Customer Service Representative - Family Care Solutions
Houston, Texas, United States · On-site
Mid level
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Full-time
Posted 7d ago
~40 hrs/week
Responsibilities
The role involves serving as a trusted guide for families by uncovering their care needs and using consultative sales techniques to secure care solutions. You will be responsible for maintaining consistent follow-up, documenting interactions in Salesforce, and collaborating with care teams to ensure a smooth onboarding process.
Requirements
Candidates should have experience in sales, customer service, or care coordination with strong communication and empathy skills. Proficiency in tools like Salesforce, G-Suite, and Five-9 is preferred, and bilingual skills in English and Spanish are highly desired.
Full job description
Customer Service Representative- Family Care Solutions
Be a part of something bigger at Herewith
Cultural Fit & Values:
At Herewith, we believe in making care simple, personal, and trustworthy. As a Customer Service Representative, you will: -Make things easier: Provide clear, efficient solutions to families seeking care. -Personalize care: Tailor recommendations to each family's unique needs. -Foster trust together: Build confidence by guiding families through the decision-making process with empathy and professionalism.
Position Summary:
We are seeking a compassionate, persuasive and professional Customer Service Representative to join our team. In this role, you will engage families who are exploring care options for their loved ones. Your goal is to understand their needs, address concerns, and confidently guide them toward closing a care solution.
Success in the position requires empathy, persistence and the ability to balance sensitivity with consultative sales techniques. You will play a critical role in helping families take the final step to secure care, ensuring they feel supported and confident in their decision.
Key Responsibilities:
Serve as a trusted guide for families by listening, uncovering needs and matching them with the right care solutions.
Use consultative sales skills to help families overcome hesitation and make informed decisions.
Provide timely and consistent follow-up via phone calls, texts, and emails to move families toward closure.
Build trust by handling sensitive situations with empathy and professionalism.
Document all interactions in Salesforce and G-Suite accurately to track progress and maintain continuity
Collaborate with care teams to ensure smooth onboarding and strong customer experiences.
Meet and exceed closing and conversion goals while maintaining a high level of customer satisfaction.
Maintain compliance with confidentiality standards and company policies.
Qualifications:
Experience in sales, customer service, or care coordination (healthcare or service industry experience preferred).
Strong consultative sales skills with proven ability to close over the phone.
Exceptional listening, empathy, and communication skills across multiple channels (Phone, SMS, Email)
Excellent verbal and written communication skills across multiple channels (phone, email, SMS).
Ability to manage multiple family cases with consistent follow-up and strong organization.
Comfort with Salesforce, G-suites, Five-9 Dialer, and Zoom a plus
Bilingual (English/Spanish) strongly preferred.
Core Competencies
Closing Ability: Comfortable guiding hesitant families to commitment with empathy and confidence.
Persistence & Follow-Up: Disciplined in follow-through to support families through the care process.
Trust-Building: Ability to quickly establish rapport and credibility in sensitive emotional conversations.
Professional Communication: Clear, respectful, and persuasive communication style.
Team collaboration: Works seamlessly with internal teams to deliver care solutions efficiently.
Herewith Inc. puts everyday help in the hands of families across the US with our platform dedicated to making in-home senior care accessible to everyone. Combining a user-friendly digital platform with a custom booking experience, Herewith simplifies the process of finding in-home help, reducing stress, closing gaps in care, and ensuring families only pay for the services they need.
A fresh alternative to traditional care agencies with their strict minimums and little control, Herewith connects older adults and their families with flexible, affordable, high quality support while creating meaningful job opportunities for local caregivers as Helpers. Founded in San Francisco in 2018, Herewith has expanded its offerings to partner with employers, senior living communities, and healthcare providers, to reshape the way families and communities approach in-home care.
Offices: San Francisco, California 94104, US
Senior CareCaregivingIn-Home CareDialysis CareHospice CareADLsSenior Living StaffingCompanion CareRespite CareLive-In Care
How many Healthcare jobs are open in Houston, TX right now?
There are currently 4,097 open healthcare positions in Houston, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Houston, TX?
Companies currently hiring include Texas Children's Hospital, McWilliams School of Biomedical Informatics at UTHealth Houston, Oscorp Industries Consulting, St. Luke's Health, UnitedHealth Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Houston, TX?
Yes — 428 of the 4097 open healthcare positions offer remote or hybrid work (176 remote, 252 hybrid).
How do I apply for Healthcare jobs in Houston, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.