Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be! Aventiv Technologies – Where your future awaits (youtube.com) Job Purpose: The Field Service Technician I is respon…
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$22/hr–$25/hr
Full-time
high school
Health Insurance, 401(k), Disability, Life Insurance, Paid Time Off, Voluntary Benefits
Posted 51d ago
~40 hrs/week
Responsibilities
The Field Service Technician I maintains, repairs, and resolves issues for company products and equipment across various facilities. This includes administering tablet programs, managing inventory, and providing technical support to customers and incarcerated individuals.
Requirements
Candidates must have a high school diploma or GED and the ability to work in difficult environments such as correctional facilities. Experience with Windows OS and Microsoft Office is required, while telecom and electronics repair experience is preferred.
Full job description
Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!
Job Purpose: The Field Service Technician I is responsible for traveling to various facilities to maintain, repair and resolve issues on all company products, features and equipment. This role can serve as an onsite, hybrid or roving technician providing both technical and administrative support to our customers. Provides support to our tablet customers by administering programs and ensuring tablets are fully utilized.
Essential Duties:
Primary representative between on-site facility personnel, Account Management & other company personnel.
Setting up and maintaining individual tablets for
Repairs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area.
Providing technical support and troubleshooting issues with tablets
Ensuring security measures are in place to prevent misuse of the
Assisting with software updates and installations on the tablets
Managing user accounts and access permissions on the tablets
Collaborating with other staff members to coordinate tablet usage
Training incarcerated individuals on how to use the tablets effectively and
Responsible for maintaining inventory and ensuring extra inventory or damaged inventory is returned for multiple sites.
Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
Troubleshoot situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution
Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services
Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required
Maintains inventory of equipment and tools
Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
Knowledge, Skills, and Abilities:
Ability to understand the customer’s service needs for various facilities and work to improve the operation of their facility regarding all company products such as: Offender Calling System, Video Visitation, Kiosk and/or Tablets.
Ability to work all tasks to completion with a high sense of urgency and the highest work
Must have the ability to quickly learn company products, features and
Demonstrated experience in determining alternatives to escalations deciding when assistance is needed in dealing with the various problems reported.
Timely responses to requests from management and customers via phone, e-mail and/or with
Adhere to Field Service Standards and all Company
Self-starting, able to self-train on communications-based product
Excellent ability at multi-tasking, setting priorities and tracking issues
Strong communications skills, written and verbal, for working with customers, dispatchers, technical support, specialists, other field technicians and management.
Ability to learn how to do minor repairs and troubleshooting on telephone and video visitation systems and pass skills test accordingly.
Minimum Qualifications:
High school diploma or GED
Demonstrated ability to work in difficult environments g. corrections
Experience working with Windows OS, and Microsoft
Preferred Qualifications:
Installation, repair and maintenance of telecom and networking
Prior experience using small hand tools to repair electronics
Previous experience working in law enforcement or correctional environment
Physical Requirements:
Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 45 pounds.
Salary and Benefits:
At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.
At Aventiv, we are reimagining corrections technology.
Aventiv builds innovative, cost-effective solutions that help correctional facilities operate more safely and efficiently—while creating meaningful connections for individuals impacted by the justice system.
With over 30 years of experience in corrections technology, we understand the complex challenges facilities face. Our catalog of over 80 high-tech solutions supports more than 1,800 corrections, public safety, and law enforcement agencies nationwide.
Our tools help streamline operations, promote calmer, more focused environments, and support the daily needs of facility staff. Through our family of brands Securus Technologies, Securus Monitoring and JPay, we provide secure, reliable communication systems that connect incarcerated individuals with family, education, and employment resources.
When individuals inside have access to tools that help them prepare for life after incarceration, they return to their communities with purpose—ready to contribute, support themselves, and break cycles of recidivism.
We believe employment is one of the most powerful tools for successful reentry. As a fair chance employer, we lead by example and actively seek strategic partnerships that create real pathways to employment for justice-impacted individuals.
Join us in reshaping the future of corrections. To learn more, visit www.aventiv.com
Offices: Plano, Texas 75007, US
Media and EntertainmentInformation TechnologySoftware
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