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Full-time
postgraduate degree
Competitive base pay, Performance-based incentives, Benefits plan, Training and development programs, Career advancement paths
Posted 2d ago
~40 hrs/week
Responsibilities
The Product Manager will own the P&L for the Water Purification portfolio, driving revenue growth, customer acquisition, and product innovation. They will also develop and execute retention strategies while collaborating with cross-functional teams to ensure operational excellence.
Requirements
Candidates must have 7+ years of experience in product or category management within relevant industries and strong analytical and financial modeling skills. Proficiency in MS Excel and a proven ability to drive profitable growth through product strategy are essential.
Full job description
Find Your Limitless with Reliance
By joining Reliance as a Product Manager, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!
What do we offer?
The tools you need to succeed – including the tools for the job as well as training and development programs
A successful and knowledgeable team to be part of and learn from
Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
A great benefits plan for you / your family
Career paths so you can advance in the company
Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team
What will you do?
Business Growth & Portfolio Ownership:
Own the P&L for the Water Purification portfolio, including revenue growth, margin, and customer base health
Lead strategies to grow new customer acquisition
Identify and execute opportunities to expand product offerings, vendor partnerships, and packages
Execute annual price increase strategies while balancing retention and competitiveness
Partner with Sales, Marketing, Field, and Call Centre teams to drive growth and execution excellence
Customer Retention & Lifecycle Management:
Develop and execute retention strategies to manage and reduce customer churn
Segment customers by churn likelihood and deploy targeted retention initiatives
Partner with Call Centre and Field teams to improve customer experience and save rates
Lead loyalty, upgrade, and cross-sell initiatives to increase customer lifetime value
Strategic Planning & Product Roadmap:
Build and maintain a 2-year roadmap for Water Purification products and services
Identify opportunities for innovation (e.g., filtration technology, service models, sustainability)
Drive new product introductions and go-to-market strategies
Support Supply Chain with forecasting and inventory planning
Cross-Functional Leadership:
Collaborate closely with Marketing to develop effective campaigns and value propositions
Align with Finance, Legal, Procurement and Operations on pricing, promotions, and governance
Ensure CRM accuracy for pricing, products, and packages
What do you bring?
7+ years’ experience in product/category management in Water Purification, Plumbing, Home Services or adjacent industries
Excellent cross-functional leadership and stakeholder management skills
Strong understanding of retention, pricing strategy, and lifecycle management
Proven ability to drive profitable growth through product strategy and execution
Advanced MS Excel skills
MBA or technical background considered an asset
Why Reliance? As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.
This posting is for a new vacancy.
We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.
Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace.
With over two million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers.
Headquartered in Toronto, Reliance employs a workforce of over 2,700 team members across 28 branches in Canada and two locations in the United States.
Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016.
Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.
ECRA/ESA License #7012884 TSBC #LGA0005631
How many Energy jobs are open in Toronto, Canada right now?
There are currently 494 open energy positions in Toronto, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Energy roles in Toronto, Canada?
Companies currently hiring include Aecon Group Inc., Toronto Hydro, Hydro One, Egis, Enercare Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Energy jobs in Toronto, Canada?
Yes — 219 of the 494 open energy positions offer remote or hybrid work (19 remote, 200 hybrid).
How do I apply for Energy jobs in Toronto, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.