Boston, Massachusetts, United States · On-site
$21/hr–$36/hr
Overview: Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer…
Skills: Retail Sales, Customer Service, Bilingual Spanish, Digital Banking, Loan Origination
Boston, Massachusetts, United States · Hybrid
$90k–$180k/yr
About Us Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objecti…
Skills: Java, J2EE, Spring, Spring Boot, Distributed Systems
Middleton, Massachusetts, United States · On-site
$90k–$130k/yr
POSITION SUMMARY: Wealth Management Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. As senior members of the service…
Skills: Client Relationship Management, Financial Planning, Digital Marketing, Portfolio Management, MS Excel
Boston, Massachusetts, United States · Hybrid
$90k–$180k/yr
About Us Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objecti…
Skills: Java, J2EE, Spring, Spring Boot, Distributed Systems
Boston, Massachusetts, United States · Hybrid
$60k–$110k/yr
About Us Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objecti…
Skills: Calendar Management, Travel Coordination, Expense Reporting, MS Office, Administrative Support
Gardner, Massachusetts, United States · On-site
$22/hr–$27/hr
Work Location: Gardner, Massachusetts, United States of America Hours: 40 Pay Details: $22.00 - $27.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunitie…
Skills: Customer Service, Banking Transactions, Financial Advice, Lead Management, Problem Solving
Gardner, Massachusetts, United States · On-site
$22/hr–$27/hr
Work Location: Gardner, Massachusetts, United States of America Hours: 40 Pay Details: $22.00 - $27.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunitie…
Skills: Customer Service, Financial Advice, Transaction Processing, Account Opening, Lead Management
Needham, Massachusetts, United States · On-site
About Us Billions have been invested into behavioral health innovations over the past years, yet the sum of these efforts have led to close to zero improvement at a population level. Why? Unlike other fields of medicine …
Skills: Operational Leadership, Financial Modeling, Fundraising, Scaling Systems, Vendor Management
Las Bahamas, Buenos Aires, Argentina · On-site
Do you want to work with great people? Looking for the opportunity to progress and further develop your career? We’re currently recruiting and would love to speak with you about how SSP could be the right place for you. …
Skills: Business Development, Sales Strategy, Client Relationship Management, Territory Planning, Bid Management
Las Bahamas, Buenos Aires, Argentina · On-site
Vencora Business Unit: Job Summary: To promote the sale of SSP Group general insurance software solutions within the Caribbean region to new and existing clients, including insurers and MGAs. To develop and maintain effe…
Skills: Business Development, Sales Strategy, Client Relationship Management, Territory Planning, Bid Management
Bellingham, Massachusetts, United States · On-site
$16/hr–$19/hr
JOB SUMMARY: Under the direction of Branch Management employees in this position provide banking products and services to new and existing customers. Uses sales, relationship management and business development skills to…
Skills: Sales, Relationship Management, Business Development, Customer Service, Banking Transactions
Boston, Massachusetts, United States · Hybrid
$19/hr–$28/hr
Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As…
Skills: Financial Counseling, Patient Registration, Insurance Verification, Healthcare Billing, CPT Codes
Hingham, Massachusetts, United States · On-site
$28/hr–$30/hr
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Property Management, Bookkeeping, Financial Reporting, Rent Collection, Yardi
Boston, Massachusetts, United States · On-site
$25/hr–$26/hr
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Adaptability, Business Acumen, Customer And Client Focus, Oral Communications, Problem Solving
Dartmouth, Massachusetts, United States · On-site
$80k–$120k/yr
Overview Join Acadia Healthcare's CFO Training Program and embark on an exciting journey to become a future leader in the field of behavioral healthcare finance. As the largest stand-alone behavioral health company in th…
Skills: Accounts Receivable, Financial Reporting, Budgeting, Cost Monitoring, Generally Accepted Accounting Principles
Framingham, Massachusetts, United States · On-site
$143k–$185k/yr
TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your develop…
Skills: Business Architecture, Enterprise Strategy, Corporate Transformation, Strategic Planning, Operating Model Design
Dartmouth, Massachusetts, United States · On-site
$80k–$120k/yr
Overview Join Acadia Healthcare's CFO Training Program and embark on an exciting journey to become a future leader in the field of behavioral healthcare finance. As the largest stand-alone behavioral health company in th…
Skills: Financial Management, Strategic Planning, Accounts Receivable, Budgeting, Financial Reporting
Dartmouth, Massachusetts, United States · On-site
$80k–$120k/yr
Overview Join Acadia Healthcare's CFO Training Program and embark on an exciting journey to become a future leader in the field of behavioral healthcare finance. As the largest stand-alone behavioral health company in th…
Skills: Financial Management, Accounts Receivable, Budgeting, Financial Reporting, Strategic Planning
Boston, Massachusetts, United States · On-site
$153k–$165k/yr
The Massachusetts Port Authority is Going Above and Beyond™ for your career. We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our employees are essential in…
Skills: Financial Leadership, Economic Analysis, Budgeting, Forecasting, Pricing Strategies
Marlborough, Massachusetts, United States · On-site
$86k–$109k/yr
TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your develop…
Skills: Internal Controls, Trade Compliance, Risk Assurance Methodology, Auditing, Regulatory Compliance
Boston, Massachusetts, United States • On-site
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The role focuses on enhancing the branch customer experience through sales, service, and digital engagement for consumer and business banking clients. Responsibilities include performing teller operations, managing customer appointments, and identifying opportunities for banking solutions.
Requires a high school diploma or GED and at least one year of experience in retail sales, customer service, or a call center. Strong communication skills and proficiency with internet technology are essential, with bilingual abilities preferred.
Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner.
Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs.
Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.
Explain the high-level criteria used to decision loan applications.
Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.
Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance.
Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.
Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.
Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.
Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities. Identify and escalate cases of suspected fraud.
Resolve and accurately log all customer complaints in the appropriate system.
Review, approve and help resolve Consumer and Business Banking customer overdrafts.
Accurately complete customer transactions.
Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
Complete other related duties as assigned.
The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner. The position is a key driver of sales and the customer experience within the branch. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service any and all banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions.
Managerial/Supervisory Responsibilities:
Not Applicable
High school diploma or equivalent (GED) and a minimum of 1 year’s proven retail sales, call center, customer service, or telesales experience
Strong verbal communication skills
Strong interpersonal skills
Ability to interact with varying customers (consumer to small business)
Ability to effectively handle difficult customer conversations
Well-organized
Proven time management skills
Proven prioritization skills
Ability to work under critical time constraints in a team environment
Proficiency with internet user-level technology
Bilingual based on branch needs
Proven referral and/or sales ability
Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.
Ability to read fine print
Ability to interact with customers in an open face-to-face work environment
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.68 - $36.13 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
Offices: 345 Main St., Buffalo, New York 14203, US · 1 Light St., Baltimore, Maryland 21202, US · 1100 N. Market St., Wilmington, DE 19801, US
Based on 3610 listings with disclosed salaries, most finance & accounting jobs in Massachusetts pay between $74k–$194k per year. Individual offers vary with seniority, company size, and specialization.
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