Sydney, New South Wales, Australia · Hybrid
Company Description Fairness feels good Be a part of something meaningful At AFCA, we believe everyone deserves a fair chance at resolution. But not everyone comes to us with the same background, capacity, resilience or …
Skills: Customer Service, Culturally Responsive Support, First Nations Cultural Knowledge, Conflict Resolution, Active Listening
Sydney, New South Wales, Australia · Remote OK
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Sydney, New South Wales, Australia · Hybrid
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · Hybrid
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
$114k–$126k/yr
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
Amazon Web Services is seeking a dynamic and motivated Account Manager to join our Public Sector team in Sydney. This NSW Government team drives adoption of the AWS cloud and AI services worldwide, enabling customers of …
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
$114k–$126k/yr
Do you want your work to make a difference for NSW? Working to protect the state’s environment and heritage Project Officer, Clerk 7/8 Temporary to 30 June 2027 with possibility of ongoing Office location – Katoomba Sala…
Skills: Project Management, Landscape Construction, Recreational Infrastructure Development, Contract Administration, Stakeholder Management
Sydney, New South Wales, Australia · Hybrid
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Sydney, New South Wales, Australia · On-site
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Skills: Board Secretariat Operations, Governance Practices, Information Control, Relationship Management, Meeting Logistics
Sydney, New South Wales, Australia · On-site
Overview Please note that this position is contingent upon the successful award of a contract currently under bid. Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across…
Skills: Biopsychosocial Assessments, Behavioral Health Consultation, Case Management, Crisis Intervention, Suicide Prevention
Sydney, New South Wales, Australia · On-site
Venues NSW is a commerically focused agency of the NSW Government, encompassing the Sydney Cricket Ground and Allianz Stadium as well as major sporting and cultural stadiums and precincts in Sydney, Olympic Park, Parrama…
Skills: Capital Works Management, Infrastructure Project Delivery, Project Governance, Stakeholder Engagement, Contract Management
Sydney, New South Wales, Australia · Hybrid
Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressiv…
Skills: Legal Leadership, Commercial Law, Litigation, Dispute Resolution, Stakeholder Management
Sydney, New South Wales, Australia · On-site
Company Description NEXTDC (ASX: NXT) operates some of Australia’s most critical digital infrastructure. Our facilities are Certified Strategic under the Commonwealth Hosting Certification Framework, the highest tier of …
Skills: Physical Security Operations, Critical Infrastructure Protection, Government Engagement, Strategic Risk Management, Security Assurance
Sydney, New South Wales, Australia • Hybrid
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Act as the first point of contact for consumers and members, providing guidance on complaint resolution processes. Deliver culturally appropriate support specifically for First Nations people to ensure accessible and respectful experiences.
Requires demonstrated knowledge of First Nations cultures and experience in a fast-paced customer service environment. Must possess strong communication skills and the ability to manage complex interactions with empathy and professionalism.
At AFCA, we believe everyone deserves a fair chance at resolution. But not everyone comes to us with the same background, capacity, resilience or resources.
Our Equity of Access Program is transforming how we support people—making our service easier to navigate, more accessible, and more responsive. It empowers people to engage with us in the way that works for them, with support offered early so complaints can be resolved faster and more fairly.
Alongside this, our vision for reconciliation is an inclusive, equitable and culturally responsive financial services system. We recognise our unique opportunity to drive improvements that reflect the strength, wisdom and self-determination of Aboriginal and Torres Strait Islander peoples.
This identified role is part of both commitments. It brings together customer service excellence with culturally responsive support—helping ensure fairness is something everyone can access and feel.
The Customer Service team is the gateway to AFCA. As a Customer Service Officer, you’ll support all consumers and members by providing clear, accurate and thoughtful guidance across a wide range of enquiries and complaints.
You’ll be the first point of contact, building rapport, understanding each person’s situation, and helping them navigate AFCA’s processes with confidence and care.
This identified role also includes an added focus on supporting First Nations people when required. In these moments, you’ll provide culturally appropriate support, helping ensure experiences are accessible, respectful and responsive. Through this work, you’ll help strengthen trust and contribute to our commitment to Reconciliation and Equity of Access.
You’re motivated by helping others and guided by a strong sense of fairness. You bring a thoughtful, empathetic approach and communicate with clarity and respect, ensuring people feel heard and supported.
You have experience working in a fast-paced, structured customer service environment—with inbound contact centre experience valued but not essential—and are confident managing multiple tasks while staying organised and focused.
You demonstrate:
Most importantly, you’re passionate about contributing to meaningful change—helping create a more accessible, respectful and equitable experience for everyone who engages with AFCA.
To apply
This is an identified position for First Nations people.
This position requires demonstrated knowledge of First Nations cultures and issues, communities and protocols, and the ability to build strong, respectful relationships with First Nations stakeholders.
AFCA considers being a First Nations person is a genuine occupational qualification for this position in accordance with:
Be a part of a caring, purpose-led organisation where your voice and lived experience matter.
At AFCA, you can flourish, deepen your expertise, and help create a more accessible and equitable system for all.
AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.
We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.
The Australian Financial Complaints Authority (AFCA) is the one-stop-shop for consumers and small businesses with a complaint about banking, credit, insurance, superannuation, investments and advice. We provide fair, independent and effective solutions for financial disputes. Established in 2018, AFCA is Australia’s only ombudsman service for the financial services sector. We work with consumers, small businesses, industry, regulators and Government, to raise standards and reduce financial disputes through innovative solutions, education and communication. We deliver to the Australian community services that are easy to use, free for complainants, efficient, timely and impartial. AFCA’s diverse workforce is made up of more than 1600 team members from across Victoria and New South Wales, with expertise in dispute resolution, finance, insurance and superannuation. Our people are driven by our values to be fair and independent, transparent and accountable, honest and respectful and proactive and customer focused. We’re passionate about fairness and delivering a trusted and ethical service and excellent customer experience . Our culture and workplace reflects the diversity of those we serve. We share a vision to be a world class ombudsman service: raising standards and minimising disputes; meeting diverse community needs, and trusted by all. AFCA considers complaints that previously would have been handled by the Financial Ombudsman Service, the Credit Investments Ombudsman and the Superannuation Complaints Tribunal. Follow us for latest news, updates and to find out more about the work we do.
Offices: GPO Box 3, Melbourne, Victoria 3001, AU
There are currently 559 open government & public sector positions in Sydney, Australia listed on Clera. New openings are added daily as companies post roles.
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