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Description

JOB TITLE: Neighbor Services Manager, Feeding Pinellas

DEPARTMENT: Operations

REPORTS TO: Assistant Director of Empowerment Services

CLASSIFICATION: Onsite- 8:30am - 5:00pm Monday- Friday; some evenings and weekends required

STATUS: Exempt

LOCATION: Feeding Pinellas

SALARY RANGE: $58,100 - $59,840

COMPANY OVERVIEW

Focused on uplifting our neighbors toward long-term sustainability, Feeding Tampa Bay nourishes human potential by providing access to food and leveraging that access to connect those we serve with empowering resources. With a commitment to ending hunger in our region by 2025, our work is driven by the desire to create health and capability in every family, child, and senior we serve. 

At Feeding Tampa Bay, we are on a united path to transform our community. We thoughtfully drive change while embracing and celebrating our collective impact, as well as the impact of each individual. Through our Grow Code we strive to honor all, conquer together, be imaginist, speak with truth, and stay rooted in the mission of Feeding Tampa Bay.

SUMMARY

Feeding Tampa Bay’s Neighbor Services program assists with more than just food. We know that surrounding hunger are often challenges with meeting other basic needs; like finding adequate housing, understanding health care options, locating transportation assistance, or accessing services to support individuals and families. Our trained team is dedicated to our community and works one-on-one to help neighbors navigate the often complicated social services system. Our goal is to empower our community to utilize resources and services that mitigate challenges arising from the financial crisis. We provide neighbors with knowledge, resources, and opportunities to enhance economic mobility, enabling them to build a brighter, healthier future. 

JOB OVERVIEW

The Neighbor Services Manager at Feeding Pinellas will focus on delivering Feeding Tampa Bay’s suite of Neighbor Services at the Feeding Pinellas Empowerment Center. Due to the encompassing nature of the Feeding Pinellas Empowerment Center, this role is expected to undertake a variety of tasks. The role will focus on the center’s provision of Feeding Tampa Bay’s suite of empowerment services through a case management approach, which includes assessing client needs, developing action plans, assisting with benefit applications and other services, and submitting referrals to appropriate partner agencies and service providers. This role will also manage community partnerships, coordinate special events, and assist with the day-to-day operations at Feeding Pinellas. The Neighbor Services Manager will closely collaborate with the Feeding Pinellas Site Manager and may help with the opening and closing of the Empowerment Center, as well as managing meal and pantry services and volunteer oversight as required. This role necessitates strong leadership and conflict resolution skills, alongside comfort working with diverse and vulnerable populations. This position requires a commitment to an in-office schedule based at the Feeding Pinellas Empowerment Center and may occasionally involve work throughout our 10-county region. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Site Management

• Be available to Open and Close Feeding Pinellas location 
• Provide oversight and act as a point of contact (POC) for volunteer questions and concerns, ensuring they feel valued and appreciated as part of the team.
• Supervise and run the Feeding Pinellas pantry when required
• Supervise and run the Feeding Pinellas trinity cafe when required
• Lead in Feeding Pinellas team meetings and have a strong collaborative relationship with Feeding Pinellas site manager. 
• Create a safe environment for Neighbors, volunteers, and team members by practicing environmental awareness, mitigating risks, and implementing safety policies.
• Embrace, uphold, and embody FTB’s mission and Grow Code in neighbor, community, and internal interactions
• Oversee the cleanliness and day to day upkeep of the facility in partnership with the Neighbor Food Programs team. 
• Maintain regular communication with supervisor, Feeding Pinellas site manager and Neighbor Services Leadership on issues related to neighbor services, facilities, community programs, cross-agency departments, and other stakeholders
• Occasionally represent Feeding Tampa Bay/Feeding Pinellas at community events and meetings 
• Assist other Feeding Tampa Bay staff on special projects
• Commit to upholding policies, principles and best practices for food safety
• Proactively communicate and escalate strategic shifts, process improvements, and critical site incidents to the Assistant Director of Neighbor Services and Director of Neighbor Food Programs to ensure organizational alignment
• Participate in Feeding Pinellas holiday coverage rotation
• Other duties as assigned

Neighbor Services

• Conduct neighbor intakes and needs assessments in-person at FTB Empowerment Centers and virtually via designated digital platforms or telephonic support
• Operating within the empowerment model, utilize motivational interviewing, crisis-intervention, and de-escalation to create client action plans
• Support the Senior Director of Neighbor Experience and Assistant Director of Empowerment Services in the strategic growth of Neighbor Services in Pinellas County. 
• Provide outreach support as needed for Feeding Tampa Bay partner agencies, at Trinity Cafes, Food distributions, etc. 
• Centralize connection between services provided in the Empowerment Center to food resources available in Feeding Pinellas and across our 10 county region
• Uphold client confidentiality and privacy standards at all times.
• Actively participate in team meetings, case staffings, and debriefs.
• Provide exceptional customer service to ensure Neighbors feel welcome and have a positive experience.
• Cross-train to provide support in various Neighbor Experience areas, including but not limited to: market shopping, Neighborhood Coordination, community events, helpline coverage, and follow-up calls.
• Serve as a first responder during natural disasters, supporting community distributions, emergency hotline coverage, and triage services as needed.

Data + Systems

• Maintain accurate and up-to-date client records in both documentation and appointment systems. Report other data as required/requested by FTB’s Data and Impact team 
• Oversee documentation and execution of services by FTB Navigators working out of Feeding Pinellas.  
• Build and maintain positive relationships with community partners. 
• Plan and execute neighbor services events planned throughout the year and will coordinate with partners regarding data compliance and partnership impact. 
• Under supervisor’s direction, serve as primary POC for special events hosted by Neighbor Services at Community Place, overseeing planning and implementation.
• Serve as the liaison and primary point of contact (POC) for Neighbor Services Partners at Feeding Pinellas and will assist with the onboarding and training process of new partners.
• Coordinate with partners regarding scheduling while ensuring adherence to FTB programmatic guidelines, policies, and procedures.
• Stay informed about community resources and services; update the NS Resource Database as needed.
• Stay current on internal processes, programs, and industry best practices through training, community events, and conferences. 

Requirements

REQUIREMENTS

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements below represent the required knowledge, skills, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree and/or 4+ years’ experience in social work, human services, counseling, public health, case management, or other relevant/related field 
• Previous experience supervising a team.
• Customer Service Experience a Plus
• Demonstrates ability to communicate clearly and concisely, both orally and in writing
• Experience working in low-income, culturally diverse, community settings and a basic understanding of the challenges and barriers faced when individuals and families seek assistance. Knowledge and experience with homeless or housing insecure populations a plus
• Excellent verbal and interpersonal skills; especially demonstrates ability to work with and communicate effectively over the phone and in person
• Experience working in high-stress environments. Preferred experience in crisis intervention, de-escalation, active listening and motivational interviewing
• Ability to independently oversee multiple projects, taking the initiative to improve the program and smoothly coordinate it while maintaining a very collaborative work style with the Neighbor Experience Team– with oversight of various tasks, flexibility and adaptability are key aspects of this position.
• Comfortable with public speaking in public, including giving group presentations and training workshops to diverse audiences
• Proven ability to handle and document deliverables and data from a number of sources. Spreadsheet skills a must
• Ability to work constructively with individuals (agency staff, the public, and volunteers) from a variety of socioeconomic backgrounds in culturally diverse work environments. 
• Proficient with Microsoft Office, Google Suite, Zoom and Asana experience a plus. 
• Occasional travel required among our 10 county service region
• Possession of a valid Florida Driver’s license
• Bi-Lingual a plus