Toronto, Ontario, Canada · Remote OK
Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for so…
Skills: Genesys Cloud CX, Reporting, Analytics, KPI definition, Dashboard configuration
Toronto, Ontario, Canada · Hybrid
$60k–$100k/yr
TRISURA GROUP LTD We are currently seeking a qualified individual for the following opportunity in our Toronto office. Investment Operations and Business Management – Associate Team: Investments Reporting to: SVP, …
Skills: Portfolio operations, Portfolio analytics, Performance attribution, Trade settlement, Compliance
Toronto, Ontario, Canada · On-site
$141k–$176k/yr
What We Need Corpay is currently looking to hire a Senior Product Manager. This position falls under our Corpay Cross-Border Solutions line of business located in Toronto. In this role, you will drive the strategy, roadm…
Skills: Product management, B2B payments, FinTech, Stablecoins, Cross-border payments
Toronto, Ontario, Canada · Hybrid
$90k–$118k/yr
Requisition ID: 39614 Cheers to creating an incredible tomorrow! At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, a…
Skills: Revenue management, Strategic planning, Data analytics, Financial modeling, Tableau
Toronto, Ontario, Canada · On-site
$138k–$173k/yr
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development o…
Skills: AI Security, Application Security, Machine Learning Security, LLM Security, Threat Modeling
Toronto, Ontario, Canada · On-site
$138k–$173k/yr
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development o…
Skills: Product Strategy, Product Roadmap, Team Leadership, Product Discovery, Rapid Prototyping
Toronto, Ontario, Canada · Hybrid
$48k–$54k/yr
"The best prescription I've ever given is a wish." -Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada WHAT IS YOUR BIGGEST WISH? Wishes Are Medicine — a vi…
Skills: Salesforce, Data governance, CRM management, Prospect research, Data reconciliation
Toronto, Ontario, Canada · On-site
$122k–$153k/yr
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development o…
Skills: Product Management, Order Management Systems, Financial Settlement, ERP Integration, NetSuite
Toronto, Ontario, Canada · Hybrid
$135k–$165k/yr
Purpose Unlimited is an independent financial services company with an unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur Som Seif, the company is develop…
Skills: Credit investing, Leveraged finance, Financial modeling, Risk assessment, Capital allocation
Toronto, Ontario, Canada · Hybrid
$120k–$140k/yr
Purpose Unlimited is an independent financial services company with an unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur Som Seif, the company is develop…
Skills: Financial reporting, Investment fund accounting, NI 81-106, IFRS, SEDAR+
Toronto, Ontario, Canada · Hybrid
$64k–$82k/yr
Req ID: 138391 Remote Position: Hybrid Region: Americas Country: Canada State/Province: Ontario City: Toronto General Overview Functional Area: Supply Chain Management (SCM) Career Stream: Supply Chain Management (SCM) R…
Skills: Material Pricing, Cost Analysis, Supply Chain Management, Market Research, Data Analysis
Toronto, Ontario, Canada · Hybrid
$118k–$130k/yr
Join the Global Actuarial Consulting Group (GACG) and be a driving force in actuarial excellence for Munich Re’s global reinsurance business. As a member of GACG, you will play a key role in delivering high-impact actuar…
Skills: Actuarial Modeling, Pricing Analysis, Experience Studies, Valuation, Financial Reporting
Toronto, Ontario, Canada · Hybrid
Requisition ID: 264754 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Scotiabank continues to be an industry leader for Payments technology and innovation. We have …
Skills: Business Process Mapping, Requirements Gathering, System Analysis, Gap Analysis, Stakeholder Management
Toronto, Ontario, Canada · Hybrid
$90k–$105k/yr
Join BIC World, a community of brands dedicated to creating ingeniously simple and joyful products that have been part of hearts and homes for over 75 years. We are committed to growing our iconic and innovative brands b…
Skills: Category Management, Data Analysis, Consumer Insights, Strategic Storytelling, Syndicated Data Analysis
Toronto, Ontario, Canada · On-site
Requisition ID: 261927 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Data Engineer plays a critical role within the Enterprise Data & AI Technology organizatio…
Skills: Azure Data Factory, Azure Data Lake Storage, Databricks, Unity Catalog, SQL
Toronto, Ontario, Canada · On-site
Requisition ID: 264714 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Senior Manager, Business Operations & Insights plays a key role within the Office of the O…
Skills: Workforce Planning, Financial Oversight, Budgeting, Forecasting, Variance Analysis
Toronto, Ontario, Canada · Hybrid
$140k–$186k/yr
Position Overview Join Munich Re’s Global Actuarial Consulting Group (GACG) and work at the center of complex, high‑impact actuarial work that supports our global life and health reinsurance business. GACG acts as an int…
Skills: Actuarial Modeling, Life and Health Reinsurance, Pricing Analysis, Experience Studies, Financial Reporting
Toronto, Ontario, Canada · Hybrid
Requisition ID: 264575 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. We are committed to investing in our employees and helping you continue your career at Scotiab…
Skills: Credit risk analytics, Credit card portfolios, Predictive modeling, Statistical analysis, Python
Toronto, Ontario, Canada · On-site
Requisition ID: 267929 At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unsto…
Skills: Responsible AI, Agentic AI, Python, LLM Production, MLOps
Toronto, Ontario, Canada · Hybrid
Requisition ID: 264754 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Scotiabank continues to be an industry leader for Payments technology and innovation. We have …
Skills: Business Process Mapping, Requirements Gathering, System Analysis, Gap Analysis, Stakeholder Management
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The role involves acting as a subject matter expert for Genesys Cloud CX reporting, including designing dashboards and defining KPI frameworks. You will also advise stakeholders on reporting architecture and data strategy while ensuring accurate, scalable reporting solutions for a public sector contact center.
Candidates must have 5+ years of experience with Genesys Cloud CX reporting and analytics, along with strong stakeholder engagement skills. Proficiency in both English and French is required, and experience in an advisory capacity for enterprise-scale implementations is essential.
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
We are seeking a Genesys Cloud CX Reporting SME to support a large-scale public sector contact centre modernization program. The role will focus on reporting, analytics, KPI definition, dashboard configuration, and stakeholder advisory across a complex Genesys Cloud CX environment. The ideal candidate will be able to operate independently, provide hands-on delivery, and advise client stakeholders on reporting best practices from day one.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Helping Visionaries Change the World
Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989. For additional information about Miratech, please visit www.miratechgroup.com
Offices: 708 3rd Avenue, 6th floor, New York, NY 10017, US · 18 Karlavägen, Stockholm, Stockholm 114 31, SE · Technologiezentrum Linth, 2 Spinnereistrasse, Ziegelbrücke, 8866, CH · 4-12 Regent Street, 6-8 Dartford Road, London, SW1Y 4RG, GB · Premium Business Center, 6-z Vatslava Havela Blvd., Kyiv, Kyiv 03124, UA
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