Chicago, Illinois, United States · Hybrid
$160k–$180k/yr
About the role: Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustain…
Skills: Global Strategy, Customer Relations, Food Safety, Quality Management, Regulatory Compliance
Chicago, Illinois, United States · Hybrid
$82k–$120k/yr
Reporting to the Director of Engineering, you will oversee engineering projects of varying complexity from conception through completion. You will manage all aspects of project safety, scope development, cost estimating,…
Skills: Project Management, Cost Estimating, Forecasting, Scheduling, Risk Management
Chicago, Illinois, United States · On-site
$750/hr–$3k
What is RepRally? RepRally is an AI-powered online marketplace that connects independent retailers directly with thousands of popular Consumer Packaged Goods (CPG) brands. Normally, these stores are forced to buy from gi…
Skills: B2B Sales, Cold Pitching, Relationship Management, Prospecting, Account Management
Chicago, Illinois, United States · On-site
Pay: $22.00 plus tips We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1554325. The advertised program is an AI recruiting assistant that helps you a…
Skills: Guest Service, Attention To Detail, Inventory Management, Basic Math, Communication
Chicago, Illinois, United States · On-site
Brought to you by DineAmic Hospitality and situated along the Chicago River in River North, NAIA is a sweeping Greek-Levantine dining destination inspired by the culture, cuisine, and hospitality of the Mediterranean. Le…
Skills: Mixology, POS Systems, Cash Handling, Customer Service, Inventory Management
Chicago, Illinois, United States · On-site
Brought to you by DineAmic Hospitality and situated along the Chicago River in River North, NAIA is a sweeping Greek-Levantine dining destination inspired by the culture, cuisine, and hospitality of the Mediterranean. Le…
Skills: Mixology, POS Systems, Cash Handling, Customer Service, Inventory Management
Chicago, Illinois, United States · Hybrid
$160k–$180k/yr
About the role: Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustain…
Skills: Global Quality Strategy, Customer Relations Management, Food Safety, Quality Assurance, Regulatory Compliance
Chicago, Illinois, United States · Hybrid
$82k–$120k/yr
Reporting to the Director of Engineering, you will oversee engineering projects of varying complexity from conception through completion. You will manage all aspects of project safety, scope development, cost estimating,…
Skills: Project Management, Cost Estimating, Forecasting, Scheduling, Risk Management
Chicago, Illinois, United States · On-site
$22/hr–$24/hr
Brought to you by DineAmic Hospitality and situated along the Chicago River in River North, NAIA is a sweeping Greek-Levantine dining destination inspired by the culture, cuisine, and hospitality of the Mediterranean. Le…
Skills: Knife Skills, Cold Station Preparation, Food Safety, Plating, Mise En Place
Chicago, Illinois, United States · On-site
Brought to you by DineAmic Hospitality and situated along the Chicago River in River North, NAIA is a sweeping Greek-Levantine dining destination inspired by the culture, cuisine, and hospitality of the Mediterranean. Le…
Skills: Guest Service, Menu Knowledge, POS Systems, Order Pacing, Teamwork
Chicago, Illinois, United States · On-site
$96k–$144k/yr
Role Description: Under the direction of the Plant Manager, the Quality Manager is accountable for overseeing and improving overall plant quality through the implementation of process quality systems, while ensuring all …
Skills: Quality Management Systems, Continuous Improvement, Root Cause Analysis, Corrective Action, HACCP
Chicago, Illinois, United States · On-site
Brought to you by DineAmic Hospitality and situated along the Chicago River in River North, NAIA is a sweeping Greek-Levantine dining destination inspired by the culture, cuisine, and hospitality of the Mediterranean. Le…
Skills: Guest Experience, Food And Beverage Knowledge, POS Systems, Order Pacing, Teamwork
Chicago, Illinois, United States · On-site
$20/hr–$28/hr
Have a taste for something big? Launch your career at Conagra Brands, one of North America’s leading branded food companies! Our internship program will introduce you to the world of consumer packaged goods with the goal…
Skills: Analytical Skills, Automation, Dashboard Building, Process Improvement, Service Management
Chicago, Illinois, United States · On-site
$87k–$120k/yr
Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. You will manage the delivery of all HSE activities in a manufacturing facili…
Skills: HSE Management, Risk Assessment, Change Management, Project Management, Regulatory Compliance
Chicago, Illinois, United States · On-site
$18/hr–$22/hr
Brought to you by DineAmic Hospitality and situated along the Chicago River in River North, NAIA is a sweeping Greek-Levantine dining destination inspired by the culture, cuisine, and hospitality of the Mediterranean. Le…
Skills: Guest Relations, Reservation Management, Communication Skills, Organization, Multitasking
Chicago, Illinois, United States · On-site
$104k–$130k/yr
Job Description Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of holistic wellness ben…
Skills: Internal Controls, SOX Compliance, Risk Management, Financial Reporting, Control Testing
Chicago, Illinois, United States · On-site
$23/hr–$26/hr
Brought to you by DineAmic Hospitality and situated along the Chicago River in River North, NAIA is a sweeping Greek-Levantine dining destination inspired by the culture, cuisine, and hospitality of the Mediterranean. Le…
Skills: Grilling, Sautéing, Frying, Roasting, Broiling
Chicago, Illinois, United States · On-site
$50k–$55k/yr
Benefits: Healthcare Reimbursement Plan Employee discounts Paid time off Apply here Who We Are: Food is the foundation of good health. Forty Acres Fresh Market (FAFM) is an independent, Black woman-owned grocery business…
Skills: Inventory Management, Procurement, Staff Supervision, Sourcing, Logistics Planning
Chicago, Illinois, United States · On-site
$50k–$58k/yr
Benefits: Healthcare Reimbursement Agreement Employee discounts Paid time off Apply here Who We Are: Food is the foundation of good health. Forty Acres Fresh Market (FAFM) is an independent, Black woman-owned grocery bus…
Skills: Culinary Skills, Department Management, Food Safety, Inventory Management, Cost Analysis
Chicago, Illinois, United States · On-site
Overview JOIN A WINNING TEAM! Server (Upscale / Fine Dining) This isn’t just your next job – it’s your opportunity to be part of an amazing team that delivers on our promise to meet and exceed our guest…
Skills: Fine Dining Service, Guest Relations, Teamwork, Fast-Paced Environment, Alcohol Service
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Lead the global customer-facing quality strategy to ensure consistent delivery of requirements and proactive risk management. Act as the primary interface between strategic customers and the FSQR organization to protect business continuity and trust.
