Operations Support Executive - Customer Experience
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About Liberis: Liberis is on a mission to supercharge the power of small businesses all over the world - delivering the financial products they need to grow through a network of global partners.Before all else, Liberis i…
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About Liberis: Liberis is on a mission to supercharge the power of small businesses all over the world - delivering the financial products they need to grow through a network of global partners.Before all else, Liberis i…
Skills: Operations Support, Administrative Tasks, Payment Processing, Process Automation, Excel
About Liberis: Liberis is on a mission to supercharge the power of small businesses all over the world - delivering the financial products they need to grow through a network of global partners.Before all else, Liberis i…
Skills: Operations Support, Administrative Tasks, Payment Processing, Process Automation, Excel
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Operations Support Executive - Customer Experience
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Full-time
Posted 13d ago
~40 hrs/week
Responsibilities
Act as the primary point of contact for merchants, managing digital queries via email and live chat. Collaborate with internal teams to resolve payment issues and share customer feedback to improve products and processes.
Requirements
Requires fluency in English and previous experience in customer experience, preferably within fintech or financial services. Candidates must be proficient in Excel and CRM tools like Salesforce, with the ability to work independently during late-shift hours.
Full job description
About Liberis:
Liberis is on a mission to supercharge the power of small businesses all over the world - delivering the financial products they need to grow through a network of global partners.Before all else, Liberis is a technology company, connecting finance with small businesses. We use data to help partners understand their customers’ real time needs and tech to offer tailor-made funding and financial products. Empowering small businesses to grow and keep their independent spirit alive is central to our vision. Up to now we have funded almost 40,000 small businesses with over $1.5bn - but we believe there is much more to be done.
The Role:
Customer Operations sits at the heart of Liberis. We own the merchant journey from onboarding through to in-life support. Your work ensures our merchants enjoy a delightful and friction-free experience.
What you’ll be doing:
Be the main point of contact for our merchants
Own digital customer queries end-to-end via email and live chat
Investigate and resolve payment-related issues
Work closely with Sales, Underwriting and other teams to ensure a smooth merchant experience
Share customer feedback to help improve our product and processes
What we are looking for:
Fluent in English with excellent written and verbal communication skills
Previous experience in a customer experience role - ideally in financial services or fintech (though not essential)
Excellent organisational skills with the ability to prioritise and handle multiple tasks in a fast-paced environment
Strong attention to detail and a proactive approach to problem-solving
Comfortable working with data and numerical information in Excel to support investigations and reporting
Skilled in using modern business tools (Salesforce or similar CRM/ops systems)
Collaborative mindset and a genuine interest in helping colleagues succeed
Comfortable working independently during late-shift hours, with the judgement to follow guidance, manage priorities and escalate when needed
Liberis is an equal opportunities employer. We welcome applications from all candidates, including individuals with disabilities and provide reasonable adjustments as required.
Related keywords
Customer ExperienceFintechFinancial ServicesSalesforceCRMExcelMerchant JourneyOnboardingLive ChatPayment IssuesCustomer OperationsBlenheim Chalcot India
Blenheim Chalcot is a global venture builder headquartered in the vibrant Scale Space campus in White City, London. With over 26 years of innovation, we've been at the forefront of creating some of the most groundbreaking GenAI-enabled companies. Our ventures lead the charge in digital disruption across a spectrum of industries, from FinTech to EdTech, GovTech to Media, and beyond. Our global presence spans the US, Europe, and Southeast Asia, with a portfolio that employs over 3,000 individuals, manages assets exceeding £1.8 billion, and boasts total portfolio sales of over £500 million.
At Blenheim Chalcot, we're more than venture capitalists; we're venture builders. We invest not only funds but also our wealth of knowledge, experience, and innovative ideas. We provide our ventures with the essential infrastructure and support they need to grow from start-up to scale to exit. Our entrepreneurs and co-founders benefit from access to global networks and business development services, enabling them to scale rapidly. Our digital expertise empowers big businesses to become more agile, while their global reach accelerates our ventures' growth.
Our mission is to be a great place for great people to become great entrepreneurs. We understand that in today's rapidly evolving business landscape, staying ahead requires constant upskilling and adaptability. Through our learning initiative, RedTeam, we offer comprehensive training programmes in a dynamic atmosphere, empowering our team members to tackle challenges head-on, expand their knowledge, and develop their skillset.
We're committed to transforming our ventures into profitable, sustainable businesses that revolutionise industries. Our ventures are designed to adapt to emerging customer behaviours and needs, ensuring that Blenheim Chalcot remains at the cutting edge of innovation. Join us and be part of nurturing the next generation of AI businesses that are prepared to reshape the world.
Offices: ScaleSpace, 58 Wood Lane, London, England W12 7DP, GB · 103-104 B Wing, Fulcrum Hiranandani Business Park, Sahar Airport Road, Mumbai, Andheri(East) 400099, IN · 200 Central Ave, 4th Floor, St. Petersburg, Florida 33701, US · 80 Strand Street, Cape Town, Western Cape 8001, ZA
How many Finance & Accounting jobs are open in Mumbai City, India right now?
There are currently 1,490 open finance & accounting positions in Mumbai City, India listed on Clera. New openings are added daily as companies post roles.
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