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The Senior Crew Analysis Consultant leads research and analysis to inform staffing, contract planning, and labor strategy for Pilot and Flight Attendant operations. They develop analytical solutions, predictive models, and reporting tools to support business decisions and facilitate negotiations.
The role requires expert-level experience in data collection, applied statistics, and operational analysis, along with proficiency in SQL, Python, R, and data visualization tools. Candidates must possess strong communication skills and the ability to present complex findings to senior leadership.
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
The Senior Crew Analysis Consultant supports Crew Planning and Air Operations by leading research and analysis that informs Pilot and Flight Attendant staffing, contract planning, and labor strategy. They’ll develop analytical solutions, reporting, and data processes that support the administration of current Crew Collective Bargaining Agreements and provide insights for future negotiations. They’ll partner closely with Crew Planning, Air Operations, Labor Relations, and other Stakeholders to evaluate contractual impacts, solve complex business challenges, and support negotiation efforts as needed. The Senior Crew Analysis Consultant leverages strong analytical, technical, and communication skills to translate complex data into actionable insights and present recommendations to Senior Leadership that support fair, business‑focused solutions.
Additional Details
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Lead and execute the research and analysis of trends, the development of new processes, tools and reports to support greater efficiency for Crew Planning and Scheduling
Mentor Team members and help develop junior Team members within and outside the Team
Leverage their own and the Team’s technology skills (SQL, Alteryx, Python, R, Tableau, Big Data Concepts) and business knowledge to provide answers to business requests
Transform raw data into easily understood, presentable, and actionable findings, sharing them with Senior Leaders, Employees, and Unions
Lead the development, improvement and maintenance of predictive models and forecasting tools
Facilitate and teach technical guidance on principles and topics to Crew Planning, Scheduling, Labor Relations, Finance and other departments across the company
Lead the analysis of proposed work rule changes and support Labor Relations, Finance and the People Department with crew related data
Partner with Technology and other business areas to develop, improve, maintain and correct deficiencies on software and data sources
Drive operational and cost improvements for staffing, crew pairings, daily open time assignment, and irregular operations management by conducting analysis using optimization
Utilize appropriate data management procedures including privacy standard, ensuring the Team follows the procedures and standards accordingly
Interface with and support Leaders in Crew Planning, Scheduling, Training, and other departmental Employees on a daily basis
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
Expert knowledge of the Air Operations organization, philosophies, and procedures
Skilled in seeking opportunities for improvement when problems arise
Ability to make decisions in an ambiguous environment
Ability to train and lead junior Team members on data, tools, techniques, business knowledge and solving complex problems
Ability to work under pressure, deadlines and juggle multiple tasks working as a Team player with little supervision
Ability to interpret data, draw implications and adjust the analysis approach as required
Ability to clearly communicate complex principles, work rules and processes to all audiences verbally and in writing
Ability to develop and deliver presentations to large audiences including Senior Leadership and Union Leaders
Ability to comprehend and manage optimization software, interpret results, and create iterative processes for improvement
Ability to develop and maintain strong relationships with Customers, peers and Leaders while taking ownership of individual and Team deliverables
Education
Required: High School Diploma or GED
Experience
Expert level experience, expansive and far reaching knowledge in:
Data collection, applied statistics, business analysis, and presentation
Scheduling, planning, or operational analysis
SQL (Oracle, Teradata, PostgreSQL)
Python, R, or other related data analysis resources
Presenting to Senior Leadership
Tableau or other data visualization software
Licensing/Certification
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be able to work rotating shifts, holidays, and overtime
Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
Air travel with frequent overnight stays required
Ability to work extended hours as needed
Pay & Benefits:
Competitive market salary from $132,200 per year to $146,900 per year depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
•Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
•Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings
•Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
•Competitive health insurance for you and your eligible dependents (including pets)
•Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
•Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
Pay amount does not guarantee employment for any particular period of time.
401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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We run on Southwest Heart!
At Southwest®, everything we do—from our smiling People to our policies—is designed to let you go with Heart. No matter what comes up in your travels, we’ve got your back. Because while any airline can fly you, only Southwest lets you go with Heart. Application fees don’t fly. The only way to apply for a job at Southwest Airlines is through careers.southwestair.com. We'll never ask for any payment for your application or training.* *Destination 225° is a Southwest Airlines program. Applying is free; however, candidates advancing through the selection process are responsible for all costs incurred.
Offices: 2702 Love Field Drive, Dallas, TX 75235, US · 2702 Love Field Dr, Dallas, TX 75235, US · 100 World Way, Los Angeles, CA 90045, US
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