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$20/hr–$25/hr
Full-time
high school
Comprehensive Benefits
Posted 11d ago
Apply by Oct 25
~40 hrs/week
Responsibilities
Process financial transactions such as deposits and withdrawals while ensuring strict adherence to banking regulations and policies. Maintain client relationships through professional service and promote bank products and services to meet client needs.
Requirements
Requires a high school diploma or GED and 1 to 3 years of experience in cash handling or banking. Candidates must possess strong basic math skills and proficiency in Microsoft Office.
Full job description
Looking for a career opportunity with growth potential? Plumas Bank seeks a Client Services Specialist to work in our Quincy branch. Must possess strong communication, interpersonal, and problem-solving skills. 1 to 3 years of Cash handling and or Banking experience required. Must have excellent customer service, phone and computer skills with Excel and Word knowledge. Ability to work in a team environment and establish and maintain customer relationships. Bi-lingual is a plus. Salary range for this position is $20.00/hr to $25.00/hr DOE.
Under direct supervision, this position requires a helpful, "people-focused" individual that is very careful with adherence to well defined work where repeatable results are needed. The work is highly precise in nature and requires a strong attention to detail which calls for working at a steady, even pace. It is vital for the work output to be high quality with correct results time and time again; checking and double-checking is often necessary. Individuals performing the job must be patient and conscientious. Interacting with clients requires a professional, formal manner where the focus is on completing the task pleasantly and correctly. An individual must possess the ability to discuss with the client the various products and services Plumas Bank has to offer. ESSENTIAL DUTIES
Utilize Banking Regulations with Plumas Bank Policy and Procedures to complete all transactions with good judgement and accuracy including but not limited to Currency Transaction Report (CTR), Monetary Transaction Report (MTR), Office of Foreign Asset Control (OFAC), Suspicious Activity Report (SAR), Know Your Client (KYC), etc.
Maintain and apply sufficient knowledge of banking regulatory compliance and complete with passing scores within the online compliance training according to established schedule.
Process Deposits, Withdrawals, Payments, Check Cashing, Exchange Negotiable Instruments and all other related transactions following Plumas Banks Policy & Procedure within the assigned Employee Limits.
Balance and manage individual cash drawer limits following Plumas Banks Policy & Procedures within the assigned Employee Limits.
Assist clients with Safe Deposit Access and Closures.
Help with Balancing, Adding Cash and troubleshooting the Branch ATM.
Develop a thorough understanding of each Plumas Bank product and service offered.
Cultivate client retention by conducting assigned touch calls to promote client care, discuss strategies and cross-sell products helpful to the clients’ needs. Use product knowledge to educate clients on issues such as fraud, cam alerts, account fees and any changes that may impact clients.
Order Branch Supplies.
Maintain branch Retention.
Have a thorough understanding of each Plumas Bank product and service offered and discuss them at staff meetings throughout the year to assist other employees to gain their knowledge.
Utilize the knowledge of Plumas Banks products and services to recognize if the current product or service is the best fit for the client and be able to refer clients to the appropriate staff members if necessary, or help clients with questions and concerns regarding ATM cards, ATM transactions, Check Book Balancing, Stop Payments, Account Fees, Foreign Currency.
Participate in branch merchandising for Plumas Bank promotions and services.
Assist with Incoming Emails and Calls.
Maintain and Utilize Safety and Soundness for Client Confidentiality and Bank Security.
MINIMUM REQUIREMENTS These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
High school diploma or general education degree (GED); 1 to 3 years or more of related experience and/or training; or the equivalent combination of education and experience. Work-related experience should consist of a cash handling and/or customer service background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.
About Plumas Bank
Our Mission We make banking personal and powerful for the businesses, individuals and communities we serve.
Our Vision To exceed every idea of what a bank can be.
Our Values Bankers Who Believe Committed to Community Forging the Future Real Relationships HERE. For Good. There are many reasons to work for Plumas Bank. Working for a company that has seen significant growth in recent years while still maintaining a family environment are just a couple reasons. Receiving the comprehensive benefits that Plumas Bank offers its' team members is another great reason!
Plumas Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Plumas Bank is a full-service community bank established in 1980 and headquartered in Quincy, California. With 19 branch offices in Northern Nevada and Northeastern California, it is one of the top performing community banks in the nation. Plumas Bank is a key provider of financial services to small and mid-sized businesses across the region. It has Preferred Lender status with the United States Small Business Administration and operates loan production offices in California, Nevada and Southern Oregon.
For more information on Plumas Bancorp and Plumas Bank, please visit our website at www.plumasbank.com.
Offices: 35 S Lindan Ave, Quincy, California 95971, US · 510 North Main Street, Alturas, California 96101, US · 1101 N Carson St, Carson City, Nevada 89701, US · 255 Main St, PO Box 588, Chester, California 96020, US · 43163 Highway 299 E, PO Box 189, Fall River Mills, California 96028, US
bankingsmall business loansonline bankingcommercial loansagricultural loansbusiness line of creditremote depositsavings secured loansfinancial partnerhome equity line of credit
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