Durham, North Carolina, United States · Remote Solely
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Data analysis, Project management, Business intelligence, Performance improvement, Clinical documentation integrity
Durham, North Carolina, United States · Hybrid
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Financial Reporting, Accounting, Real Estate Accounting, Property Management, Lease Administration
Durham, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Insurance verification, Patient registration, Billing, Financial counseling, Data analysis
Durham, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Performance Management, Total Rewards, Compensation Administration, Project Management, Change Management
Durham, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Financial counseling, Insurance verification, Patient registration, Billing, Revenue cycle management
Durham, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Patient registration, Insurance verification, Billing, Financial counseling, Data entry
Durham, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Performance Management, Total Rewards, Compensation Administration, Project Management, Change Management
Durham, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Operations management, Financial management, Budgeting, Strategic planning, Personnel supervision
Durham, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Insurance verification, Patient registration, Billing, Coding, Prior authorization
Durham, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Patient registration, Insurance verification, Billing and collections, Financial counseling, Prior authorization
Durham, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Physician network management, Provider compensation, Financial analysis, Strategic planning, Contract negotiation
Durham, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Insurance Verification, Patient Registration, Medical Billing, Financial Counseling, Claims Resolution
Durham, North Carolina, United States · Remote OK
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: ICD-10-CM Coding, CPT-4 Coding, Surgical Abstraction, Medical Terminology, Anatomy and Physiology
Emeryville, California, United States · Hybrid
$101k–$155k/yr
The Basics: The ideal candidate brings extensive experience leading audit and compliance programs across multiple frameworks and certifications. The IT Audit Manager builds and runs Tanium's audit program, leading a team…
Skills: IT Audit, Compliance programs, Audit methodology, Risk assessment, Project management
Durham, North Carolina, United States · On-site
Position Summary: The Senior HRIS Analyst is a senior-level functional and technical resource responsible for administering and continuously improving the company’s HR technology ecosystem, with primary emphasis on UKG P…
Skills: UKG Pro, HRIS administration, Payroll processing, Data analysis, Reporting
Durham, North Carolina, United States · Hybrid
$63k–$98k/yr
School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusi…
Skills: Prospect management, Fundraising, Data analysis, CRM systems, Salesforce
Durham, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Insurance Verification, Patient Registration, Medical Billing, Financial Counseling, Prior Authorization
Durham, North Carolina, United States · On-site
$50k–$79k/yr
Occupational Summary Lead and manage compliance and reporting activities associated with grant-supported intellectual property, including federal and non-federal funding sources. Support institutional compliance with the…
Skills: Grant compliance, Financial reporting, Intellectual property administration, Bayh-Dole Act, Database management
Durham, North Carolina, United States · Remote Solely
Member Services Representative / Remote CSR Agent – No Experience Required Company: AO | Globe Life Location: 100% Remote – United States Schedule: Full-Time | Flexible Schedule Experience: Entry-Level | No Insurance Exp…
Skills: Customer service, Communication, Active-listening, Time-management, Organization
Durham, North Carolina, United States · On-site
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Book of business, Client relationship building, Credit processes, Credit products, Customer engagement
Durham, North Carolina, United States • Remote Solely
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The Strategic Services Associate will lead performance improvement initiatives, conduct data analysis, and manage projects to support operational and financial goals. They will also collaborate with clinical and revenue cycle teams to improve physician documentation and ensure regulatory compliance.
Candidates must have a bachelor's degree in a business or health-related field and at least 5 years of work experience, including 3 years in performance or process improvement. Experience leading work teams is required, and professional certifications such as RHIT, RHIA, or CCS are preferred.
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.
General Description of the Job Class
Contribute to the achievement of the DUHS mission through the development and leadership of performance improvement activities in the operational and/or clinical arenas. Assure continual compliance with regulations and accreditation standards through monitoring activities and the design and implementation of strategies to enhance compliance.
Duties and Responsibilities of this Level
Data Analysis & Business Intelligence
• Perform quantitative and qualitative analyses to support strategic, operational, clinical, and financial decision-making.
• Develop recurring and ad hoc analyses using internal data sources and external benchmarking resources.
• Conduct Vizient data pulls and analysis, including benchmarking, utilization, cost, quality, clinical, and operational data as appropriate.
• Clean, validate, reconcile, and manipulate large datasets to ensure analytical accuracy.
• Identify trends, outliers, performance gaps, and improvement opportunities.
• Develop dashboards, reports, scorecards, and executive-ready presentations that translate complex data into clear business insights.
• Partner with Finance, Decision Support, Clinical Analytics, and other data teams to validate financial and operational results.
• Establish baseline performance metrics and develop methodologies to measure the impact of improvement initiatives.
