KlarnaLondon, England, United Kingdom · On-site
$86k–$98k/yr
What you will do As a Fraud Operations Specialist, you will be a key contributor to Klarna’s fraud operations, combining hands-on casework with continuous improvement of how fraud is managed across the organization. You …
Skills: Fraud Operations, Case Management, Fraud Typologies, Analytical Thinking, Process Documentation
KlarnaLondon, England, United Kingdom · On-site
$86k–$98k/yr
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London, England, United Kingdom · Hybrid
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KlarnaLondon, England, United Kingdom · On-site
$69k–$77k/yr
What you will do In this position, you will lead and support end-to-end AML and financial crime investigations, assessing customer behavior, transactional activity, and supporting documentation to identify and mitigate r…
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
Overview Susquehanna is seeking talented graduates to join their growing London office in September 2026. As a Software Development Graduate at Susquehanna, you will be working with senior technologists from the beginnin…
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London, England, United Kingdom · Hybrid
About us Encord is the universal data layer for AI that helps 300+ AI teams train and run models on the right data. Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle, from developm…
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Klarna
London, England, United Kingdom • On-site
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The role involves handling end-to-end fraud casework for consumers and partners while identifying operational inefficiencies. The specialist will collaborate with internal teams and vendors to improve fraud prevention, detection, and investigation strategies.
Candidates need at least 3 years of fraud operations experience in fintech or payments and a strong understanding of fraud typologies. Proficiency in using fraud tooling and the ability to translate patterns into actionable insights are required.
What you will do
As a Fraud Operations Specialist, you will be a key contributor to Klarna’s fraud operations, combining hands-on casework with continuous improvement of how fraud is managed across the organization. You will work across consumer and partner fraud, handling cases with accuracy and consistency while maintaining deep operational expertise that supports the team as an internal centre of excellence. In this position, you will identify inefficiencies, escalate risks, and contribute to improving processes, tooling, and ways of working. You will collaborate with internal teams and vendor partners, validate operational changes through hands-on casework, and share insights that strengthen fraud prevention, detection, and investigation strategies.
Who you are
• At least 3 years of experience in fraud operations within fintech, payments, or a similar environment
• Strong understanding of fraud typologies across consumer and/or partner fraud
• Experience handling cases end-to-end with a high level of accuracy and consistency
• Ability to identify operational gaps, inconsistencies, and risks, and proactively raise them
• Experience working with fraud tooling and case management systems across automated and manual workflows
• Analytical mindset, with the ability to identify patterns and translate them into actionable insights
• Clear communicator, able to document processes, decision rationale, and share insights with stakeholders
• Self-directed and reliable, with the ability to manage workload and adapt in a fast-changing environment
Awesome to have
• Experience working with outsourced vendor operations, including quality monitoring and feedback loops
• Experience contributing to SOP creation, maintenance, and operational documentation
• Experience participating in calibrations, quality checks, or training initiatives
• Exposure to cross-functional collaboration with product, compliance, or risk teams
• Relevant certification such as CFE (Certified Fraud Examiner) or equivalent
Please include a CV in English
Curious to learn more about Klarna and what it’s like to work here? Explore our career site!
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