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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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Manage the operating rhythm of the Customer Intelligence team, including weekly performance reporting and the Voice of Customer programme. Translate complex data from the central Data and Insights team into actionable strategic recommendations for business growth and retention.
Requires 4-6 years of experience in data analytics or business intelligence, specifically within subscriber-led business models. Must be proficient in predictive modelling, cohort analysis, and presenting insights to C-suite stakeholders.
Location: HSK, London
Contract Type: Full-time/Permanent
The Senior Data Analyst - Customer Insight & Performance owns the operating rhythm of the Customer Intelligence team: the weekly reporting cadence, the full relationship with the central Data and Insights team and the Voice of Customer programme. Every analysis the team uses to brief CRM, flag churn risk, or feed the 12-week forecast runs through this role. The output is interpretation and application, not raw data: this role translates what the data says into what the business should do.
This is one of three peer roles in the Customer Intelligence team, all reporting directly to the Director of Customer Success. This role sits alongside, not beneath, the two Senior Manager roles in the team; there is no reporting relationship between this role and either of them. Grade reflects scope of accountability, not position in a reporting line.
Subscriber intelligence
Data and Insights relationship
Voice of Customer
Forecasting support
Our benefits package increases the longer you’ve been with us. Here’s what to expect:
Plus many other benefits….
We are committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status, or disability.
We are Disability Confident Committed. Please let us know if you require any recruitment documentation in other formats or if you require reasonable adjustments to be made during the recruitment process. Please be assured that any such information will be held separately to your recruitment application and will not be considered as part of the selection process
DMGT manages a portfolio of companies that provide businesses and consumers with compelling information, analysis, insight, events, news and entertainment. The Group takes a long-term approach to investment and has market-leading positions in consumer media, property information and events & exhibitions. In total, DMGT generates revenues of around £1bn.
Offices: Northcliffe House, 9 Derry Street, London, England W8 5HY, GB
There are currently 7,187 open data & analytics positions in London, United Kingdom listed on Clera. New openings are added daily as companies post roles.
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