Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Bost…
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$18/hr–$25/hr
Full-time
high school
Posted 7d ago
~40 hrs/week
Responsibilities
The Patient Access Representative acts as a liaison for patients, ensuring a welcoming experience while accurately collecting and entering demographic and insurance information. They are also responsible for coordinating efficient patient flow within the clinical department and documenting data in the electronic medical record.
Requirements
Candidates must have a high school diploma or GED and at least one year of customer service or administrative experience. Proficiency in Microsoft Office, strong communication skills, and bilingual fluency in Spanish and English are required.
Full job description
Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.
Time Type:
Full time
Department:
Registration
All Locations:
20 Maverick Square – Cradock Building
Position Summary:
As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner wile capturing accurate information in order to provide a superior customer experience. The Patient Access Representative will be expected to accurately collect, verify and data enter demographic and insurance information in our electronic medical record according to Registration department guidelines.
Essential Duties and Responsibilities:
Accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information.
Coordinate the efficient patient flow within the Clinical Department.
Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
HS Diploma/GED.
Minimum of 1 year customer service and/or administrative experience.
Excellent written and verbal communication, judgement, and problem solving skills.
Bilingual fluency Spanish/English required.
Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Proficient in Microsoft Office Suite.
Compensation: starting at $18/hr up to $25/hr based on relevant experience
EEO & Accommodation Statement:
NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail toHRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request
Federal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
E-Verify Program Participation Statement:
NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.
Related keywords
Patient AccessCustomer ServiceData EntryInsurance VerificationElectronic Medical RecordEpicBilingualSpanishMedical TerminologyMicrosoft Office SuiteRegistrationHealthcareAdministrativePatient FlowCommunity Health
East Boston Neighborhood Health Center has become NeighborHealth — and we have a new LinkedIn page! Please follow us @neighborhealthofficial to stay up to date on our news and information.
We may have a new name, but we are still the largest community-based primary care health system in Massachusetts, committed to Accessible, Compassionate, High-Quality healthcare.
NeighborHealth – Community. Wellness. Together.
Offices: 20 Maverick Square, East Boston, MA 02128, US · 10 Gove Street, East Boston, MA 02128, US
How many Healthcare jobs are open in Boston, MA right now?
There are currently 4,574 open healthcare positions in Boston, MA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Boston, MA?
Companies currently hiring include Mass General Brigham, BOSTON MEDICAL CENTER, BOSTON, Anna Jaques Hospital, Vertex Inc., CVS Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Boston, MA?
Yes — 1352 of the 4574 open healthcare positions offer remote or hybrid work (328 remote, 1024 hybrid).
How do I apply for Healthcare jobs in Boston, MA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.