Indianapolis, Indiana, United States · Remote Solely
$80k–$100k/yr
Senior
Who We Are We are Waste Harmonics Keter, your partner in handling complex waste operations. Growing steadily for nearly 25 years, we have become the choice provider for managed waste services by pairing high-touch, white…
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Managing Technical Consultant, Health and Safety Compliance
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Indianapolis, Indiana, United States · Remote Solely
Senior+$38M raised
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$80k–$100k/yr
Full-time
bachelor degree
Competitive Compensation, Annual Bonus Plan, Continuous Learning And Development Opportunities, 401(k) Retirement Savings With Company Match, Medical Insurance, Dental Insurance
Posted 33d ago
~40 hrs/week
Remote in United States
Responsibilities
Manage a portfolio of strategic customer accounts to drive retention and revenue growth through trusted partnerships. Serve as the primary point of contact to ensure operational excellence, contract fulfillment, and alignment with customer objectives.
Requirements
Requires 5–7 years of experience in account or relationship management with a proven track record of managing strategic portfolios. Proficiency in Salesforce and Microsoft Excel is required, and a bachelor's degree is preferred.
Full job description
Who We Are
We are Waste Harmonics Keter, your partner in handling complex waste operations.
Growing steadily for nearly 25 years, we have become the choice provider for managed waste services by pairing high-touch, white-glove customer service with data-driven, tech-enabled programs. From developing proprietary monitoring technology to linking arms with other industry leaders to strengthen our operations, we have a storied history of doing what's needed to serve our customers well.
Who We're Looking For:
The Relationship Manager is responsible for managing and growing a portfolio of strategic customer accounts by developing trusted partnerships, delivering exceptional customer experiences, and identifying opportunities for long-term growth. This role serves as the primary point of contact for assigned clients, ensuring operational excellence, contract fulfillment, and alignment between customer objectives and Waste Harmonics Keter's solutions.
The ideal candidate is a consultative relationship builder with strong business acumen, exceptional communication skills, and a passion for delivering measurable value to customers. This individual thrives in a collaborative environment and is motivated by driving customer success, retention, and revenue growth.
This is a fully remote position and may be based anywhere within the United States.
What You'll Be Doing:
Manage a portfolio of strategic customer accounts, serving as the primary point of contact for all relationship management activities
Build long-term partnerships with customers by understanding their business objectives and delivering proactive, value-driven solutions
Drive customer retention by ensuring exceptional service delivery, responsiveness, and consistent account management
Identify opportunities to expand existing customer relationships through additional services, sustainability initiatives, and strategic account planning
Lead regular business reviews with customers to communicate performance metrics, operational updates, and continuous improvement opportunities
Monitor account performance, analyze trends, and develop action plans to improve customer satisfaction and operational outcomes
Manage customer escalations and coordinate cross-functional teams to ensure timely resolution of service-related issues
Collaborate with Operations, Finance, Sales, Legal, and Customer Operations teams to ensure contractual commitments and customer expectations are consistently achieved
Support contract renewals, pricing discussions, and account planning activities to maximize customer value and profitability
Maintain accurate account documentation, forecasts, and customer activity within Salesforce and other business systems
Stay informed of market trends, industry developments, and sustainability initiatives to provide strategic guidance to customers
Contribute to process improvement initiatives that enhance customer experience and operational effectiveness
Mentor and support less experienced team members while fostering a collaborative and customer-focused culture
What You'll Bring to the Table:
Bachelor's degree preferred; equivalent professional experience will be considered
5–7 years of experience in account management, relationship management, sales, or another customer-facing business role
Demonstrated success managing strategic customer portfolios and driving customer retention and revenue growth
Strong experience building executive-level customer relationships and influencing business outcomes
Experience managing contract renewals, business reviews, and customer performance reporting
Excellent communication, negotiation, and presentation skills
Strong analytical and financial acumen with the ability to interpret performance data and identify growth opportunities
Proficiency with Salesforce CRM and Microsoft Excel
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Ability to work independently while collaborating effectively across cross-functional teams
Preferred Skills:
Experience supporting enterprise or Fortune 500 customer accounts
Background in waste management, environmental services, facilities management, logistics, or other service-based industries
Experience with contract management and customer profitability analysis
Knowledge of sustainability initiatives and environmental solutions
Experience leading executive business reviews and strategic planning sessions
Strong understanding of customer lifecycle management and consultative account management best practices
What's Good to Know:
Fully remote position with the flexibility to work from anywhere within the United States
Up to 30% travel required for customer meetings, business reviews, and internal meetings
Significant collaboration with Operations, Finance, Legal, Sales, and Customer Operations teams
Opportunity to manage strategic enterprise customer relationships while contributing to long-term company growth
Fast-paced, customer-focused environment requiring strong communication, business acumen, and problem-solving skills
What We Bring to the Table:
Competitive Compensation
Annual Bonus Plan at Every Level
Continuous Learning and Development Opportunities
401(k) Retirement Savings with Company Match; Immediate Vesting
Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer
7 Paid Holidays
At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.
Waste Harmonics Keter is a leading provider of managed waste services for businesses across North America.
Industry
Environmental Services
Company size
201-500 employees
Founded
2001
Headquarters
Stamford, CT
LinkedIn followers
5,143
Waste Harmonics Keter is a leading provider of managed waste services for businesses across North America, delivering consolidated, efficient, and sustainable waste and recycling solutions. As the only company in the waste management industry with a proprietary, patented monitoring technology solution for both dumpsters and compactors, Waste Harmonics Keter can increase efficiencies in your operations, supported by transparent and verifiable insights for your sustainability and ESG reporting needs. We do waste better, smarter, and more cost-effectively, so you can focus on your core business.
Offices: 400 Atlantic Street, Suite 500, Stamford, CT 06901, US · 7665 Omnitech Place, Victor, NY 14564, US
How many Environmental & Sustainability jobs are open in Indianapolis, IN right now?
There are currently 468 open environmental & sustainability positions in Indianapolis, IN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Environmental & Sustainability roles in Indianapolis, IN?
Companies currently hiring include Republic Services, WM, Indiana State Park Inns, Langan Engineering & Environmental Services, The AES Corporation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Environmental & Sustainability jobs in Indianapolis, IN?
Yes — 82 of the 468 open environmental & sustainability positions offer remote or hybrid work (18 remote, 64 hybrid).
How do I apply for Environmental & Sustainability jobs in Indianapolis, IN?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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