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$17/hr–$20/hr
Full-time
high school
Posted 3d ago
~40 hrs/week
Responsibilities
The Customer Service Representative acts as the primary point of contact for members, providing support and resolving inquiries regarding insurance products. They are responsible for documenting interactions, collaborating with internal teams, and proactively identifying member needs.
Requirements
Candidates must have a high school diploma or equivalent and at least 3 years of professional customer service experience, preferably in the insurance industry. Strong communication, critical thinking, and problem-solving skills are essential for success in this role.
Full job description
About The Role
Realm Health is seeking a dedicated, customer-focused Customer Service Representative to join our Member Services team in our Dallas, TX office. In this role, you will act as the first point of contact for our valued members, providing exceptional support and solutions to ensure their satisfaction. This full-time, hourly position requires a proactive, empathetic individual with strong critical-thinking skills who thrives in a fast-paced environment. If you are service-oriented, passionate about helping others, and have expertise in customer service and insurance, this role is a perfect fit for you.
What You'll Do
Serve as the primary point of contact for member inquiries, providing accurate, timely information.
Resolve member concerns and issues with empathy and critical thinking to ensure a positive experience.
Communicate effectively with members to address questions related to their insurance products and services.
Collaborate with internal teams to escalate and resolve complex member issues as needed.
Document member interactions and maintain records in compliance with company policies.
Maintain up-to-date knowledge of company policies, procedures, and offerings to provide expert assistance.
Identify member needs and proactively recommend solutions or additional services to align with their requirements.
Other duties as needed.
Qualifications
High school diploma or equivalent required
Minimum of 3 years of professional experience in customer service, preferably within the insurance industry.
Proficiency in navigating customer service tools and systems to manage inquiries and issues effectively.
Exceptional empathy and a service-oriented mindset to create outstanding customer experiences.
Strong critical thinking and problem-solving skills to address and resolve customer concerns efficiently.
Excellent verbal and written communication skills in English.
Ability to work collaboratively as part of a team in a fast-paced work environment.
High attention to detail and organizational skills to manage multiple tasks effectively.
Related keywords
Customer ServiceMember ServicesInsuranceCritical ThinkingProblem SolvingCommunicationEmpathyDocumentationAttention To DetailOrganizational SkillsTeamworkFast-paced EnvironmentMember Support
Healthcare Solutions for America's Small Businesses.
Industry
Insurance
Company size
201-500 employees
Founded
2020
Headquarters
Dallas, Texas
LinkedIn followers
431
Realm Health is a specialized insurance marketing company that offers its portfolio of affordable insurance solutions to America’s small businesses. Aligning itself with national insurance carriers and vendors, Realm Health offers unique, innovative and cost saving solutions geared specifically for target markets. With the healthcare crisis in full swing, we are creating cost saving healthcare solutions and discount services that people need now.
Offices: 4201 Spring Valley Rd, Suite 1500, Dallas, Texas 75244, US
Based on 3710 listings with disclosed salaries, most healthcare jobs in Texas pay between $65k–$167k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Texas right now?
There are currently 39,950 open healthcare positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Texas?
Companies currently hiring include CVS Health, UTMB School of Health Professions, Aiken Regional Medical Centers, University of Texas Southwestern Medical Center, Tenet Healthcare, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Texas?
Yes — 3221 of the 39950 open healthcare positions offer remote or hybrid work (1298 remote, 1923 hybrid).
How do I apply for Healthcare jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.