Field Application Specialist - New York, NY or Boston, MA
Boston, Massachusetts, United States · Remote OK
Mid level$3.8B raised
Sartorius has a position for a Field Application Specialist, candidates for this remote based position will provide high-level, in-depth technical support and expertise to customers using Sartorius BioAnalytics products …
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Field Application Specialist - New York, NY or Boston, MA
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Full-time
bachelor degree, postgraduate degree
Paid vacation, Sick time, Corporate holidays, Community service day, Flexible work schedules, Medical plans
Posted 7d ago
~40 hrs/week
Remote in Boston, Massachusetts, United States, New York, New York, United States
Responsibilities
Provide high-level technical support and expertise for Sartorius BioAnalytics products while assisting sales colleagues with presentations and demonstrations. Conduct on-site and remote training for customers to ensure successful implementation and expansion of Sartorius technology.
Requirements
Requires a Bachelor's degree in Life Science or a related field and at least 2 years of field experience in a technical support or lab-based customer role. Candidates must possess extensive knowledge of cell biology, microscopy, and image analysis techniques.
Full job description
Sartorius has a position for a Field Application Specialist, candidates for this remote based position will provide high-level, in-depth technical support and expertise to customers using Sartorius BioAnalytics products (specifically the Incucyte live-cell analysis systems) and pre-sales support to sales colleagues throughout the sales process. This includes on-site pre-sale presentations, product demonstrations, and customer training.
The idea candidate will be located in New York, NY or Boston, MA.
What you will accomplish together with us:
Work with sales colleagues to drive sales and use of Sartorius Incucyte instruments, reagents, consumables, and software modules.
Identify customer needs and/or problems, be knowledgeable in all related products, and introduce solutions to needs/problems where appropriate.
Perform product demonstrations by establishing a detailed experimental plan and setting appropriate and reasonable expectations. Identify necessary reagents and guide customers through experimental optimization and execution. Help with assay set-up and train relevant lab personnel.
Work with established and new customers: Conduct on-site training and remote support sessions of the Incucyte instrumentation and software. Support ongoing assays and stay engaged with users to drive expansion into new application areas using Sartorius technology.
Collect customer feedback to drive new product development.
You will be expected to maintain diligent records of customer interactions and training in the CRM database.
Perform other related duties as required.
Expect up to 15% overnight travel on business days.
What will convince us:
Bachelor's degree in Life Science Biology or related field.
2+ years of field experience in a similar application scientist/technical support role OR combination of lab experience with customer support roles (e.g., work in core lab facilities).
2+ years of experience training lab personnel in using instruments and software.
Extensive experience in cell biology, cell culture, microscopy techniques and image analysis.
Valid Driver’s License with a good driving record.
We Value:
Master's degree or PhD.
Troubleshoot, problem-solve, and resourcefully improvise when confronted with complex scenarios.
Demonstrated aptitude for the selling process and are a team player. Must be results and success-oriented with proven ability to organize, develop, and follow through on tasks and plans.
A standout colleague with attention to detail and the ability to organize and independently prioritize numerous responsibilities.
Excellent verbal and written communication skills.
Identification with our core values: Sustainability, Openness, Enjoyment
What We Offer
As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits: Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network” Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs. Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match) Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.
Please view equal employment opportunity posters provided by OFCCP here.
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers
A Trusted Partner of Life Sciences Research and Biopharmaceutical Manufacturing | #SimplifyingProgress
Industry
Biotechnology Research
Company size
10,001+ employees
Founded
1870
Headquarters
Göttingen, Lower Saxony
LinkedIn followers
266,965
Total funding
$3.8B
Sartorius is a leading international partner of biopharma research and manufacturing.
We help our customers simplify progress from drug discovery to manufacturing so that more people can have access to better medicine. And simplifying progress starts with our employees who move things forward by realizing ambitious ideas and growing alongside with the company.
Our product portfolio covers two customer groups: With innovative laboratory instruments and consumables, Sartorius focuses on laboratories performing research and quality control at pharmaceutical and biopharmaceutical companies as well as academic research institutes.
Our broad bioprocess product portfolio focusing on single-use solutions, helps customers manufacture biotech medications, vaccines, and cell and gene therapies safely, rapidly, and economically.
Based in Göttingen, Germany, Sartorius also has a strong global reach with more than 60 production and sales sites worldwide. We regularly expand our portfolio through the acquisition of complementary technologies.
In 2025, Sartorius generated sales revenue of around 3.5 billion euros. Currently, more than 14,000 employees from 110+ nations are working for customers around the globe.
Join our team, partner or collaborate with us.
Offices: Otto-Brenner Straße 20, Göttingen, Lower Saxony 37079, DE · 1 Technology Terrace, Acre Road, Todd Campus, West of Scotland Science Park, G20 0XA Glasgow, GB · No. 33 Yu’An Road, Airport Economic Zone, Shunyi District, Westside of the 2nd Floor, Beijing, 101300, CN · 565 Johnson Ave, Bohemia, New York 11716, US · 300, Avenue de la Fleuride, Zone Industrielle les Paluds, Aubagne, Provence-Alpes-Côte d'Azur 13781, FR
Real TimeHealth CareConsultingBiotechnologyLife ScienceAnalyticsManufacturingPharmaceutical
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