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Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, 401K With Matching, Accident Insurance, Disability Insurance
Posted 34d ago
~40 hrs/week
Responsibilities
The Floor Coach drives a team of representatives to meet goals and KPIs through daily mentoring, coaching, and call monitoring. They are responsible for ensuring compliance with federal collection laws while maintaining their own collection base and QA scores.
Requirements
Candidates must be current Harris & Harris employees with a high school diploma and a monthly QA score above 80%. Proficiency in the Fair Debt Collection Practices Act and state collection laws is required.
Full job description
Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Collections Floor Coach to join our Operations team. If you’re looking for a company that embraces the principles of respect, compassion and trust, please apply with us today!
The Collections Floor Coach is responsible for driving a team of representatives to meet goals and KPI’s via mentoring and coaching.
Schedule: Must be available for shifts during hours of business operations – 7:00am to 8:00pm Monday through Friday, and 8:00am to 2:00pm Saturday
Location: must be local to Chicago and able to come into the Downtown Chicago office
Salary: current pay rate, plus – will receive 20% reduction on monthly goal, and eligible for $500 a month Floor Coach bonus
Positions: 3 - 2 on Healthcare Bad Debt, 1 on Healthcare Outsourcing. Only current Harris & Harris employees will be considered.
Additional Compensation and Benefits:
At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:
Medical, Dental, and Vision insurances from premium providers
401K with matching
Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
Tuition Reimbursement
Paid Time Off and Wellness Days
Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.
DAY TO DAY
Manage team by walking around the call center, managing via Microsoft Teams, and assisting employees and spending quality time with them.
Provide coaching and training daily using call monitoring and side-by-side performance results. Coach employees on phone techniques, quality and on production improvement.
Ensure the collection team is meeting production goals, Key Performance Indicators (KPI’s) complying with company standards and federal collection laws and generally performing the essential functions of the position.
Provide ongoing feedback to representatives regarding performance and improvement opportunities at least (30%) of your time
Serve as a content resource providing direction and support
Communicate and negotiate with callers by telephone in an attempt to bring resolution to unpaid accounts and escalated issues with advanced levels of expertise
Continue to consistently maintain your own monthly collection base, QA scores, and KPI metrics - while effectively mentoring your team
WHAT YOU MUST POSSESS
Must Have:
Must be a current Harris & Harris associate
High School Diploma or Equivalent
Must maintain a monthly QA score of over 80%
Must not have any attendance or performance management issues
Proven ability to resolve issues, coach, develop others while exceeding goals
Excellent customer service skills, experience in handling difficult situations, and ability to motivate a team
Must know the state laws governing the collection of debt and the laws mandated by the federal Fair Debt Collection Practices Act.
Other Skills:
Good written, oral and reading communication skills.
Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.
High quality customer service skills.
Good problem solving skills and strong attention to detail.
Ability to multitask, be organized, and set priorities to meet deadlines.
Motivated and goal-driven.
Able to work in a fast-pace environment.
Able to maintain confidentiality.
WHY HARRIS & HARRIS?
Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.
The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.
We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.
At Harris & Harris, we’re proud to be an organization where everyone is welcome and can be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued.
We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.
At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!
Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
Expertise in Call Center Solutions & Revenue Recovery since 1968
Industry
Financial Services
Company size
501-1,000 employees
Founded
1968
Headquarters
Chicago, Illinois
LinkedIn followers
14,201
Harris & Harris is an acknowledged leader in the field of accounts receivable management. We specialize in call center solutions and revenue recovery. Guided by strong business principles, we are dedicated to building and maintaining long-lasting relationships with our clients.
We promote a dignified, professional collection approach with customized customer contact solutions. Each individual is treated with dignity and respect. Our staff conducts its practices in strict compliance with the Federal Fair Debt Collection Practices Act and all applicable state statutes.
Over 50 years of experience has given Harris & Harris valuable insight into the requirements and collection complexities of government services, utility receivables, and healthcare services.
Harris & Harris maintains the requirements of state and local licenses nationwide. Our clients can rest assured that by partnering with Harris & Harris, they are not only making a wise choice, but they are making a safe choice.
Offices: 111 West Jackson Boulevard, Suite 400, Chicago, Illinois 60604, US
Contingency CollectionsExtended Business OfficeBad Debt RecoveryNationwide LitigationAsset IdentificationRevenue Cycle ConsultingCustomer CareFirst Party CollectionsThird Party CollectionsGovernment
How many Healthcare jobs are open in Chicago, IL right now?
There are currently 4,744 open healthcare positions in Chicago, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Chicago, IL?
Companies currently hiring include Northwestern Medicine, Ann & Robert H. Lurie Children's Hospital of Chicago, UChicago Medicine Ingalls Memorial, Cook County Government, American Addiction Centers, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Chicago, IL?
Yes — 899 of the 4744 open healthcare positions offer remote or hybrid work (350 remote, 549 hybrid).
How do I apply for Healthcare jobs in Chicago, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.