London, England, United Kingdom · Hybrid
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Customer Success, Account Management, SaaS, Client Engagement, Product Adoption
London, England, United Kingdom · On-site
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries an…
Skills: Month-End Closing, Financial Reporting, Process Optimization, Variance Analysis, Internal Controls
Birmingham, England, United Kingdom · Hybrid
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support …
Skills: Sales Strategy Execution, Business Management, Stakeholder Management, KPI Oversight, Process Optimisation
Birmingham, England, United Kingdom · Hybrid
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support …
Skills: Sales Strategy, Business Development, Stakeholder Management, Critical Thinking, Cross-functional Execution
London, England, United Kingdom · Hybrid
Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investo…
Skills: Sales Development, Team Management, Expert Network Research, Client Relationship Management, Strategic Decision Making
London, England, United Kingdom · On-site
About Man Group Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and a…
Skills: Trade Operations, Reference Data Management, Excel, Bloomberg, Communication Skills
London, England, United Kingdom · Hybrid
Company Description Crown Agents Bank is a vastly growing and regulated UK bank that connects emerging and frontier markets to the rest of the world, using FX and payments technology. We are transforming the way payments…
Skills: Spanish Fluency, Pensions Administration, Client Relationship Management, Payments Processing, Reconciliations
London, England, United Kingdom · Hybrid
Why work for us? A career at Janus Henderson is more than a job, it’s about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes throug…
Skills: Data Management, Data Quality, Financial Services, Analytical Skills, Problem-solving
London, England, United Kingdom · Hybrid
Why work for us? A career at Janus Henderson is more than a job, it’s about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes throug…
Skills: Communication Skills, Organizational Skills, People Management, Prioritization, Relationship Building
London, England, United Kingdom · Remote Solely
Please submit your CV in English and indicate your level of English proficiency. Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving…
Skills: Mortgage Underwriting, Loan Origination, Income Calculation, Fannie Mae Selling Guide, Freddie Mac Selling Guide
London, England, United Kingdom · Hybrid
Ready to revolutionize healthcare, making it faster and more accessible than ever before? How we started: Founded in 2013 by Dwayne D’Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to…
Skills: Corporate Tax, Indirect Tax, VAT, Transfer Pricing, R&D Tax Credits
London, England, United Kingdom · On-site
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: People Management, Pre-Sales, Client Relationship Management, Product Demonstrations, Sales Enablement
London, England, United Kingdom · Hybrid
Since 2004, we’ve been bringing investment ideas to life and connecting capital with the right people and opportunities. Today, we manage more than £2.5 billion for a broad range of investors across five key investment s…
Skills: People Operations, HRIS Management, Payroll Governance, Process Mapping, Data Integrity
London, England, United Kingdom · On-site
Shape the future of KYC operations in EMEA by leading a high-performing team at the forefront of innovation. Drive impactful change, deliver exceptional client service, and champion responsible AI adoption in a dynamic, …
Skills: KYC Operations, AML Compliance, Stakeholder Management, AI Adoption, Operational Excellence
London, England, United Kingdom · Hybrid
Somerce is a TikTok Shop specialist agency driving GMV growth for some of the fastest-growing beauty, fashion, lifestyle and FMCG brands across the UK, US and EU — from live commerce and affiliates to paid media and trad…
Skills: Month-end close, Management accounts, Multi-currency accounting, Financial controls, Accounts Payable
London, England, United Kingdom · Hybrid
Role summary Report directly to the Head of Venture Capital, supporting and leading work on priority VC policy areas including AI, life sciences, regulation and tax. Help shape policy engagement with government, regulato…
Skills: Stakeholder Engagement, Policy Analysis, CRM Proficiency, MS Office, Written Communication
London, England, United Kingdom · Hybrid
Role: Insights Analyst Reports into: Data and Insights Manager Contract Type: Full Time, working 7.5 hours per day, 5 days per week Location: Hybrid Working- Location Old Street London About Us Nothing is clearer to us t…
Skills: SQL, Power BI, DAX, Data Modelling, T-SQL
London, England, United Kingdom · On-site
$35k–$48k/yr
Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spe…
Skills: Arabic Localisation, Modern Standard Arabic, Right-to-Left (RTL) Frameworks, Linguistic Quality Assurance, CAT Tools
London, England, United Kingdom · On-site
Job Summary: The Risk Analytics Analyst will be responsible for calculating and delivering risk management reporting to institutional clients. The Analyst will be able to interpret and communicate the risk reporting info…
Skills: Risk Analytics, Fixed Income Analysis, Equity Analysis, Multi-asset Market Risk, Liquidity Risk Analysis
London, England, United Kingdom · On-site
About General Atlantic General Atlantic is a leading global investor with more than four and a half decades of experience providing capital and strategic support for over 830 companies throughout its history. Established…
Skills: Investor Relations, Fundraising, Financial Analysis, Project Management, Microsoft Excel
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The CSM focuses on driving product adoption and engagement to ensure clients realize measurable value from the platform. They partner with Account Managers to monitor account health, lead onboarding, and act as the internal voice of the customer.
Candidates need 2-4+ years of experience in Customer Success or a client-facing SaaS role, preferably with financial data experience. Strong communication, relationship-building skills, and a data-driven mindset are required.
The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.
The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
The Customer Success organisation is composed of four teams: pre-sales, customer success, account management and support. The CS org is dedicated to ensuring every client realises the full value of their investment in our platform, working as an integrated partner to help clients achieve meaningful outcomes and embed AlphaSense into their everyday decision-making.
By blending industry knowledge, product expertise, and a deep understanding of client priorities, the team helps organisations uncover new use cases, accelerate adoption, and sustain long-term growth. Their close engagement with clients also creates a powerful feedback loop—informing product innovation, shaping content strategy, and ensuring that the evolving needs of the financial services community are consistently reflected in how AlphaSense delivers value.
The Customer Success Manager (CSM) role at AlphaSense is central to ensuring our clients realise measurable outcomes from their investment in our platform. CSMs partner with Account Managers to optimise the customer journey delivering value from the moment they join AlphaSense by focusing on strong product adoption and engagement. You will proactively monitor usage, adoption, and account health, while aligning AlphaSense to client goals and embedding our platform into their day-to-day workflows.
What You’ll Do:
AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Recruiting Scams and Fraud
We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:
If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
AlphaSense is the technology behind the business world’s most important decisions.
AlphaSense is the technology behind the business world’s most important decisions – from Wall Street to boardrooms across every major industry. Trusted by over 6,500 leading companies – including 88% of the S&P 100, 80% of top global banks, and all 20 of the world’s largest pharmaceutical firms – our AI search and market intelligence platform empowers business leaders to move faster and with greater confidence by delivering the right insights at the right moment. Whether investing, acquiring, advising, or launching, AlphaSense fuels the decisions where clarity creates competitive edge. Headquartered in New York City, AlphaSense employs over 2,500 people across offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit www.alpha-sense.com.
Offices: 24 Union Sq E, 6th Floor, New York, New York 10003, US · Itämerenkatu 3 B, 6th floor 00180 Finland, 6th Floor, Helsinki , 00180, FI · One Beacon St, 15th Floor, Boston, MA 02108, US · 1 Poultry, London, EC2R 8EJ, GB · Mindspace Road, Unit no 13, 1st floor, B wing, Paradigm Towers, Mumbai, Maharashtra 400064, IN
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