• Support business cases, opportunity assessments, forecasting, and return-on-
Project Management
• Serve as project manager or project-management support for strategic and operational improvement initiatives.
• Develop project charters, workplans, timelines, milestones, and deliverables.
• Coordinate cross-functional meetings, working sessions, and project teams.
• Maintain project trackers, action logs, risk/issue logs, and status reporting.
• Identify project risks, barriers, and dependencies and escalate issues appropriately.
• Hold project stakeholders accountable for deliverables and timelines.
• Prepare concise project updates for leadership, including progress against goals, financial impact, key risks, and next steps.
• Support implementation planning and ensure projects move from analysis and recommendation through execution and sustainment.
Physician Documentation Initiatives
• Support initiatives designed to improve the completeness, accuracy, and specificity of physician documentation.
• Analyze clinical and financial data to identify documentation opportunities and prioritize areas for intervention.
• Partner with physicians, Clinical Documentation Integrity (CDI), Health Information Management (HIM), Coding, Revenue Cycle, and clinical leadership.
• Develop physician-specific or service-line-specific analyses to identify documentation trends and opportunities.
• Assist in creating physician education materials, performance reports, and feedback tools.
• Track documentation improvement initiatives and quantify associated financial, quality, coding, and operational impacts.
• Monitor results over time and help develop processes to sustain improvements.
Margin Improvement Initiatives
• Support enterprise and service-line margin improvement initiatives through data-driven opportunity identification and project execution.
• Analyze revenue, expense, utilization, productivity, supply cost, labor, reimbursement, and other financial/operational drivers.
• Partner with Finance and operational leaders to identify root causes of unfavorable performance.
• Quantify potential savings, revenue opportunities, and financial impact associated with improvement opportunities.
• Develop initiative-level tracking to monitor expected versus realized financial benefits.
• Support initiatives related to labor productivity, supply utilization, purchased services, revenue optimization, clinical variation, throughput, capacity utilization, and other margin drivers.
• Help operational leaders translate analytical findings into practical improvement actions.
• Monitor and report results following implementation to ensure benefits are realized and sustained.
Strategic Planning & Executive Support
• Conduct research and analysis supporting strategic planning, market assessments, service-line planning, and organizational priorities.
• Prepare executive presentations, briefing materials, dashboards, and decision-support analyses.
• Support leadership with rapid-turnaround analyses and special projects.
• Synthesize information from multiple sources into clear recommendations and courses of action.
• Maintain a strong understanding of organizational strategy, financial performance, operational priorities, and key performance indicators.
Core Deliverables
The Strategic Services Associate will be expected to regularly produce:
• Vizient benchmark and performance analyses
• Executive dashboards and scorecards
• Opportunity assessments and financial analyses
• Project charters and detailed workplans
• Initiative tracking and status reports
• Physician documentation opportunity analyses
• Margin improvement opportunity assessments
• Savings/revenue realization trackers
• Executive presentations and decision-support materials
• Post-implementation performance analysis
Required Qualifications at this Level
Education: Bachelors degree in a business or health-related field is required.
Experience: Minimum of 5 years work experience, including 3 years of experience with significant responsibility for performance/ process improvement. Experience leading work teams required.
Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience.
Coding experience is highly Preferred - Preferrable Inpatient. Clinical experience is preferred
Degrees, Licensure, and/or Certification: RHIT/RHIA/CCS- Preferred
Knowledge, Skills, and Abilities: Effective written and verbal communication skills
Ability to communicate with customers/staff with diverse educational backgrounds
Analysis of data and processes for opportunities for improvement
Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use of time, organization
Knowledge of accreditation standards and regulations related to health care
Attention to detail and accuracy
Computer literacy
Distinguishing Characteristics of this Level
N/A
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
We put the person who needs our care at the center of everything we do.
Duke University Hospital (DUH) is consistently rated as one of the best hospitals in the United States and is known around the world for its outstanding care and groundbreaking research. Driven to bring extraordinary discoveries to fruition, deliver cutting edge clinical services to patients, and apply care and compassion to all stages of care, we maintain an unwavering focus on making the individuals and communities we serve healthier. Today, DUH is the flagship of the Duke University Health System and a full-service, 957-bed, tertiary and quaternary academic medical center. Ranked nationally in 10 adult specialties by U.S. News and World Report for 2019-2020 and ranked first in North Carolina and first in the Raleigh-Durham area, care is delivered with inspiring passion and a deep commitment to put the person who needs our care at the center of everything we do.
Offices: 2301 Erwin Rd, Durham, North Carolina 27705, US
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Companies currently hiring include Duke University School of Medicine, Fidelity Investments, Duke University Hospital, Aspida, ACA Group, among others. Browse the listings above to see every active employer.
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