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Full-time
Medical insurance, Sick time, Vacation time, Retirement savings plans, Discounts and perks
Posted 3d ago
Apply by Aug 13
~40 hrs/week
Responsibilities
The Senior Collections Representative manages complex patient accounts and transactions while providing leadership, coaching, and support to the collections team. They act as a subject matter expert to resolve difficult billing issues and assist supervisors in assessing staff competencies.
Requirements
Candidates must have a minimum of 5 years of experience in collections within an outpatient or hospital setting. Advanced knowledge of revenue cycle processes and medical professional fee billing for various insurance carriers is required.
Full job description
Who We Are
UCI Health is one of California’s largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health — Orange, UCI Health — Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties.
As Orange County’s only academic health systems, UCI Health is home to the only National Cancer Institute-designated comprehensive cancer center based in the county, the region’s only American College of Surgeons-verified Level I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 Geriatric Emergency Department and a nationally recognized regional burn center verified by the American Burn Association. Powered by UC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County and southeast Los Angeles County through excellence in patient care, research and medical education.
Your Role on the Team
Position Summary:
The Sr./Lead Collections Representative is an advanced level in this series demonstrating competency in all duties typically performed by a Collections Representative. This position functions with limited supervision, independently managing and resolving more complex, higher level accounts and transactions in a timely manner, taking the appropriate billing, collections, or customer service actions to resolve an account. This position will also serve as a Lead and knowledgeable specialist, acting as a role model and valued resource and coach to other staff, assisting with more difficult accounts, troubleshooting, and providing advice, direction, and support to the team. May be assigned to a specialized area of PB Financial Services requiring advanced knowledge and will respond to questions from patients, physicians, payers and others to include attorneys regarding the status of accounts. Trains staff and assists supervisor in assessing staff competencies. Works on special projects and other assignments as needed.
What It Takes to be Successful
Required Qualifications:
Strong math skills to perform a variety of calculations related to patient accounting
Strong ability to analyze, think critically, and problem solve
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Must demonstrate customer service skills appropriate to the job
Minimum 5 years’ experience in collections in outpatient and hospital setting
Excellent written and verbal communication skills in English
Excellent understanding of capitation and commercial HMO
Demonstrated strong listening, collaboration, and team-orientation skills
Demonstrated ability to achieve monthly productivity standards
Demonstrated ability as a trusted resource to co-workers and staff on problematic and/or difficult accounts
Advanced knowledge of revenue cycle processes gained from previous related work experience in a healthcare setting
Advanced knowledge in medical professional fee billing to include Medi-Cal, Medicare, MSI, Champus, and commercial insurance carriers
Advanced ability to review and analyze patient account to effectively bill and/or collect revenue for professional medical services rendered
Ability to resolve routine and non-routine matters independently
Ability to maintain a work pace appropriate to the workload
Ability to establish and maintain effective working relationships across the Health System
Preferred Qualifications:
Prior experience as a lead
Knowledge of University and medical center organizations, policies, procedures and forms
Total Rewards
We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.
Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
Background Check and Live Scan
Employment Misconduct
Legal Right to Work in the United States
Vaccination Policies
Smoking and Tobacco Policy
Drug Free Environment
Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [email protected] or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.
Consideration for Work Authorization Sponsorship
Must be able to provide proof of work authorization
UCI Health is committed to providing the highest quality healthcare to Orange County and surrounding communities through its world-class physicians, surgeons and clinical staff.
UCI Health is the clinical enterprise of the University of California, Irvine. UC Irvine Medical Center, the main campus in Orange, California, features Orange County’s only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program, Level I trauma center and Level II pediatric trauma center. It is the primary teaching hospital for UCI School of Medicine.
Learn more about UCI Health: ucihealth.org
Job information: ucihealth.org/careers
Volunteer information: ucihealth.org/volunteer
Offices: 101 The City Dr S, Orange, California 92868, US · 101 The City Drive South, Orange, CA 92868, US · 1 Medical Plaza Drive, Irvine, CA 926997, US
CancerClinical TrialsNeurologyGeriatric MedicineCardiologyDigestive DiseaseWomen's HealthMaternityPrimary CareBariatric Surgery
Based on 11813 listings with disclosed salaries, most healthcare jobs in California pay between $84k–$230k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in California right now?
There are currently 48,348 open healthcare positions in California listed on Clera. New openings are added daily as companies post roles.
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Are there remote or hybrid Healthcare jobs in California?
Yes — 6561 of the 48348 open healthcare positions offer remote or hybrid work (2096 remote, 4465 hybrid).
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