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$180k–$215k/yr
Full-time
postgraduate degree
Medical, Dental, Vision, Life Insurance, AD Disability Insurance, Retirement Plan
Posted 50d ago
~40 hrs/week
Responsibilities
Lead business excellence for the Americas region by overseeing user experience, business optimization, and new business mobilizations. Act as the strategic bridge between Compass and client stakeholders to drive operational excellence and continuous improvement.
Requirements
Requires at least 8 years of food service multi-unit management experience and a proven track record of strategic leadership. An MBA or equivalent professional experience is preferred, along with proficiency in project management and office software.
Full job description
We have an opening for a Director of Business Excellence position
Location: New York, NY
Salary : $180,000-$215,000
Bonus : Eligible
Schedule: Monday - Friday
We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number : 1542727
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg
Program History
The Food at Compass program’s vision is to inspire and enable the world to make food choices and use food experiences to develop more sustainable lifestyles and communities. The Food at Clients program’s mission is to inspire and enable the client community members to make food choices and enjoy food experiences that support them in being their best. Based on the program’s vision and mission, the Food at Client Team has developed a clearly defined strategy that puts a strong emphasis on collaboration, innovation, the Responsible Business framework, and Behavioral Economics.
The Operations Team exists to bring to life and drive excellence in the implementation of the global Food program and its values both to client and to the vendor partners.
Who Are We Looking For
The VP of Business Excellence role is a senior strategic regional role reporting to the Compass Sr Leader that provides strong leadership in “clearing the path” for operations teams to deliver excellence in service and experiences within the Food program across the Americas region. This position will lead and inspire a small team of people who will support creating top-notch, innovative hospitality experiences for users, drive new business mobilizations, provide catering administration services, deliver business optimization initiatives (for both overall effectiveness and financial efficiencies), and tie it all together through strong project management for the region. This position will also work with a variety of stakeholders across multiple functions and levels to continually raise the bar of our Compass@client Food program.
This role requires significant travel to each location to meet with clients and Compass stakeholders.
The Great Things You Will Do
Own business excellence for the Americas region and hold both self and team accountable to high standards across key areas of responsibility (user experience, business optimization, project management, new business mobilizations, and catering administration)
Champion user experience and hospitality within the region by partnering with operations leaders and global partners to set expectations around what great looks like, training teams to understand and live up to the expectations, and building systems and processes to ensure high standards are maintained and continuously improved
Focus efforts on unit-level enablement to ensure every single site has the tools, systems, and processes needed to deliver at the highest level of quality
Partner with Finance to ensure return on investments in efficiency efforts are captured and reported to key stakeholders
Build dashboards or other reporting mechanisms to ensure continual monitoring of data and progress against objectives
Lead a variety of projects, in partnership with stakeholders within and outside of the region, to drive operational excellence
Act as the bridge between Compass and Client stakeholders - keep everyone informed and aligned on strategy, priorities and operational delivery
Bring ideas and innovation from the wider Compass world and beyond to the Client account, and drive a culture of excellence and continuous improvement
Share key learnings, successes, and innovations across Americas region and more broadly with global teammates
Be a member of the Compass Americas regional leadership team, sharing best practices, helping to define regional strategy, and taking part in ownership of regional success
Respond promptly and professionally to all inquiries (whether from client, Compass stakeholders, or regional teams)
Manage compliance to company and client standards, meet deadlines, champion safety culture, and deliver on budget
Our Ideal Candidate
MBA degree is preferred, or equivalent professional experience
Has a minimum of 8 years food service multi-unit management experience
Passion for hospitality, innovation and creative experiences
Project management experience
Ability to effectively communicate, motivate and interact with all levels within the organization
A proven track record of leadership - creating strategic vision, identifying successors, and inspire relentless hospitality
Proven coaching and teaching skills with peers, individuals, and teams
Creates a culture of food and workplace safety
Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
Demonstrates good judgment and decision making skills
Maintain a positive attitude under pressure and motivate team
General culinary knowledge of basic kitchen practices, protocols and procedures
Ability to maintain confidentiality
Working knowledge of Google suite of programs along with, Microsoft Word, Excel and PowerPoint
Ability to work independently without creating silos, leveraging stakeholders as needed
Ability to work in a fast paced, changing environment
Leadership Competencies
This position will supervise and/or interact with a team that includes Regional Managers, District Managers, Functional Managers and their direct reports.
Think fast, use technology - Finds new/quicker ways of meeting goals, shows conviction in own judgment and decisions and responds quickly under pressure
Openly share and co-create – Delegates tasks to develop others
Passion for Quality – Takes personal responsibility for correcting customer service problems, consistently sets demanding performance expectations and sets priorities to maximize benefits
Win through Teamwork – Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organization
Embrace Diversity – Listens to others and values their contributions, receptive to new and builds on ideas and acts in an ethical and socially responsible manner.
Takes Responsibility and making the big calls – Uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externally
Taking the responsible approach to business and digs in to the operations to understand process, promptly address opportunities, and celebrate successes.
Apply to Restaurant Associates today!
Restaurant Associates is a member of Compass Group USA
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Associates at Restaurant Associates are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Applications are accepted on an ongoing basis.
Restaurant Associates maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click hereor copy/paste the link below for paid time off benefits information.
Compass Group is a global leader in food services operating in over 25 countries with around 590,000 employees worldwide and generating underlying revenues of over $46 billion for the 2025 fiscal year. Our vision is to be a world-class provider of contract food services and support services, renowned for our great people, our great service, and our great results.
How many Food & Beverage jobs are open in New York, NY right now?
There are currently 3,868 open food & beverage positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Food & Beverage roles in New York, NY?
Companies currently hiring include Domino's, Compass Group, Starbucks, Union Square Hospitality Group, Tao Group Hospitality, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Food & Beverage jobs in New York, NY?
Yes — 165 of the 3868 open food & beverage positions offer remote or hybrid work (29 remote, 136 hybrid).
How do I apply for Food & Beverage jobs in New York, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.