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Perform structured quality assurance reviews of Generative AI interactions to ensure accuracy, relevance, and alignment with regulatory frameworks. Identify and escalate risks while providing data-led insights to improve customer outcomes and AI controls.
Requires experience in Quality Assurance, Risk, or Compliance within retail banking and a strong risk mindset. Candidates must possess high attention to detail, strong analytical skills, and a curiosity for emerging AI technologies.
Do work that matters
As a Quality Assurance Analyst within RBS Controls & Customer Outcomes, AI Quality Assurance, you will play a key role in ensuring the safe and responsible use of Generative AI across CommBank.
You will review interactions between users and CommBank Companion, applying a structured quality assurance framework to assess whether responses are relevant, accurate, and aligned to approved guidance, risk frameworks, and regulatory expectations. Your work will directly support consistent, high-quality customer outcomes and responsible innovation.
See yourself in our team
The AI Quality Assurance team provides human-in-the-loop feedback across CommBank Companion interactions, ensuring outputs meet quality, compliance, and customer standards.
You’ll join a growing and evolving team at the forefront of AI assurance, working closely across RBS Controls & Customer Outcomes. Over time, you’ll gain exposure to Line 1 Risk, Line 2 Risk, Compliance, Product, and Legal, building a strong foundation across risk and control disciplines.
Your impact
You will be responsible for delivering quality assurance outcomes across CommBank Companion interactions, helping to identify issues, uplift standards, and drive continuous improvement.
On any given day you will:
If this sounds like you apply now
Working at CommBank
At CommBank, we support flexibility so you can balance how and where work is done with at least half of each month connecting in‑office. We also offer flexible options including adjusted start/finish times, part‑time arrangements and job‑share opportunities. Talk to us about how these options could work for you.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances. Connect with us, we'd like to hear from you: facebook.com/commonwealthbank twitter.com/commbank youtube.com/commbank youtube.com/commbankbusiness instagram.com/commbank Our Community Guidelines can be found at: https://www.commbank.com.au/support/social-networks.html For information on our Privacy Policy visit https://www.commbank.com.au/support/privacy
Offices: ., Sydney, NSW 2000, AU
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