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$17/hr–$28/hr
Part-time, Per diem
high school
Posted 24d ago
~40 hrs/week
Responsibilities
The Front Desk Associate manages patient registration, scheduling, and administrative tasks to ensure a first-class experience for families. They are responsible for greeting patients, handling insurance information, and maintaining HIPAA compliance while coordinating patient flow.
Requirements
Candidates must have a high school diploma or GED and proficiency in Microsoft Office Suite. Prior experience in healthcare, hospitality, or customer service is preferred, along with strong communication and organizational skills.
Full job description
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Summary
The Front Desk Associate role is an opportunity for the right candidate to apply his or her professional and personal skills by engaging with families to provide a welcoming, First-class Experience. In addition to being organized and able to multi-task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM.
Description
To perform this job successfully and provide our families with a First-class Experience that is Efficient and Accurate, an individual must be able to carry out each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Greets families professionally both in person and on the phone.
Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed
Accesses empathy and active listening in difficult interpersonal situations
Supports patient care quality initiatives as directed
Coordinates escalations and urgent issues to ensure timely and complete resolutions
Collaborates and communicates with site leadership to facilitate management of complex patient issues
Employs PM Pediatric Care’s Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit
Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process
Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology
Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance
#LI-KJ1
Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage
Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines
Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling
Executes other duties as assigned
Qualifications
Team player that can function independently in a fast-paced environment
Intermediate skills with Microsoft Office Suite.
Ability to work flexible work schedules based on office needs. At times, it may require travel to another site within reason
Excellent customer service and telephone skills
Strong verbal and written communication skills
Professional and friendly demeanor
Quality focused and detail oriented
Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change.
Outstanding time management, organizational, and critical thinking skills
Superior situational awareness and ability to successfully react to urgent situations
Prior experience in a healthcare environment and knowledge of medical insurance preferred
Socially perceptive and ability to relate to children and how they interact with their families
Comfortability with routinely shifting demands
Navigate multiple computer systems
Prior Front Desk, concierge, customer service or other hospitality experience preferred.
High school diploma or GED
Compensation:
$17 - $28/hour
The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications.
EEO Statement
PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.
Every child and family deserves accessible, compassionate care.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
2005
Headquarters
New Hyde Park, New York
LinkedIn followers
34,149
PM Pediatric Care is the nation's largest provider of pediatric urgent care for children and young adults age 0-26, with offices coast to coast, telemedicine, and now mental health services available.
Offices: 1 Hollow Ln, New Hyde Park, New York 11042, US
PediatricsUrgent CareEmergency Medicineand Mental HealthHospitalHealth CareChildrenWellnessPrimary and Urgent CareTherapeutics
Based on 2496 listings with disclosed salaries, most healthcare jobs in Maryland pay between $65k–$160k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Maryland right now?
There are currently 8,589 open healthcare positions in Maryland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Maryland?
Companies currently hiring include University of Maryland Medical System, CVS Health, Luminis Health, Mercy Medical Center, Baltimore, MD, Adventist HealthCare, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Maryland?
Yes — 1192 of the 8589 open healthcare positions offer remote or hybrid work (336 remote, 856 hybrid).
How do I apply for Healthcare jobs in Maryland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
