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Full-time
high school
Paid time off, Paid holidays, Overtime pay, Bonus opportunities, Incentive opportunities, Car reimbursement
Posted 9d ago
Apply by Jul 28
~40 hrs/week
Responsibilities
The Customer Service Representative manages patient intake, verifies insurance coverage, and coordinates the setup of durable medical equipment. They also provide technical support and maintain accurate documentation in compliance with company and industry standards.
Requirements
Candidates must have a high school diploma or GED equivalent. One year of related experience in home healthcare, medical billing, or patient intake is preferred.
Full job description
About Rotech
Join a Leader in Home Healthcare
At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Explore more about our mission and services at Rotech.com.
Overview and Responsibilities
Customer Service Representative – Home Healthcare Intake & Insurance Verification
Job Summary
Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification—and thrive in a fast-paced, patient-centered environment—this role offers the opportunity to make a meaningful impact every day. You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.
Essential Job Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
Ability to work cooperatively with others.
Assist with office operations including supply monitoring, deposits, and batch reporting.
Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
Coordinate documentation and service setup for respiratory products and medical equipment.
Deal politely with patients and referral sources.
Maintain organized records and referral logs in compliance with JCAHO and company standards.
May be required to cover on call, drive a company vehicle and make deliveries to patient's homes.
Predictable and regular attendance (arrive to work on time).
Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
Provide technical assistance and support for walk-in and retail equipment requests.
Performs other duties as assigned.
Why Join Rotech?
Be part of a mission-driven team improving lives through home-based care.
Work in a supportive environment with opportunities for growth and advancement.
Competitive compensation, benefits, and employee recognition programs.
Ready to help patients get the care they need at home? Apply today and join a team that puts people first.
Qualifications
Employment is contingent on
Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
Drug screen (when applicable for the position)
Compliance with healthcare facility credentialing process (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
Required Education and/or Experience
High school diploma or GED equivalent, required
Preferred Education and/or Experience
One year of related work experience, preferred
Experience in home healthcare, medical billing, or patient intake (preferred).
Familiarity with insurance verification and reimbursement practices.
Knowledge of medical terminology and durable medical equipment is a plus.
Skills and Competencies
Ability to interpret and respond to various forms of communication (verbal, written, visual)
Capable of working independently and collaboratively within a team
Demonstrated problem-solving, time management, and organizational skills
Excellent verbal and written communication skills in English
Maintain confidentiality and handle sensitive information with discretion
Strong attention to detail and ability to multi-task effectively
Ability to lift and carry office and patient equipment (minimum 35 lbs)
May be required to drive a company vehicle, make home deliveries, and participate in on-call rotations
Must be able to sit, stand, walk, talk, and listen for extended periods
Regular contact with patients and equipment may involve exposure to contagious pathogens
Requires close vision for reading small print on screens and paperwork
Rotech Information
Benefits
Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations
Make the right move—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, Sign into your account.
All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.
Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
Related keywords
Home healthcareDurable medical equipmentInsurance verificationMedical billingPatient intakeRespiratory servicesMedicareMedicaidJCAHOCMNSOPCustomer serviceData entryTechnical supportMicrosoft OfficeInventory management
We provide quality home respiratory & medical equipment, helping patients lead a more comfortable and productive life.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Headquarters
Orlando, Florida
LinkedIn followers
22,691
Total funding
$7M
Rotech is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetes self-management solutions, and home medical equipment. We help patients lead a more comfortable and productive life by empowering them to manage their health and treatment at home.
Our team is composed of talented, innovative, and experienced professionals -- respiratory clinicians, customer service representatives, Medicare and insurance experts, patient service technicians, and many more. They dedicate themselves to providing clinical excellence and exceptional, industry-
leading service to our patients and customers. We consistently deliver on our mission to “Get it Right the First Time.”
Rotech is a nationwide provider of respiratory and home medical products with nearly 40 years of experience. Our home health care products and services include:
- Non-Invasive and Invasive Ventilators
- Home Oxygen Therapy
- Sleep Apnea Therapy (CPAP/BiPAP) and Supplies
- Comprehensive Wound Care Solutions
- Diabetic Supplies
- Airway Clearance Therapy
- CarePlus+ Overnight Oximetry
- Nebulizers
- Home Medical Equipment
Rotech only conducts video interviews through official company platforms and will not ask you to interview on Google Hangouts, Facebook Messenger, or Viber. We never require employees to pay training or application fees, pay for supplies, or withdraw money from personal accounts to perform official company financial transactions.
If you have questions about suspicious activity, please contact us via email at [email protected].
Offices: 6251 Chancellor Dr, Suite 119, Orlando, Florida 32809, US
RespiratoryDMESleep DisordersCPAPBiPAPmedical equipmenthome medical equipmentSleep ApneaVeterans AffairsScreening & Diagnostic Coordination
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