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Lead the design and scaling of agent-based AI automation to simplify core financial services operations and exception management. Accountable for the product strategy, roadmap, and ensuring solutions meet strict regulatory, audit, and risk control standards.
Requires over 7 years of experience owning products in complex regulated environments, specifically within global financial services. Must possess a deep understanding of AI automation, prompt engineering, and agile delivery models.
ROLE OVERVIEW
We are hiring a senior Product Owner to lead the design, delivery, and scale‑out of agent‑based automation across core financial services operations. This role sits within the Global Delivery Simplification organization and focuses on re‑imagining how complex operational processes are executed using agentic AI in a regulated, control‑intensive environment.
The Product Owner will ensure solutions deliver measurable reductions in manual exception handling, aged breaks, cycle time, operational risk, and unnecessary handoffs, while improving transparency, control effectiveness, and client outcomes. This includes meeting regulatory, audit, data governance, and model risk expectations by embedding explainability, evidence capture, human-in-the-loop review, and escalation controls into the product design.
This is a hands-on product leadership role requiring strong judgment, deep partnership with operations, technology, risk, data, and control teams, and accountability for outcomes beyond initial delivery, including adoption, sustained performance, exception reduction, and value realization in live operations.
ROLE PURPOSE
The Product Owner leads a cross-functional POD responsible for conceiving, delivering, and scaling agentic capabilities across core business services including Fund Accounting, Middle Office, Transfer Agency, and Custody.
The role is accountable for product strategy, roadmap, prioritization, and value delivery for agent-based exception management, including exception intake, classification, root-cause analysis, recommended resolution, automated remediation where appropriate, and controlled escalation to human reviewers.
Success in this role requires the ability to balance automation ambition with operational materiality and risk. The Product Owner must ensure that controls, auditability, explainability, evidence capture, approval logic, and escalation thresholds are treated as core product features, not downstream compliance activities.
KEY RESPONSIBILITIES
• Own end‑to‑end business outcomes for agent‑based solutions, including efficiency gains, capacity release, quality improvement, risk reduction, and client experience uplift
• Define and communicate a clear product vision for how agentic AI will transform exception management across operational domains, from detection and triage through investigation, resolution, escalation, and post-resolution learning.
• Identify and prioritize opportunities where agent‑based automation can materially improve accuracy, cycle time, resilience, and control effectiveness.
• Align product strategy with business outcomes, regulatory expectations, and enterprise AI risk frameworks.
• Translate simplification goals into clear product hypotheses, roadmaps, and measurable success criteria.
• Act as the voice of the business, converting domain and operational requirements into a prioritized backlog of product increments and user stories.
• Lead agile execution with a focus on incremental value delivery, rapid learning, and operational readiness.
• Oversee the full lifecycle of agentic AI solutions, including problem framing, data grounding, workflow integration, approval and human‑in‑the‑loop design, evaluation, production rollout, and post‑deployment performance management.
• Treat controls, auditability, explainability, and evidence capture as core product features, not downstream compliance activities.
• Use domain expertise to define materiality thresholds, escalation paths, and failure modes appropriate for autonomous or semi‑autonomous execution.
• Make informed build, defer, or stop decisions based on agent performance, operational materiality, and control outcomes.
• Own ongoing agent performance management in production, including accuracy trends, exception patterns, drift indicators, and remediation actions.
• Partner closely with operations leaders, SMEs, risk, data, and engineering teams to validate acceptance criteria and business readiness.
• Define and track KPIs tied to efficiency, quality, cycle time, client outcomes, and risk reduction; quantify and communicate value delivered.
• Communicate progress, risks, and outcomes clearly to senior stakeholders and influence alignment across global teams.
SKILLS AND CAPABILITIES
• Strong product management capability, including product strategy, roadmap definition, backlog prioritization, and stakeholder management.
• Strong product judgment, with the ability to balance automation ambition, operational risk, regulatory expectations, and user trust.
• Proven experience leading cross‑functional agile PODs in complex environments.
• Excellent communication and influencing skills, with comfort engaging both technical and non‑technical audiences.
• Deep understanding of one or more business areas: Fund Accounting, Middle Office, Transfer Agency, or Custody (or demonstrated ability to learn quickly and operate credibly with SMEs)
• Understanding of prompt engineering and model‑alignment practices to improve accuracy and reduce risks such as hallucinations, bias, and data leakage.
• Ability to interpret agent telemetry and operational signals such as low‑confidence outputs, anomalies, repeated failure patterns, and exception spikes.
• Exposure to agent evaluation approaches, including testing edge cases and adversarial scenarios to validate agent behavior.
• Understanding of monitoring and escalation patterns for AI agents, including when outputs should be suppressed, flagged, or routed to human reviewers.
• Solid understanding of data governance principles including data quality, lineage, metadata, and stewardship.
EXPERIENCE REQUIREMENTS
• 7+ years owning products or platforms in complex, regulated operational environments, with clear accountability for outcomes rather than only delivery.
• Experience in global financial services operations, preferably in Fund Accounting, Middle Office, Transfer Agency, or Custody.
• Exposure to AI, automation, or digital transformation programs in enterprise environments.
• Prior experience working closely with engineering, data, risk, compliance, and audit functions.
• Experience launching and scaling solutions into live operations, not just pilots or proofs of concept.
• Experience working in agile POD or product‑centric delivery models.
The minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.
Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.
In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.
Permanent contract from day one
Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
Gold Medical Package for employees and their families (partner and children)
Premium life insurance package and private pension plan
Wide range of soft skills training, technical workshops, language classes and development programs
Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
Variety of well-being programs
Additional benefits available depending on the seniority of the role
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
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Załącznik do standardu Whistleblowing i Speak Up SSBI GmbH dla Oddziału w Polsce
At State Street, we deliver leading investment platforms, data, expertise, and solutions that accelerate performance and better decision making. With over 200 years of global financial leadership, we equip institutional investors through a comprehensive suite of capabilities: Investment Services: Integrated front-to-back solutions across custody, accounting, and operations. Investment Management: Index and active strategies from one of the world’s largest asset managers. Markets: Multi-asset trading, FX solutions, and data-driven research to enhance portfolio value. Who We Are • 50,000+ employees worldwide • Active in 100+ markets • #1 in ETF servicing What You’ll Find Here • Executive perspectives and thought leadership • Timely market commentary and macro insights • Our views on investment operations, ETFs, private markets, and digital finance • Stories reflecting our culture, values and commitment to diversity and inclusion
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