Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
As the Product Manager, you will own the product strategy and roadmap for WORQ's internal technology platforms. Our operations, sales, community, and support teams rely on software every day, and you'll be responsible fo…
Skills: Product Management, Product Strategy, Roadmap Planning, Agile, Scrum
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Culture doesn't scale by accident. Someone has to build it - WORQ is growing fast with new locations, more people, bigger ambitions. We're looking for someone who will make sure that our teams grow closer together as we …
Skills: Employee Engagement, Culture Building, Internal Communications, Change Management, People Analytics
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
As a Software Engineer at WORQ, you will build systems, automations, and digital tools that power our operations and improve the experience of our members and internal teams. This is a hands-on engineering role where you…
Skills: JavaScript, TypeScript, Node.js, Angular, Express
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Want to experience what it’s like to build an amazing workplace culture? Join our People & Culture team and get hands-on exposure in employee engagement, internal communications, events, and learning initiatives. This in…
Skills: Employee Engagement, Internal Communications, Event Coordination, Human Resources, Organizational Culture
On-site
The Assistant Outlet Manager supports the Outlet Manager in ensuring smooth daily operations, delivering excellent member experiences, and maintaining high operational standards across the outlet. This role plays a key p…
Skills: Operations management, Team leadership, Customer service, Problem solving, Communication
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Ready to Build a High-Performing Customer Experience Team? As the Team Leader, Shared Services, you'll do more than lead a team—you'll shape how WORQ delivers exceptional customer experiences at scale. By coaching and em…
Skills: Team Leadership, People Management, CRM Operations, Customer Experience, Performance Management
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Ready to make a real impact beyond answering customer enquiries? As a Senior Customer Service Associate, you'll be at the heart of delivering exceptional customer experiences while driving continuous improvement across W…
Skills: Complex Customer Support, Escalation Management, CRM Operations, Process Improvement, AI Chatbot Optimization
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Be part of the team shaping the future of customer engagement at WORQ. As a Customer Service Associate, you'll manage real-time customer conversations across our CRM, delivering exceptional support while working alongsid…
Skills: Customer Support, CRM Operations, AI Chatbot Management, Written Communication, Customer Engagement
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
We are looking for a passionate and creative Interior Design Intern to join our Enterprise team, contributing to the design and development of modern coworking spaces. This internship offers hands-on experience in real-w…
Skills: AutoCAD, SketchUp, Revit, Photoshop, InDesign
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You will own the product strategy and roadmap for internal platforms, acting as the bridge between business stakeholders and the engineering team. Your role involves conducting user discovery, defining product requirements, and measuring the success of releases through operational and business impact.
Candidates must have at least 3 years of experience in product management or a similar role with a proven track record of delivering software products. You should possess strong technical proficiency to communicate effectively with engineers and be comfortable working in an Agile environment.
As the Product Manager, you will own the product strategy and roadmap for WORQ's internal technology platforms. Our operations, sales, community, and support teams rely on software every day, and you'll be responsible for ensuring we build the right solutions to improve efficiency, scalability, and user experience across our business.
Acting as the bridge between business stakeholders and the engineering team, you will identify operational challenges, uncover user needs, prioritize opportunities, and translate them into clear product requirements and development roadmaps. You will work closely with teams across the organization to understand workflows, validate problems, and ensure the products we build deliver measurable business impact.
This is a hands-on role within a lean, fast-moving environment. You will conduct user discovery, define product specifications, prioritize backlogs, participate in sprint planning and reviews, and measure the success of each release through user adoption, operational improvements, and business outcomes. While you will not be expected to write production code, you should be technically proficient enough to communicate effectively with engineers, understand technical trade-offs, and make informed product decisions.
(I) Product direction
Own and maintain the product roadmap for WORQ’s internal platforms and member-facing applications, ensuring priorities, timelines, and upcoming initiatives are clearly communicated to relevant teams.
Work closely with Operations, Sales, Finance, and Community teams to understand business needs and translate them into clear, actionable, and buildable product requirements.
Make informed decisions on what should be built, improved, deferred, or deprioritized, and clearly communicate the rationale to stakeholders across different levels of the Company.
Evaluate and prioritize product ideas based on business objectives and roadmap priorities, clearly documenting key decisions and rationale.
