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Skills: Field service, Equipment installation, Preventative maintenance, Technical troubleshooting, Customer training
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Full-time
associate degree
Health care, Retirement savings, Paid time off, Vacation, Employee discounts
Posted 6d ago
~40 hrs/week
Responsibilities
The Field Service Technician is responsible for installing, training, repairing, and maintaining ophthalmic finishing equipment at customer locations. This role involves performing preventative maintenance, managing service documentation, and providing technical support to ensure optimal equipment performance.
Requirements
Candidates must possess an Associate’s Degree in a technical field and 2–4 years of experience in field service or equipment repair. Proficiency in reading technical schematics, basic networking, and mechanical systems is required, along with the ability to travel up to 75% of the time.
Essilor Instruments provides seamless access to state-of-the-art products, with a focus on customer satisfaction by setting new standards of excellence in the industry. Our solutions highlight eye care professionals' expertise and meet their business needs, by providing innovative solutions and technologies, ensuring patients' quality care. Through this continuous innovation, we own a leading position in major categories such as finishing equipment, eye health assessment, eye refraction and fitting measurements.
Essilor Instruments is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
JOB DESCRIPTION
GENERAL FUNCTION
The Finishing Service Technician is responsible for installing, training, repairing, & maintaining lens finishing systems & finishing ophthalmic equipment at customer sites. This hands-on, customer-facing role plays a critical part in ensuring the performance, reliability, & satisfaction of equipment post-installation.
The position involves traveling to customer locations, performing installations that may include network, water, & drain connections, & providing comprehensive operator training on proper use & maintenance. The Field Service Technician also performs preventative maintenance, diagnostics, & repairs while maintaining detailed service documentation. This role requires technical aptitude, mechanical dexterity, & a commitment to exceptional customer service.
MAJOR DUTIES & RESPONSIBILITIES
Travel to customer sites to install a wide range of ophthalmic & finishing equipment.
Unpack, assemble, & test equipment prior to handoff.
Connect systems to required power, water, drain, & network sources as applicable.
Provide on-site instruction to operators on equipment use, maintenance, & troubleshooting.
Communicate effectively with customers to ensure understanding of system operation & care.
Diagnose & resolve equipment issues, coordinating with technical support when needed.
Manage requests for part replacements & ensure prompt service resolution.
Provide phone-based technical assistance to customers as required.
Perform preventative maintenance & repairs in accordance with manufacturer specifications.
Record all service activities accurately in the Service Management Software.
Partner with Technical Support, Sales, & Customer Service teams to ensure timely updates on service & installation status.
Complete all required service documentation, reports, & paperwork accurately & on time.
Maintain proper inventory of parts & tools.
Provide technical assistance for trade shows, including equipment setup, connectivity, demonstrations, & teardown.
Contribute feedback to improve installation processes & product design.
BASIC QUALIFICATIONS
Associate’s Degree in Electronics, Electrical/Mechanical Engineering Technology, or equivalent experience.
2–4 years of experience in technical field service, equipment installation, or repair—preferably within the optical, ophthalmic, or medical device industries.
Ability to read & interpret schematics, diagrams, & technical manuals.
Working knowledge of electrical & mechanical systems.
Understanding of basic networking & TCP/IP protocols.
Proficiency with Windows, Microsoft Office Suite, & Service Management Systems (e.g., Microsoft Dynamics GP).
Comfort with mathematical & statistical concepts for troubleshooting & calibration.
Ability to lift, move, & transport equipment up to 50 pounds safely, using appropriate tools or assistance as needed.
Manual dexterity for handling small tools & components.
Willingness & ability to travel frequently (up to 75%) with occasional overnight stays.
PREFERRED QUALIFICATIONS
Experience in the ophthalmic, optical, or medical device industry.
Experience with ophthalmic or optical finishing equipment.
Familiarity with Practice Management System (PMS) integrations & equipment networking.
Experience working in an ISO- or GMP-regulated environment.
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [email protected].
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
Related keywords
Field Service TechnicianOphthalmic EquipmentLens Finishing SystemsPreventative MaintenanceTechnical SupportElectrical Engineering TechnologyMechanical Engineering TechnologyTCP/IPNetworkingMicrosoft Dynamics GPSchematicsCalibrationCustomer ServiceISOGMPMedical Device Industry
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of advanced vision care products, eyewear and med-tech solutions. Our Mission is to help people around the world to see more and be more by addressing their evolving vision needs, personal style aspirations and desire to feel more connected to the world around them.
We are home to the most innovative lens technologies, including Varilux, Stellest and Transitions, iconic brands such as Ray-Ban, Oakley and Supreme, the most desired luxury licensed brands and world-class retailers including Sunglass Hut, LensCrafters, Vision Express and Apollo. Backed by robust R&D investments, distinctive capabilities and a top-quality asset portfolio, we drive innovation across categories, from cutting edge medical instruments and solutions for eye health to category-defining smart glasses, all of which push the boundaries of the industry and reimagine the eyes as a gateway to new possibilities.
With over 200,000 employees across 150 countries, 600 operations facilities, serving 300,000 eye care professionals and operating 18,000 stores, the Group generated consolidated revenue of Euro 26.5 billion in 2024. Our OneSight EssilorLuxottica Foundation has given access to sustainable vision care to nearly 1 billion people in underserved communities.
Our ambition is clear. We are building a platform where the eyes are the gateway to new possibilities – bridging the gap between the digital world and human experience.
At EssilorLuxottica, we are Empowering Humans.
Offices: 1-6, Rue Paul Cézanne, Paris, FR · Piazzale Luigi Cadorna, 3, Milan, IT
How many Healthcare jobs are open in Houston, TX right now?
There are currently 4,097 open healthcare positions in Houston, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Houston, TX?
Companies currently hiring include Texas Children's Hospital, McWilliams School of Biomedical Informatics at UTHealth Houston, Oscorp Industries Consulting, St. Luke's Health, UnitedHealth Group, among others. Browse the listings above to see every active employer.
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