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Internship
bachelor degree, postgraduate degree
Posted 16d ago
~40 hrs/week
Responsibilities
The intern will analyze customer feedback to identify pain points and improve the overall customer experience. Additionally, they will support HR efforts to enhance new hire retention through improved onboarding materials and engagement surveys.
Requirements
Candidates must be final or penultimate year students in Business Analytics, Data Science, HR, Psychology, or related fields with a minimum GPA of 3.2/4.0 or 4.0/5.0. Must have the right to work in Malaysia without sponsorship and be available for a 16-24 week full-time internship.
Full job description
Why join us?
Our internship programs give you a real-life insight into a future career. Like what you see and perform well, and you’ll be offered the opportunity to join us. Your journey kicks off our experts to give you the technical know-how to hit the ground running. you’ll work with Operations and HR partners on two focus areas: improving customer experience through detractor insights and strengthening new hire retention through better onboarding and engagement.
We’re looking for people who love building connections, supporting others, and making a real impact. You don’t need to know everything about banking – bring your curiosity and drive, and we’ll help with the rest. If you’re the kind of person who gets a buzz from helping others succeed – and loves the idea of being part of your clients’ story – we’d love to hear from you.
What you’ll do:
Support analysis of iNPS detractor feedback to spot recurring themes and common customer pain points
Help build simple reporting to track detractor trends and support follow-up actions with Operations teams
Support interviews/surveys with recent hires and leavers to gather qualitative insight
Help draft practical materials to improve onboarding and engagement
Prepare summaries and slides for internal discussions
Learning how operational and people metrics connect to service quality and customer experience
Eligibility Criteria:
Available to work full time internship for 16–24 weeks commencing from July 2026 – Dec 2026
Currently enrolled in an undergraduate or postgraduate programme in Business Analytics / Data Science / Human Resource Management / Psychology / Business Administration / Communications (or related)
In your final or penultimate year of studies, expected to graduate in 2027
Obtained, or expected to achieve, a GPA of at least 4.0 / 5.0 or 3.2 / 4.0 or 2nd class upper (or equivalent)
Right to work in Malaysia without requirement for sponsorship
Working Hour: Between 9AM - 6PM / 10AM - 7PM / 11AM - 8PM
What you will need to succeed in the role:
A team player: You work well with others, pitch in when it counts, and your colleagues know they can count on you.
Collaboration is everything – we succeed together. Fast-paced and detail-oriented: You can juggle different tasks, and work well under pressure, paying attention to detail and adapting when priorities shift.
Always learning: Markets change all the time, and so do we. You’re curious, adaptable, and always up for learning something new – whether that’s exploring a fresh topic or rethinking the way something’s done.
Good communication skills — able to write clear summaries and support simple presentations
Organised, willing to learn, and able to manage tasks independently while working well with others
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking
How many Data & Analytics jobs are open in Kuala Lumpur, Malaysia right now?
There are currently 1,439 open data & analytics positions in Kuala Lumpur, Malaysia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Kuala Lumpur, Malaysia?
Companies currently hiring include PETRONAS, AIA, Prudential plc, Accenture, PwC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Kuala Lumpur, Malaysia?
Yes — 394 of the 1439 open data & analytics positions offer remote or hybrid work (39 remote, 355 hybrid).
How do I apply for Data & Analytics jobs in Kuala Lumpur, Malaysia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.