Jobs at TruArc Health (Now Hiring) — 5 open

Job DetailsJob Location: IRVINE - Irvine, CA 92618Position Type: Full TimeSalary Range: $22.00 - $26.00 HourlyJob Shift: DayThe Client Success Support Specialist provides essential support to the Client Success team by answering incoming phone calls, triaging provider and patient inquiries, managing support tickets, and assisting with routine administrative tasks. This role plays a key part in ensuring timely, professional communication and operational support for both internal teams and external clients.

Client & Inquiry Support

Respond promptly and professionally to incoming calls, emails, and portal inquiries per Standard Operating Procedures.
Triage and route provider and patient questions to the appropriate team
Escalate urgent or complex issues following established protocols
Deliver consistent, solution-focused service to clients and patients maintaining client satisfaction of 90% or higher in post interaction surveys

Ticket & Communication Management

Create, assign, and manage support tickets in Zendesk (or similar systems) per Standard Operating Procedures
Monitor ticket queues and ensure timely follow-up and resolution
Accurately document interactions and outcomes for tracking and reporting
Assist in organizing and distributing client communications and updates

Onboarding & Documentation

Support new client onboarding, including scheduling and progress tracking per Standard Operating Procedures.
Update client information and service tracking tools

Administrative & Operational Support

Monitor shared inboxes and respond using the approved workflows per Standard Operating Procedures
Compile data for client surveys, reports, and performance dashboards
Collaborate with internal teams to ensure smooth operations
Perform additional duties as assigned by the Director of Client Success

QualificationsQualifications

High school diploma or equivalent required; associate or bachelor’s degree preferred
1+ years of experience in customer service or administrative support in a healthcare environment
Experience with support ticketing platforms required; Zendesk experience preferred
Experience with document and reporting software such as Adobe Creative Cloud, Microsoft Office Suite, or similar
Healthcare experience required, laboratory experience preferred
Strong written and verbal communication skills
Ability to handle multiple tasks while maintaining attention to detail

Key Attributes

Professional and courteous phone manner
Highly organized with strong time-management skills
Dependable, team-oriented, and adaptable to changing priorities
Customer-first attitude with a willingness to learn and grow