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Full-time
bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, 401(k) With Company Match, Paid Time Off, Paid Holidays
Posted 32d ago
~40 hrs/week
Responsibilities
Lead and develop the Client Services Team while acting as a liaison between laboratory management and operations. Drive business growth through client consultations, site visits, and the analysis of sales and test volume trends.
Requirements
Requires 1-2 years of experience in client or customer service, preferably within a laboratory or medical billing environment. A bachelor's degree is preferred, along with a valid driver's license and strong communication skills.
Full job description
Job Functions, Duties, Responsibilities and Position Qualifications:
Multi-tasking is your middle name. You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.
Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours?
This opportunity is:
Location: Memphis, TN 38134
Days: Monday - Friday
Hours: 8am-5pm
Full-time: Benefit Eligible
In this role, you will:
Manage/Lead the Client Services Team through field visits, site visits, problem solving, and acting as a liaison to laboratory management and operations.
Train Client Service Representatives in accepted client service processes to maintain customer satisfaction and grow sales.
Manage customer relationship functions through reports and evaluation.
Generate additional business for the company through site visits and consultation with clients to increase market share of existing products and services.
Be an effective communicator, value teamwork and being part of a team.
Have a track record of accountability and be results oriented.
Strong listening and interpersonal skills with the ability to build rapport.
Work closely with the Sales Team to provide timely, professional and courteous service to all AEL customers.
Analyze data and interpret sales and test volume trends.
Provide consistent touchpoints with the Client Services Team to include phone, email, meetings and one-on-one field visits.
Ensure the Client Services Team provides timely and accurate sales forecasts, activity, account updates, and reports via CRM system.
Observe competitor activities, gather and interpret product and market intelligence.
Interface with Regional Directors and Operations Managers to solve customer issues and develop plans and strategies for customer success.
Participate in workgroups with various internal departments for efficiency gains and problem/payer resolution.
Provide leadership and development to Client Service Representatives.
Facilitate development of team building, foster trust and respect, manage conflict resolution and maintain positive morale.
Other duties as assigned.
All you need is:
BS/BA degree or equivalent preferred. Strong background with related work experience will be considered.
Minimum of 1-2 years in client services/customer service;
Laboratory or medical billing preferred.
Must demonstrate an ability to work as part of team with good problem resolution skills and flexibility.
The ability to communicate effectively, orally and written.
Time management, analytical thinking, and computer skills are a must.
Candidates must have a valid driver’s license and must be able to meet insurance company requirements.
We’ll give you:
Appreciation for your work
A feeling of satisfaction that you’ve helped people
Opportunity to grow in your profession
Free lab services for you and your dependents
Work-life balance, including Paid Time Off and Paid Holidays
Competitive benefits including medical, dental, and vision insurance
Help saving for retirement, with a 401(k) plus a company match
A sense of belonging – we’re a community!
Scheduled Weekly Hours:
40
Work Shift:
Job Category:
Sales
Company:
American Esoteric Labs
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostics companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 120 million patients each year. Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and professional pathology groups throughout the USA with nine operating divisions and nearly eight thousand US-based employees. Sonic Healthcare USA utilizes a federated business model that emphasizes medical leadership and community-based laboratory testing and professional pathology services to provide outstanding quality and service to the doctors and patients that they serve. For more information, visit the Sonic Healthcare website at www.sonichealthcareusa.com.
Offices: 2626 Cole Ave, Suite 900, Dallas, Texas 75204, US · 1701 Century Center Cove, Memphis, TN 38134, US · 760 Westchester Ave, Rye Brook, New York 10573, US · 99-193 Aiea Heights Dr, Aiea, Hawaii 96701, US · 9200 Wall St, Austin, Texas 78754, US
Based on 1131 listings with disclosed salaries, most healthcare jobs in Tennessee pay between $63k–$154k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Tennessee right now?
There are currently 12,750 open healthcare positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Tennessee?
Companies currently hiring include Ascension, Covenant Health, Vanderbilt University Medical Center, Erlanger, Baptist Memorial Health Care, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Tennessee?
Yes — 1261 of the 12750 open healthcare positions offer remote or hybrid work (688 remote, 573 hybrid).
How do I apply for Healthcare jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.