Junior Customer Support Analyst (Mandarin Speaker - Data Troubleshooting)
Kuala Lumpur, Kuala Lumpur, Malaysia · Hybrid
$3k–$3k/mo
Entry level$9M raised
Company Description NIQ/GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacture…
Skills: Mandarin Fluency, English Fluency, Data Troubleshooting, Customer Support, Analytical Skills
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Kuala Lumpur, Kuala Lumpur, Malaysia · Hybrid
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Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
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Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
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Junior Customer Support Analyst (Mandarin Speaker - Data Troubleshooting)
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$3k–$3k/mo
Full-time
bachelor degree
Flexible working environment, Volunteer time off, LinkedIn Learning, Employee-Assistance-Program (EAP)
Posted 17d ago
~40 hrs/week
Responsibilities
Serve as the primary contact for customer inquiries, troubleshooting platform issues and resolving data-related concerns. Collaborate with internal teams to manage cases and improve overall customer experience and processes.
Requirements
Requires a bachelor's degree and 0-2 years of experience in customer service or analytics. Candidates must be fluent in both Simplified Chinese and English with proficiency in Microsoft Excel.
Full job description
Company Description
NIQ/GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods, Tech & Durable manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com
Job Description
Key Responsibilities
Serve as the first point of contact for customer inquiries and provide timely support to ensure a positive client experience.
Manage and resolve customer requests, troubleshoot basic platform-related issues, and coordinate with internal teams when required.
Monitor, track, and document customer cases accurately while maintaining service level expectations.
Support data and methodology-related inquiries using available tools, knowledge articles, and internal resources.
Conduct basic analysis of data issues and work closely with internal stakeholders to identify and resolve customer concerns.
Assist with data extractions, ad hoc requests, and report delivery based on client requirements.
Collaborate with cross-functional teams to ensure effective issue resolution and seamless customer support.
Build strong relationships with clients by providing professional communication and responsive service.
Identify opportunities to improve processes, knowledge resources, and customer experience.
Develop expertise in customer support tools, data analytics, and NielsenIQ solutions to better support client needs.
Qualifications
Bachelor's degree in any discipline.
0-2 years of experience in customer service, customer support, analytics, or a client-facing role.
Fluent in both Simplified Chinese and English, with strong written and verbal communication skills.
Strong analytical and problem-solving skills with attention to detail.
Proficiency in Microsoft Excel and Microsoft Office applications.
Ability to manage multiple priorities in a fast-paced environment.
A collaborative team player with a customer-focused mindset.
Additional Information
Our Benefits
Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
One partner for comprehensive digital consumer intelligence. Get the Full View of digital commerce.
Industry
Software Development
Company size
10,001+ employees
Founded
1923
Headquarters
Chicago, Illinois
LinkedIn followers
34,169
Total funding
$9M
NielsenIQ (NIQ) is one partner for all your digital measurement and activation needs. Fuel your omnichannel retail strategy with the world's largest consumer intelligence provider.
Measure your digital performance and track online consumer behavior & casuals. Optimize search performance, activate marketing & e-retail strategies, and optimize your digital shelf.
One partner. The Full View™.
Offices: Chicago, Illinois, US · New York, US · London, GB · 39, Rue Lucien Sampaix, Paris, Ile-de-France 75010, FR · Algiers, DZ
How many Data & Analytics jobs are open in Kuala Lumpur, Malaysia right now?
There are currently 1,439 open data & analytics positions in Kuala Lumpur, Malaysia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Kuala Lumpur, Malaysia?
Companies currently hiring include PETRONAS, AIA, Prudential plc, Accenture, PwC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Kuala Lumpur, Malaysia?
Yes — 394 of the 1439 open data & analytics positions offer remote or hybrid work (39 remote, 355 hybrid).
How do I apply for Data & Analytics jobs in Kuala Lumpur, Malaysia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.