Requires a Bachelor's or Master's degree in food science or technology with over 12-15 years of experience in FSQR and global leadership roles. Must possess strong stakeholder management skills and fluency in English.
Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living Barry Callebaut (BC)’s Values and of course loving chocolate.
The Director, FSQR Global Customer Relations is a key global leadership role responsible for shaping and driving the company’s customer-facing quality strategy across all regions.
Reporting to the Senior Director Global Customer Quality, this role serves as the global interface between strategic customers and the Food Safety, Quality & Regulatory (FSQR) organization, ensuring consistent delivery of customer requirements, proactive risk management, and excellence in quality performance.
The role is critical in protecting business continuity, strengthening customer trust, and enabling sustainable growth by translating complex customer expectations into scalable, standardized global solutions.
Key responsibilities include:
Global Strategy & Governance
● Define and lead the global customer relations strategy within FSQR, ensuring alignment with business priorities and global quality objectives
● Establish and govern standardized processes, tools, and performance frameworks across regions
● Drive harmonization of customer requirements and their integration into global systems and ways of working
Strategic Customer Engagement
● Act as the global quality lead for strategic customers, supporting key accounts on complex or high-impact topics
● Define and steer the global customer engagement model for quality, in partnership with Commercial teams
● Lead executive-level customer interactions on quality, compliance, and performance topics
Customer Performance & Continuous Improvement
● Define and monitor global customer quality KPIs (complaints, audits, service levels, compliance status)
● Translate performance data into actionable insights, risks, and improvement plans
● Lead global initiatives to drive continuous improvement in customer satisfaction and operational performance
Compliance, Risk & Issue Management
● Ensure global alignment with customer requirements, regulatory frameworks, and internal FSQR standards
● Oversee major customer escalations, incidents, and crisis situations, ensuring timely and effective resolution
● Strengthen global capabilities in root cause analysis and CAPA execution
Cross-Functional & Global Leadership
● Partner with Commercial, Operations, Regulatory, R&D, Supply Chain, and Sustainability to ensure end-to-end delivery of customer commitments
● Translate customer and regulatory expectations into business-relevant, scalable solutions
● Act as a key contributor to global FSQR leadership priorities and transformation initiatives
Organization & Capability Building
● Lead and develop a globally distributed customer relations capability, including regional directors and teams
● Define future operating model, roles, and responsibilities for customer-facing FSQR teams
● Drive capability building in customer engagement, compliance, and issue management excellence
About you:
● Bachelor’s/Master’s degree in food science/food technology or equivalent
● 12–15+ years of experience in FSQR / Quality / Regulatory roles, including strong customer-facing exposure
● Proven experience in global or multi-regional leadership roles
● Strong background managing complex stakeholder environments and strategic customers
● Fluent English, additional languages are an asset
● Practical experience to handle complexity and ambiguity
● Customer-focused, oriented on problem solving, positive mindset
● Regulatory and legal understanding
● Travel requirements: customer meetings, audits or for special situations.
What you can expect from Barry Callebaut:
● Salary Range of $160,000 - $180,000, depending on factors such as experience and location, plus annual bonus and our comprehensive benefits package.
● Paid time off, Paid Holidays, and Flex Days
● Environment that welcomes workplace flexibility
● An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!
● Ability to grow personally and professionally within an organization that values development and internal career growth.
● Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products.
Masters of Taste. Speaking the one language we all understand: Superior chocolate experiences.
With annual sales of about CHF 14.8 billion in fiscal year 2024/25, the Zurich-based Barry Callebaut Group is the world’s leading solutions provider of high-quality chocolate experiences across the full spectrum of chocolate, cocoa, cacao coatings and non-cocoa alternatives – from sourcing and processing cocoa beans to crafting premium chocolates, fillings and decorations. The Group operates more than 60 production facilities worldwide and employs a diverse, committed workforce of over 13,000 people. Barry Callebaut serves as a trusted partner for the entire food industry, from large-scale food manufacturers to artisanal and professional users such as chocolatiers, pastry chefs, bakers, hotels, restaurants and caterers with Callebaut® as its main global brand. The Barry Callebaut Group is dedicated to making sustainable chocolate the norm – helping secure the future of cocoa and improving the livelihoods of cocoa farmers. It supports the Cocoa Horizons Foundation, which aims to shape a sustainable future for cocoa and chocolate.
Offices: Hardturmstrasse 181, Zurich, Zurich 8005, CH
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