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Full-time
high school, associate degree
Posted 8d ago
~40 hrs/week
Responsibilities
The Appointment Coordinator is responsible for scheduling patient appointments based on referrals and managing patient needs within the Duke University Health System. They also provide administrative support, including front desk coverage and coordinating with various departments to ensure efficient patient access.
Requirements
A high school diploma or equivalent is required, with a preference for college or post-secondary education. Candidates must have at least one year of healthcare-related experience and possess strong communication, data entry, and organizational skills.
Full job description
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.
JOB LOCATION
Duke Perinatal Clinic of Cary - 600 New Waverly Pl
Duke Perinatal Clinic of Durham - 2608 Erwin Road
JOB SUMMARY
We are seeking an Appointment Coordinator to be an integral member of the healthcare team and provide direct and indirect care to patients at the Duke Perinatal Clinic of Durham Cary Perinatal Consultants. The schedule for this position is generally working five 8-hour shifts/week.
JOB DUTIES AND RESPONSIBILITIES
Schedule appointment from the referral using scheduling guidelines and questionnaires in order to determine the appropriate provider, location, and visit type. Utilize the following to accurately perform patient care and scheduling procedures:
Actively identify, listen, and understand the needs of each patient. Ask thoughtful questions to determine the appropriate resources or actions to be taken.
Professionally communicate both verbally and in writing with patients, providers, internal specialty departments, and clinics in the surrounding community.
Provide accurate information to patients regarding various services, providers, and locations available within the Duke University Health System and the surrounding community.
Utilize different decision trees to schedule patients within the Duke University Health System.
Utilize referral standard work documents and resources and performs work within established standards at all times.
Identify patients using 2 identifiers in accordance with compliance guidelines.
Maintain knowledge and resources to schedule patients outside of Duke as appropriate.
Identify and document special needs; schedule interpreters as needed.
Provide patient with appropriate directions and pre-visit appointment information.
Make judgements guided by standard work on how to prioritize patients and complete tasks.
Ability to answer questions from patients and ordering providers on where to send referrals for quickest access, closest geographic location, as well as specific insurance requirements.
Use all available resources to contact the patient, including phone numbers and MyChart, while following compliance guidelines.
Review assigned work queues and prioritize by emergency, urgent, and routine referrals ensuring all referrals are worked within 48 hours.
Monitor voicemail of assigned clinic(s).
Maintain liaison with other offices and departments to coordinate referrals, foster collaboration, leverage resources, and help to accomplish program objectives.
Provide referral and radiology support within the Perinatal practices as assigned for PTO coverage.
Assist in scheduling for a complex clinic utilizing scheduling matrix.
Provide front desk coverage to the Perinatal clinics as needed.
Contribute to program effectiveness by communicating trends and recommending modifications to current workflows.
Proactively communicate issues to Service Access Manager as it relates to access and decision trees.
Perform other related duties incidental to the work described herein.
JOB ELIGIBILITY REQUIREMENTS
A high school diploma or equivalency, is required. College or completion of post-secondary education is strongly preferred.
Minimum of 1 year of health care related experience. An associate degree or higher may substitute for the experience requirement.
Accurate typing and data entry skills.
Excellent customer service and communication skills.
Knowledge of HIPAA requirements regarding patient confidentiality.
Organized and motivated by a fast-paced environment.
Able to manage multiple tasks/projects simultaneously.
Proficient in review and assess needs quickly.
Strong with the use of computer software tools and data files.
Comfortable with continuous change, is self-directed, and can take initiative.
Patient-centered and compassionate.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
We put the person who needs our care at the center of everything we do.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1925
Headquarters
Durham, North Carolina
LinkedIn followers
24,200
Duke University Hospital (DUH) is consistently rated as one of the best hospitals in the United States and is known around the world for its outstanding care and groundbreaking research.
Driven to bring extraordinary discoveries to fruition, deliver cutting edge clinical services to patients, and apply care and compassion to all stages of care, we maintain an unwavering focus on making the individuals and communities we serve healthier.
Today, DUH is the flagship of the Duke University Health System and a full-service, 957-bed, tertiary and quaternary academic medical center. Ranked nationally in 10 adult specialties by U.S. News and World Report for 2019-2020 and ranked first in North Carolina and first in the Raleigh-Durham area, care is delivered with inspiring passion and a deep commitment to put the person who needs our care at the center of everything we do.
Offices: 2301 Erwin Rd, Durham, North Carolina 27705, US
How much do Healthcare jobs in North Carolina pay?
Based on 2252 listings with disclosed salaries, most healthcare jobs in North Carolina pay between $59k–$162k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in North Carolina right now?
There are currently 17,557 open healthcare positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in North Carolina?
Companies currently hiring include American Addiction Centers, Duke Health Technology Solutions, CVS Health, Duke University Hospital, PruittHealth, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in North Carolina?
Yes — 1796 of the 17557 open healthcare positions offer remote or hybrid work (660 remote, 1136 hybrid).
How do I apply for Healthcare jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.