(II) Discovery and requirements
Engage with internal users at WORQ locations to understand actual workflows, pain points, and user needs.
Translate user needs into clear user stories, acceptance criteria, and product specifications for engineering teams.
Map current-state processes before defining system or product solutions.
Incorporate relevant competitor and market insights into product decisions.
(III) Delivery
Coordinate sprint planning, backlog grooming, and release planning with the engineering team.
Validate and accept delivered features against defined acceptance criteria and requirements.
Track delivery progress, identify risks and delays early, and make clear trade-offs between scope, timeline, and quality.
Coordinate feature rollouts, internal training, and change communication to support successful adoption.
(IV) Measurement
Define measurable success metrics and expected outcomes for each product initiative before development.
Analyze product and usage data to assess whether delivered features achieve their intended outcomes.
Apply insights and learnings to continuously refine the product roadmap, including improving or discontinuing underperforming features.
Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or a related field, or equivalent practical experience.
3+ years of experience in product management, product ownership, business analysis, or a similar role with ownership of product scope and priorities.
Proven track record of delivering software products or features that are adopted and used by internal or external users.
Experience working directly with software engineering teams in an Agile environment, such as Scrum or Kanban.
Experience integrating or replacing third-party SaaS solutions with in-house systems is a strong advantage.
Comfortable reading API documentation, database schemas, and system architecture diagrams.
Strong ability to write clear user stories, acceptance criteria, and process flows.
Proficient with product and project management tools such as Jira, Linear, Notion, or similar platforms.
Comfortable working with data, including interpreting dashboards, defining data requirements, and using basic SQL as an advantage.
Familiarity with modern web and cloud technologies such as JavaScript/TypeScript, React/Next.js, Node.js, PostgreSQL, and Google Cloud, with sufficient technical understanding to work effectively with engineering teams.
You are curious about how the business makes money, not just about the product
You are comfortable making a decision on incomplete information and revisiting it later
You prefer shipping something small this month over designing something perfect for next year
You take ownership when something you prioritised turns out to be wrong
Clear written communication, especially the ability to write a spec that removes ambiguity
Able to run a meeting with operations staff and a technical review with engineers on the same day
Comfortable pushing back on senior stakeholders with evidence
Working proficiency in English and Bahasa Malaysia
WorQ delivers professional, private office & event space -empowering businesses to scale, innovate, and thrive.
The business world 🌎 is evolving rapidly, and the way companies operate must keep pace. At WorQ, we create turnkey private offices tailored to the needs of growing enterprises, offering fully serviced, flexible solutions in premium locations. 📍 Strategic Locations – Our offices are situated in prime business districts, including a LEED Platinum-certified building, ensuring sustainability and prestige. 🛠️ Designed for Global Enterprises – We serve clients from the Fortune 500, companies that trust WorQ to support their expansion across key markets. 🔄 Flexibility Without Compromise – We customize contracts and office spaces to help businesses reduce operational costs and focus on growth—without administrative burdens. 🚀 Ready to Work – Fully equipped offices with top-tier infrastructure, cutting-edge technology, and premium services to maximize team productivity.
Offices: Ave. Luxemburgo y Ave. Portugal, Floor 7, Quito, Pichincha 170151, EC · 1100 Brickell Ave, 1600, Miami, Florida 33131, US
WorQ delivers professional, private office & event space -empowering businesses to scale, innovate, and thrive.
The business world 🌎 is evolving rapidly, and the way companies operate must keep pace. At WorQ, we create turnkey private offices tailored to the needs of growing enterprises, offering fully serviced, flexible solutions in premium locations. 📍 Strategic Locations – Our offices are situated in prime business districts, including a LEED Platinum-certified building, ensuring sustainability and prestige. 🛠️ Designed for Global Enterprises – We serve clients from the Fortune 500, companies that trust WorQ to support their expansion across key markets. 🔄 Flexibility Without Compromise – We customize contracts and office spaces to help businesses reduce operational costs and focus on growth—without administrative burdens. 🚀 Ready to Work – Fully equipped offices with top-tier infrastructure, cutting-edge technology, and premium services to maximize team productivity.
Offices: Ave. Luxemburgo y Ave. Portugal, Floor 7, Quito, Pichincha 170151, EC · 1100 Brickell Ave, 1600, Miami, Florida 33131, US
