Job DetailsJob Location: 7704 NE 5th Avenue, Vancouver, WA - Vancouver, WA 98665Salary Range: $16.66 - $21.00 HourlyPURPOSE: The purpose of this position is to provide additional support to the management Team and allow …
Job DetailsJob Location: 7704 NE 5th Avenue, Vancouver, WA - Vancouver, WA 98665Salary Range: $16.66 - $21.00 HourlyPURPOSE: The purpose of this position is to provide additional support to the management Team and allow …
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shift supervisor - Store# 03375, MILL PLAIN TOWN CENTER
Vancouver, Washington, United States · On-site
$21/hr–$24/hr
Entry level$2.6B raised
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Skills: Leadership, Customer Service, Cash Handling, Task Delegation, Oral Communication
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Skills: Leadership, Customer Service, Cash Handling, Team Coordination, Oral Communication
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Skills: Leadership, Customer Service, Cash Handling, Task Delegation, Oral Communication
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Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
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$16/hr–$21/hr
Other
professional certificate
Posted 87d ago
~40 hrs/week
Responsibilities
Provide management support by overseeing front and back of house operations during peak periods or in the absence of a manager. Ensure guest satisfaction, manage team performance, and handle administrative tasks including opening and closing procedures.
Requirements
Must be at least 21 years old and hold certifications as a Wing Certified Trainer and Shift Leader. Prior management experience or two years of experience with Buffalo Wild Wings is preferred.
Full job description
Job DetailsJob Location: 7704 NE 5th Avenue, Vancouver, WA - Vancouver, WA 98665Salary Range: $16.66 - $21.00 HourlyPURPOSE:
The purpose of this position is to provide additional support to the management Team and allow for additional coverage during peak periods, or in the absence of a Manager.
CORE JOB FUNCTIONS/RESPONSIBILITIES:
Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift Lead and coach Team Member performance Positively impact the achievement of sales and profits in the restaurant Help provide support and direction for the Front of House and Heart of House Teams Administrative Open and close the restaurant, including all appropriate paperwork Run a mid-shift Perform shift change, including all appropriate paperwork Break down cash drawers Perform safe audits Inspect credit cards
Complete Manager Absolutes
Perform Comps, Voids, and Discounts (CVDs) and Pull Backs Perform Server check-outs Document shift highlights in the daily communication log Operational Readiness & Execution
Perform Heart of House Line Checks
Perform Bar Line Checks
Perform Daily QSC
Monitor food quality, labor, and safety throughout the shift Receive food orders, ensure proper product, food quality, food safety, and proper storage Receive liquor orders, ensure proper products and proper storage Guest & Team Member Relations Conduct Team Member pre-shift meetings Perform figure eights during peak periods Address Guest complaints in the restaurant Assign cleaning duties to Team Members Manage labor on the shift Monitor Guest and Team Member safety and security
Monitor Responsible Alcohol Service
Other duties as assigned by supervisor
The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive
QualificationsKnowledge/Skills
Leadership and facilitation abilities with fellow Team Members and management Knowledgeable in all functional areas of restaurant operations Superior verbal communication and interpersonal skills Ability to take and give direction, and execute team and company objectives Knowledgeable about current marketing initiatives and up-coming events in order to inform our guests and Team Members Knowledgeable of proper sanitation, food safety, and security procedures Basic mathematical skills Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and BWWs policy and procedures Knowledge of commonly ordered drinks and food items High degree of customer service Knowledge of Operations Ability to resolve Guest issues Knowledge of all menu and drink items to ensure quality and coach others Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position
Freedom to Act
Ability to follow specific service time and guidelines at all times while at the same time engaging Guests and customizing their experience
Size and Complexity
Ability to ensure that 100% of table visits are performed and Guest issues are resolved throughout the shift Must be reliable and dependable by adhering to a schedule, covering shifts when necessary, and being on time for scheduled shifts Ability to maintain a high degree of pace and intensity for an extended period of time
Interaction
WOW our Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every Guest Maintain a positive work relationship with management to achieve results on a shift-by-shift basis
External Relationships
WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun, and value Ability to interact and communicate with Guests to monitor their needs throughout the shift
EDUCATION/EXPERIENCE
Required
Minimum 21 years of age Certification as a Wing Certified Trainer in at least one hourly position Completion of Shift Leader certification
Preferred
Prior experience managing others or two years of Buffalo Wild Wings experience
We are strategic thought partners that enable our brand teams to thrive in the communities they serve and achieve industry-leading growth and returns. Pacific Bells began in 1989 when two businessmen, Tom Cook and Dennis January, decided to go into partnership. Dennis had just opened his first Taco Bell restaurant in Tualatin, Oregon. Tom had begun his Taco Bell career years before as a fry cook and, at the time, held the position of Franchise Consultant with Taco Bell Corporation working with franchisees like Dennis. Tom was
passionate about Taco Bell and wanted to become a franchisee, so they agreed to work together on building a franchise. Since that first restaurant, the company has grown to more than 270 Taco Bell restaurants operating in several States and has a view toward continued growth. Yum!
Brands, Inc. owns Taco Bell Corporation, along with its sister companies KFC, Pizza Hut, and A&W.
We are very proud to be a part of Yum! Brands.
In 2008, Pacific Bells, Inc., through its affiliate company Pacific Wings, LLC, opened its first Buffalo Wild Wings Grill and Bar in Palmdale, CA. and, through partnership with another Buffalo Wild Wings franchisee, we now operate more than sixty-five Buffalo Wild Wings with more coming soon.
Offices: 600 Las Colinas Blvd E, Irving, Texas 75039, US · 111 W. 39th St., Vancouver, WA 98660, US
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