Huntington Beach, California, United States · On-site
$23/hr–$25/hr
Description The Opportunity H-Wave is seeking a Facility and Rep Experience Representative to join our Customer Experience Team. This individual brings a strong foundation in customer service, ideally within the medical …
Skills: Customer Service, Phone Handling, Active Listening, Communication, Presentation Skills
Huntington Beach, California, United States • On-site
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Acts as the primary point of contact between sales representatives and the corporate office to ensure efficient patient account management. Responsibilities include reviewing authorization reports, conducting weekly rep calls, and facilitating the handling of new accounts.
Requires a High School Diploma or GED and a strong background in customer service, preferably in a medical or call center environment. Candidates must possess excellent communication skills and the ability to thrive in a fast-paced setting.
Description
H-Wave is seeking a Facility and Rep Experience Representative to join our Customer Experience Team. This individual brings a strong foundation in customer service, ideally within the medical field or a call center environment. The ideal candidate is proactive, forward-thinking, driven, and has a proven track record of delivering exceptional and memorable customer experiences. This position serves as the primary point of contact between H-Wave sales representatives within an assigned region and the corporate office. Additionally, this position helps ensure that patient accounts requiring attention are addressed in a timely and efficient manner. Facility and Rep Experience Representative plays a key role in ensuring each interaction is handled with professionalism, empathy, and efficiency.
The Company
H-Wave is the very best in drug-free pain relief and rehabilitation! Our team puts patient outcomes above all else, we treat customers and co-workers like family, and we’re passionate and “all-in” for what we get to do every day.
For over 40 years the H-Wave electronic stimulation device has been used to reduce medication usage, manage pain, and speed recovery from surgery or injury. We provide physicians in the worker's compensation, auto insurance, and personal injury markets with a more effective drug-free alternative; which helps their patients live a better life and improves the efficiency and success of physician offices with more satisfied patients.
When you join H-Wave, you become part of a tight-knit team dedicated to helping people live better lives while also supporting physicians in delivering top-tier care.
Requirements
Requirements
To improve the quality of life with drug free pain relief and functional restoration.
H-Wave is a multi-functional electrical stimulation device intended to speed recovery, restore function, and manage chronic, acute or post-operative pain. It is a non-invasive drug-free alternative treatment option without harmful side effects. This unique technology stands apart from other electrotherapy modalities such as TENS, which only masks pain while the device is on, and traditional muscle stimulators; which use harsh signals and fatiguing muscle contractions to re-educate muscle. Whereas H-Wave is a rehabilitative device that focuses on addressing the root cause of symptoms and providing lasting, cumulative benefits; which patients can feel long after the device is taken off.
Offices: 5702 Bolsa Ave., Huntington Beach, CA 92649, US
To improve the quality of life with drug free pain relief and functional restoration.
H-Wave is a multi-functional electrical stimulation device intended to speed recovery, restore function, and manage chronic, acute or post-operative pain. It is a non-invasive drug-free alternative treatment option without harmful side effects. This unique technology stands apart from other electrotherapy modalities such as TENS, which only masks pain while the device is on, and traditional muscle stimulators; which use harsh signals and fatiguing muscle contractions to re-educate muscle. Whereas H-Wave is a rehabilitative device that focuses on addressing the root cause of symptoms and providing lasting, cumulative benefits; which patients can feel long after the device is taken off.
Offices: 5702 Bolsa Ave., Huntington Beach, CA 92649, US
