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Other, Full-time
high school, bachelor degree, professional certificate
Medical Insurance, Dental Insurance, Vision Insurance, 401(k) With Company Match, Basic Life Insurance, Short-Term Disability
Posted 12d ago
~40 hrs/week
Responsibilities
Oversee daily activities and performance of service technicians to ensure quality work meets customer service level agreements. Act as the primary liaison between the company and the customer to coordinate work requests and improve service offerings.
Requirements
Requires a high school diploma or bachelor's degree with at least 6 years of experience or specific fire protection certifications. Must possess a valid driver's license and the physical ability to work in hazardous environments and climb ladders.
Full job description
Why Join Our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen’s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates.
Benefits at Vallen
Medical, Dental, and Vision Insurance
Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage
401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)
Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off (Vacation and Sick Days): 80–160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire. 40–56 hours of sick time per year based on seniority and advanced upon hire.
Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays
Employee Assistance Program
Employee Resource Groups for networking and team building
Tuition Reimbursement Program
Employee Referral Program
Safety shoe and safety glasses reimbursement (based on position)
Employee discounts through BenefitHub
Advancement opportunities
Vallen complies with all minimum wage laws
We accept applications on an ongoing basis
Position Summary:
Join our exciting & dedicated team at Vallen as a Tech Service Supervisor focused on Instrument, Fire, and Respiratory services in our Vallen Safety Services group. In this position, you will be responsible for overseeing daily activities and performance for a team of service technicians to ensure the quality of work provided to the customer meetsand/or exceeds Vallen's contract and the customer's service level agreement. You will also ensure assigned team membersare properly trained and are working in compliance with Vallen standard operating procedures, company policies, and customer specifications.
Essential Job Duties and Responsibilities:
Performs staff supervisory duties for assigned team of Service Technicians; responsibilities include but are not limited to interviewing, selecting, hiring, coaching, training, counseling, delegating work assignments and disciplining associates while enforcing company policies, procedures, and productivity standards.
Acts as the liaison between Vallen Safety Services and the customer; interfaces and collaborates with the customer for coordination of work requests and desired job activities.
Reviews and approves all labor times reported by assigned technicians.
Demonstrates awareness of profitability and utilization rates, cash flow, and other company metrics.
Continually looks for process and/or cost savings improvement opportunities at the client and collaborates with the client on desired service offerings.
Performs and/or oversees safety and technical audits.
Schedules and performs quality inspections.
Accountable for asset management and protection
Accountable for client facility protection.
Ensures all documentation for work requests and assignments are filled out accurately, completely and submitted for proper invoicing; ensures required copies are provided to the customer upon servicing equipment.
Maintains accurate inventories related to job and maintenance orders.
May be required to respond to emergency field calls and/or assist with parts and equipment requests in absence of a technician.
Demonstrates in-depth knowledge of all regulatory standards i.e., State, OSHA, and NFPA regulations, Manufacturer guidelines and VSS SOP's; always exhibits safe work practices.
Accountable for appropriately using and/or overseeing the use of various company provided assets which may include but are not limited to company vehicle, inventory, safety equipment, laptop, LSI scanner, test equipment, tools, radio, cell phone, fuel card and/or credit card.
Performs other duties as assigned.
Job Qualifications:
High School or GED
Bachelors in related field of study or
6+ years of applicable direct experience
5+ Current Certifications (manufacturer/state) in a fire protection related field
Mechanically inclined
Advance communication, initiative, and problem-solving skills
Specific -- RELEVENT experience
In-depth experience inspecting, testing, maintaining, and repairing Life Safety Equipment.
Demonstrated ability to repair and service equipment sold by Vallen.
Current motor vehicle license with a good driving record; Commercial Driver License (CDL) required if transporting loads of hazardous materials.
Demonstrated proficiency with hand tools.
Demonstrated ability and/or competencies to manage a team successfully.
Demonstrated positive customer service and the ability to manage multiple customer accounts.
Demonstrated advanced computer skills.
Must be able to read, write and comprehend English.
Work Environment & Physical Demands:
Reasonable accommodations will be evaluated and may be implemented to enable individuals with disabilities to perform essential functions of this position.
May be required to complete continuing education courses as required to keep all certifications and licenses current; if applicable, may be required to pass all test requirements for approval to work offshore.
May have travel requirements with limited advance notice.
Occasionally requires long and varied hours.
Ability to work in extreme hot or cold environment; indoors and/or outdoors.
Ability to work in dusty conditions.
May work in hazardous environments and be required to follow safety precautions and use or wear appropriate safety equipment.
While performing the duties of this job, the employee is regularly required to talk and hear.
The employee frequently is required to sit, stand, and walk.
Must have the ability to walk at a regular pace for up to 15 continuous minutes. Must be able to work from a standing position for 8-10 hours.
Must be able to bend, climb, and stoop as needed for access of equipment to repair and service.
The employee may be required to occasionally lift and/or move up to 55 lbs.
Must have the ability to climb stairwells up to 15 high.
Must have the ability to ascend and descend ladders (step, extension, case) up to 24' high.
Specific vision abilities required by this job include close vision, and ability to adjust focus.
Stay up to date with Vallen, and follow us on LinkedIn, Facebook and Twitter. Equal Opportunity Employer - Ethnically and Culturally Diverse/Females/Veterans/Disabled/Sexual Orientation/Gender Identity
Related keywords
Fire ProtectionNFPA RegulationsOSHALife Safety EquipmentInstrument ServicesRespiratory ServicesCDLTechnical AuditsAsset ManagementSafety ServicesVallen Safety ServicesMaintenanceRepairField Service
About Vallen - Formerly Industrial Distribution Group (IDG)
Vallen, formerly Industrial Distribution Group, Inc., is the market leader in the design, build, and management of supply chain solutions and a national distributor of indirect materials . Our knowledgeable and experienced Associates strive to deliver world class service and provide cost take-out initiatives for our Customers.
Our suite of supply chain solutions embodies our specialized supply chain knowledge in product procurement, inventory management, product application, and process improvements. We currently provide solutions for over 600 global companies and institutions.
Our decades of experience enable us to provide our Customers with solutions designed specifically for their requirements. We can deliver lower total product cost as a tier one supplier through our relationships with the world's leading indirect material manufacturers.
Offices: 2100 The Oaks Parkway, Belmont, NC 28012, US
Supply Chain SolutionsE-CommerceDocumented Cost SavingsTechnical SpecialistsQuality Business Management SystemTool and Application Servicesand Provide Thousands of Products from World-Class Brands
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