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The Senior Performance Lead will partner with Technology and Crew General Managers to provide delivery oversight, manage governance, and drive strategic planning. They are responsible for tracking crew objectives, managing workforce strategy, and providing data-driven insights to inform business decisions.
Candidates should have a background in strategy, program delivery, finance, or consulting with demonstrated experience in data analysis and performance metrics. Strong leadership, interpersonal, and financial management skills are required, along with the ability to influence stakeholders in a complex environment.
CommBank is recognised as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million+ personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.
The Retail Banking Portfolio Optimisation team exists to optimise decision making for the Retail Leadership Team, to build a brighter future for all. The team is relentlessly seeking to improve the strategic quarterly planning process, performance oversight, financial governance and workforce management. The team is actively involved in shaping the future of performance management at the Group, including design and implementation of tooling. We have a culture of fun, learning and a continuous growth mindset.
As a Senior Performance Lead in the Customer Digital & AI domain you will act as a trusted partner and advisor to your Technology and Crew General Managers. You will work with business delivery teams (Crews) to provide effective delivery oversight, manage governance rhythms and cadences, work with senior leadership to define and manage objectives and key results, provide business insight and strategic advice, and partner with RBS Executives, Finance and other key stakeholder groups on the following:
Performance Reporting
Planning & Forecasting
Investment & Operational Decision Support
Expense Management
Business Intelligence
Resource Management
Line 1 Risk
You will be part of the Retail Bank’s Performance Chapter and Line of Business Extended Leadership Team. The Performance Chapter is responsible for ensuring that the CBA Retail Bank has the strategy, portfolio and processes in place to deliver the Group’s vision and enable RBS’s ambitions.
Orchestrate the annual and quarterly planning cycle to achieve business outcomes and efficiency, contributing to the Crew’s annual commitments and quarterly Crew Memos.
Track and report progress against the crew objectives and key results; leverage data driven insights to inform continuous improvement opportunities.
Develop and manage a comprehensive workforce strategy for the crew, ensuring alignment to business and financial targets while proactively identifying interventions to stay within workforce tolerances.
Establish, monitor and enhance the crew’s operating rhythm, cadences and tools to optimise the flow of work, escalations and decision making.
Support tracking of agility metrics working closely with the Agility practice to identify opportunities to improve execution, velocity and business value for the crew.
Facilitate crew performance forums and surface insights on Crew & Domain adherence to Single Delivery Pathway to enable appropriate action by accountable teams.
Analyse and interpret complex data and provide meaningful insights and recommendations to drive business decisions.
Effectively develop and manage relationships with key stakeholders including your Crew Leadership, Retail Product and Channel distribution leaders, Finance, Compliance and Risk
Manage high complexity and change, solve problems and operate with an enterprise mindset.
Support the development of centralised operational procedures and tools are streamlined and consistent across all teams including KPI's, delivery and Strategic Planning Process.
Act as a conduit across teams to facilitate information flow, ensure commitments can be delivered, and risks and issues are escalated.
Ensure Crew adoption of the Group's group delivery framework, technology and methodologies.
A strategic thinker, problem-solver who thrives in a fast-paced, dynamic environment with a background in strategy, program delivery, finance, or consulting - highly desirable.
Demonstrated experience in analysing data and performance, and dissecting metrics.
Results-driven mindset and motivated by a relentless focus on performance, measurement, alignment of work to outcomes and continuous improvement.
Strong leadership and interpersonal skills to effectively collaborate with cross-functional teams and influence stakeholders at all levels, including ability to challenge the status quo.
Excellent communication skills, both verbal and written, with the ability to present complex information in a clear and concise manner.
Excellent financial management skills to ensure tracking and monitoring is accurate and maintained at all times.
Comprehensive understanding of risk management in complex environments adhering to compliance obligations and developing ‘risk resilient’ cultures.
Experience working in financial services industry - preferred.
We want the real people beneath the skill set. We strive to be as diverse as the world around us because these experiences and differences support us to better understand our customers and each other.
Ability: Experience working in agile, programs and/or projects. Able to teach and lead by example.
Motivation: Passionate about improving the yield delivered by investing internally.
Potential: Interested in shaping the future of retail banking.
Business acumen: commercial ability and financial management experience.
Industry experience: experience in Financial Services and or consulting is preferable.
Communication: strong written and verbal communication skills including report writing and workshop facilitation experience.
Stakeholder Management: extensive experience working with and influencing stakeholders at all levels.
These are ongoing roles and we invest in our people - with career development and succession planning. We support flexible ways of working and operate in a hybrid environment, with a minimum of 50% of time spent working from the office to enable collaboration, connection and learning.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances. Connect with us, we'd like to hear from you: facebook.com/commonwealthbank twitter.com/commbank youtube.com/commbank youtube.com/commbankbusiness instagram.com/commbank Our Community Guidelines can be found at: https://www.commbank.com.au/support/social-networks.html For information on our Privacy Policy visit https://www.commbank.com.au/support/privacy
Offices: ., Sydney, NSW 2000, AU
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