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Mid level
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$24/hr
Full-time
high school, associate degree, bachelor degree
Posted 8d ago
~40 hrs/week
Responsibilities
Care Coordinators assess the needs of individuals with chronic conditions to develop and implement individualized care plans. They provide ongoing support by arranging medical and social services, tracking referrals, and responding to member crises.
Requirements
Candidates must hold a bachelor's degree in a relevant field such as social work, psychology, or nursing, or possess equivalent experience. A minimum of two years of experience in direct service or case management for chronically ill or vulnerable populations is required.
Full job description
PURPOSE:
The Jewish Board’s Community Care Management programs provide compassionate, high quality, evidence-based services to individuals and families in the communities we serve. Our staff use a culturally competent, person centered approach to help individuals and their families develop skills and resources to improve overall functioning, to instill hope, and to strengthen resiliency. Our programs work closely with community partners to address health disparities in our neighborhoods while also celebrating the strengths and resilience of our communities. Care Management is a service that helps adults with chronic illnesses get and use the medical, social and community services they need to stay healthy. Care Coordinators help members figure out and take the actions needed to get and stay healthy-making it to appointments, sticking to a medication schedule, and access benefits.
POSITION OVERVIEW:
Care Coordinators link adults and children with chronic behavioral health and medical conditions to the services they need to stay as healthy as possible and inspire the people they serve (members) to use those services to optimize their health outcomes. Working in a team setting and primarily in the field, Care Coordinators assess risk and needs, develop person centered care plans, provide care management services, track and arrange appointments, educate members and coordinate other aspects of members’ health and community services. As this is an evolving program, additional responsibilities will be added.
RESPONSIBILITIES include but are not limited to:
Integration of medical, specialized, and behavioral health services in addition to social support and/or educational support services
Periodic assessment of a member’s medical and behavioral health needs as well as compliance with recommended treatments
Collaborative development of an Individualized Care Plan (ICP) with the member, the member’s family and/or caregivers in addition to other service providers
Providing required care management services
Tracking all specialty medical, behavioral and support service referrals made for patient using Health Information Technology (HIT) provided.
Assuring that member has access to, engages in and retains needed services as defined in the member’s ICP. Such services may include: Acute Medical Care; Primary Medical Care; Preventative medical care services (including metabolic screening); Home Health Care; Chemical Dependency Services; Behavioral Health Services; Community social support services; Housing; State and federal entitlements; Educational services; Involvement with child welfare, juvenile justice or criminal justice institutions.
Providing outreach services to members for increased access to the above services
Responding to members’ information and referral questions.
Reassessing the need for ongoing care coordination services
Completing all required documentation
Sharing knowledge and experience with other team members to support the team’s overall service provision efforts
Carrying an agency-provided cell phone
Responding to member crises during (and occasionally outside of) regular business hours
Other duties as assigned
CORE COMPETENCIES for the position include:
Positive attitude and a growth mindset
Ability to engage with clients and peers and provide culturally competent services
Strong verbal and written communication skills
Attention to detail
Ability to work independently, as well as within a team
Ability to partner with clients to conduct assessments and create care plans
Strong time management and organizational skills
Integrity and transparency
Ability to exercise strong professional judgment
EDUCATIONAL/TRAINING REQUIRED:
A bachelor's degree with a major or concentration (minimum of 24 credits) in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing. OR A NYS teacher's certification for which a bachelor's degree is required; OR NYS licensure and registration as a Registered Nurse and a bachelor's degree PLUS Two years of experience in providing direct services, or a substantial number of case management services, to mentally disabled or chronically ill or homeless individuals, or children which complex social or healthcare needs.
OR
A Bachelor’s Degree, Associates Degree or High School Diploma/GED in another discipline PLUS five years’ experience working with an applicable population.
Specific experience with the target population may be required to work with Children, Health Home Plus or Adult Home Plus members.
EXPERIENCE REQUIRED/LANGUAGE PREFERENCE:
Experience working in interdisciplinary teams; experience providing care management or care coordination in a medical or behavioral health environment; experience working with the chronically ill.
Fluency in a second language such as Spanish, Russian, or Creole
COMPUTER SKILLS REQUIRED:
Use of an Electronic Health Record (EHR)
Use of Outlook and related Microsoft Office Applications
VISUAL AND MANUAL DEXIERITY:
The candidate should be able to read paper and electronic documents and perform significant data entry into various computer programs
Manual dexterity and hand-eye coordination to conduct significant data entry and record keeping required.
WORK ENVIRONMENT/PHYSICAL EFFORT
The work environment varies from office-based interaction with co-workers and members (20-40% of the time) to serving members in their homes and in other community settings (e.g. hospitals, clinics, benefit offices) 60%-80% of the time. While the offices of the Jewish Board are accessible in accordance with the ADA, the sites to which staff may need to travel may or may not be.
To perform the essential functions of this job the candidate must be able to travel within New York City carrying equipment such as a notebook, forms, laptop, mobile hotspot and cell phone weighing up to approximately 10 pounds.
To perform the essential functions of this job, the candidate is routinely required to sit (60% of the time) and stand (20% of the time), and travel to and from appointments using varied public and private transportation options (20% of the time).
Risks/hazards associated with the position are those which may be encountered travelling around New York City.
We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.
Related keywords
Care CoordinatorSocial ServicesBehavioral HealthChronic IllnessCase ManagementIndividualized Care PlanElectronic Health RecordCommunity OutreachMedical ServicesSocial SupportRisk AssessmentHealth DisparitiesPatient AdvocacyCrisis ResponseInterdisciplinary TeamDocumentation
About Jewish Board of Family and Children's Services
We strive to help New Yorkers of all backgrounds realize their potential and live as independently as possible.
Industry
Mental Health Care
Company size
1,001-5,000 employees
Founded
1874
Headquarters
New York, NY
LinkedIn followers
14,486
For 150 years, The Jewish Board of Family and Children’s Services has been empowering New Yorkers through innovative, high-quality mental health, housing, and social services. With compassion and expertise guiding our work, we serve over 45,000 people of all ages and backgrounds across the five boroughs of New York City.
Offices: 463 7th Ave, 18th Floor, New York, NY 10018, US
counselingchildren's mental healthfamily supportsupportive housingdomestic violence servicesadult recovery supportsJewish community servicesand intellectual and developmental disability servicesHealth CareMental Health
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