risk Capital and Human Capital expertise, and locally relevant solutions, our colleagues provide clients in over 120 countries with the clarity and confidence to make better risk and people decisions that help protect and grow their businesses.
Offices: 122 Leadenhall Street, London, EC3V 4AN, GB · 200 East Randolph St., Chicago, IL 60601, US · 201 Kent St, Sydney, NSW 2000, AU · 1650 Market St, Philadelphia, PA 19103, US · Noida, UP 201303, IN
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