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Jobs at RIVERBANK VETERINARY CLINIC (Now Hiring) — 1 open

RIVERBANK VETERINARY CLINIC

Veterinary Receptionist

Kinston, North Carolina, United States · On-site

$13/hr–$15/hr

Entry level

Veterinary Receptionist Riverbank Animal Hospital is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adja…

Skills: Customer Service, Multi-line Phone Systems, Appointment Scheduling, Data Entry, Payment Processing

Veterinary Receptionist

RIVERBANK VETERINARY CLINIC

Kinston, North Carolina, United States • On-site

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Entry level

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  • $13/hr–$15/hr
  • Full-time
  • Medical Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401(k) Plan, Structured Onboarding
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

Manage the front desk by greeting clients, handling multi-line phones, and processing payments and appointments. Coordinate effectively with clinical staff to ensure efficient daily operations and provide compassionate support to distressed pet owners.

Requirements

Requires at least one year of receptionist or customer service experience in a medical, dental, or high-volume service environment. Candidates must be proficient in Microsoft Office and demonstrate a genuine affinity for animals.

Full job description

Veterinary Receptionist 

Riverbank Animal Hospital is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments. 

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided. 

What to Expect 

As you join our mission, expect to be supported in your work and home life with: 

  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Paid time off and a 401(k) plan for full-time employees
  • Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
  • Professional development opportunities
  • [Additional differentiating benefit] 

Salary: $13.00-$15.00 dependent on experience and skills 

Schedule: Monday, Tuesday, Thursday, and Friday 8AM-7PM

Responsibilities 

  • Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
  • Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
  • Perform client check-out, including payment processing, posting charges, and scheduling future appointments
  • Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
  • Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
  • Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
  • Maintain a clean, organized, and welcoming reception and waiting area 

Qualifications 

  • Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
  • Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
  • Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
  • Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
  • Proficient in Microsoft Office; comfortable learning new software and workflows
  • Reliable, punctual, and professional; ability to work independently and as part of a team
  • Genuine affinity for animals and comfort working in a clinical setting 

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset. 

About Riverbank Animal Hospital

Located in Kinston, North Carolina, Riverbank Animal Hospital is a full-service veterinary clinic dedicated to providing exceptional care for pets in the community. Led by Dr. Julie Garren, our team offers a comprehensive range of medical, surgical, and dental services for small animals, including cats and dogs. We operate primarily by appointment to ensure personalized attention for each patient, while also accommodating limited daily walk-ins and emergencies. Our surgical offerings encompass routine procedures such as spaying and neutering, as well as soft-tissue and orthopedic surgeries. Beyond medical care, we provide boarding services, collaborating closely with local shelters to support the well-being of all animals. At Riverbank Animal Hospital, we treat your pets like the valued family members they are.

 

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Related keywords

Veterinary ReceptionistPIMSCornerstoneAvimarkImproMedeVetPracticeezyVetMedical TerminologyClient RelationsAnimal CareHealthcare AdministrationFront Desk OperationsKinston, North Carolina

About RIVERBANK VETERINARY CLINIC

LinkedIn
Industry
Veterinary
Company size
2-10 employees
Headquarters
Johns Island, South Carolina
LinkedIn followers
8

Offices: 2814 Maybank Hwy, Johns Island, South Carolina 29455, US

View all jobs at RIVERBANK VETERINARY CLINIC

About RIVERBANK VETERINARY CLINIC

LinkedIn
Industry
Veterinary
Company size
2-10 employees
Headquarters
Johns Island, South Carolina
LinkedIn followers
8

Offices: 2814 Maybank Hwy, Johns Island, South Carolina 29455, US

View all jobs at RIVERBANK VETERINARY CLINIC

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